UTOPIA has lost connection to a switch in the WV025 footprint. Tech on site, resolution expected within 30 minutes.
VoIPUTOPIA Voice traffic degradation
XMission is aware of a problem with a VLAN handoff to UTOPIA for about half of our voice traffic. Affected customers may experience a full outage of voice service only. No Internet access is believed to be affected.
UPDATE we have identified a problem with a switch that is affecting this traffic and are determining the repair requirements.
*UPDATE 4:00 PM we have an active ticket with Juniper support regarding the routing errors. No ETA
3rd February 2021
Migration of Legacy Webmail Customers, scheduled 4 years ago
All legacy email users have been migrated to our new webmail interface.
Migration of Legacy Webmail Customers, scheduled 4 years ago
Mailbox migration to our newer webmail server is currently under way.
Migration of Legacy Webmail Customers, scheduled 4 years ago
Due to spammers abusing an exploit on this legacy mail server XMission must migrate remaining customers to our newer webmail server immediately rather than more slowly as mentioned in an announcement sent to these customers on January 20th. The migration will commence as soon as some custom bulk migration tools are completed by our staff.
2nd February 2021
No incidents reported
1st February 2021
No incidents reported
31st January 2021
No incidents reported
30th January 2021
No incidents reported
29th January 2021
LindonUTOPIA Outage in Lindon
The UTOPIA issues in Lindon have been fixed.
LindonUTOPIA Outage in Lindon
Some customers in Lindon on the UTOPIA network are temporarily without service while a switch is being repaired. Repairs are estimated to be complete within the hour.
28th January 2021
No incidents reported
27th January 2021
UTOPIA Maintenance in Layton, scheduled 4 years ago
UTOPIA will be upgrading links between LA007 and LA009 to improve capacity. No customer impact is expected.
UTOPIA DHCP server RAM expansion, scheduled 4 years ago
UTOPIA DHCP server will have its RAM doubled to 4GB. This will require shutdown and restart of the virtual machine running the server, but should be out of service no longer than 5 minutes. During downtime, new leases will not be assigned.
System failure during scheduled maintenance.
During the annual UPS preventative maintenance, our transfer switch encountered an error and rejected the load transfer. Our UPS worked as intended but unfortunately was not able to last as long as needed until power could be restored. We are working to restore power to all systems.
26th January 2021
UPS Preventative Maintenance, scheduled 4 years ago
XMission will be having our annual UPS preventative maintenance performed after hours to ensure peak performance for our backup power sources. This maintenance includes putting the UPS in bypass and running off of our backup generators. During this maintenance window, we expect to have no problems. The maintenance will be carried out by qualified vendors.
UTOPIA GeneralUTOPIA has recovered.
UTOPIA appears to have recovered with little indication as to the cause of the outage. If you are still having issues, please reboot your router and contact us if you are still down.
UTOPIA GeneralScattered UTOPIA outages.
Scattered UTOPIA outages. Still investigating.
25th January 2021
No incidents reported
24th January 2021
No incidents reported
23rd January 2021
Orem UTOPIA fiber break was repaired.
Orem UTOPIA fiber break was repaired.
22nd January 2021
UTOPIA GeneralUTOPIA Outage in Orem City
UPDATE: Conduit is still being repaired.
ETR: 12:00 a.m.
UTOPIA GeneralUTOPIA Outage in Orem City
“UPDATE: A fiber cut has been determined to be the cause of the issue. Crews have been dispatched to repair the damage. No ETR at this time.”
UTOPIA GeneralUTOPIA Outage in Orem City
There is a service interruption impacting customers in Orem City. Currently, there are roughly 30 residential customers down. Field Services is being dispatched.
No ETR at this time.