Incidents

UTOPIA will be making a change to the configuration on switch OR014-ADS-7004 in the OR014 footprint located in Orem Utah.

MAINTENANCE START TIME: 03/19/2021 12:00 a.m. MST

MAINTENANCE STOP TIME: 03/19/2021 05:00 a.m. MST

SCOPE OF IMPACT:

          This is expected to be non-customer affecting

XMission is scheduling maintenance work for Friday, March 12th starting at 8 p.m. MST to troubleshoot and repair the ATS (Automatic Transfer Switch) which briefly malfunctioned and caused a short, partial outage in our data center the night of January 22nd.

Although we immediately contacted our vendor after the outage, we needed to wait for the repair parts to arrive. On Friday night our electricians will consolidate all power over to our redundant bus to completely de-energize the ATS so the generator specialists can safely and thoroughly test all key components then replace or repair whatever they find amiss. To clarify, we will temporarily move all power to a single source, secured through our operational ATS and UPS system. Once the ATS in question has been repaired the vendor will test it to confirm everything is working properly before we move load back to the power bus and wrap up maintenance. XMission will have the appropriate staff standing by in the event of power-loss, however no downtime is expected.

Anyone interested in learning more about our redundant data center infrastructure can refer to our data sheet online at: https://asset.xmission.com/xmweb2/pdf/Server-Colo-Datasheet.pdf

UTOPIA will be replacing a router to allow for an increase bandwidth. Affected customers can expect to be down for 30 minutes.

MAINTENANCE START TIME: 3/10/2021 12:00 a.m. MST

MAINTENANCE STOP TIME: 3/10/2021 01:00 a.m. MST

We will be installing some minor updates on our Zimbra infrastructure tonight (03/09/2021) starting at 10PM MST. Less than 30 minutes of service interruptions expected as we restart backend services. No email will be lost.

UTOPIA will be upgrading links between LA007 and WV011 to improve capacity. Expected to be non-customer impacting.

XMission is upgrading our office phone system to improve our customer interaction when calling into the offices. During the upgrades our office phones may be unavailable and we ask if customers need assistance during this maintenance to contact us via Live Chat or E-Mail.

There is a current outage in Orem, as of 10:10. No ETA at this time.

Update: it is now resolved. If you are still experiencing issues, please restart your router.

Human error caused a brief critical network outage from approximately 2:52 to 3:01 p.m. A network administrator was configuring some new routing equipment pending some big upcoming upgrades.

At the advice of our vendor's TAC team, we will be rebooting one of our network switches on Sunday the 14th at 3 AM to resolve a SNMP-related bug. Care will be taken during this time, and we will reroute customer traffic to a redundant switch prior to rebooting to avoid disruption of service. While no downtime is anticipated during the maintenance window, customers might experience slight delays or lagging as we transition traffic from one redundant switch to the other.

At the advice of our vendor's TAC team, we will be rebooting one of our network switches on Friday the 12th at 3 AM to resolve a SNMP-related bug. Care will be taken during this time, and we will reroute customer traffic to a redundant switch prior to rebooting to avoid disruption of service. While no downtime is anticipated during the maintenance window, customers might experience slight delays or lagging as we transition traffic from one redundant switch to the other.