TICKET SUBJECT: Outage | Fiber - Damage/CableCut

DESCRIPTION: UTOPIA Network Outage Multiple customers going down at the same time, assessing for possible fiber damage.
CATEGORY: Fiber Damage/CableCut

START TIME: 03/26/2026 10:18 AM MDT
END TIME: 03/26/2026 01:10 PM MDT

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 2
VERIFIED RESIDENTIAL CUSTOMERS: 0

UPDATES:
03/27/2026 06:20 AM MDT - Ticket resolved
03/27/2026 06:18 AM MDT - Devices went down due to Construction fiber was damaged.
fiber has been repaired and customers are working.