TICKET SUBJECT: Outage - WV025-ADS-1002 Device Down

DESCRIPTION: UTOPIA Network Outage
WV025-ADS-1002 has rebooted due to overheating. Field Services is in route.

START TIME: 07/30/2026 05:08 PM MDT
END TIME: N/A

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 1
VERIFIED RESIDENTIAL CUSTOMERS: 43

UPDATES:
07/31/2026 04:50 AM MDT - Ticket resolved
07/31/2026 04:49 AM MDT - A power outage took down the hut A/C, tech rebooted devices and was onsite until power was restored.