TICKET SUBJECT: Outage LA009
TICKET NUMBER: 27032

DESCRIPTION: UTOPIA Network Outage LA009-ADS-7001W slot 3 is down. Field services is in route to the cabinet.
CATEGORY: Network Hardware Device/UnitDead

START TIME: 06/26/2026 01:15 AM MDT
END TIME: 03:07 AM MDT

SCOPE OF IMPACT: Customers affected may be without service.

UPDATES:
06/26/2026 03:07 AM MDT - Ticket resolved
06/26/2026 02:07 AM MDT - The field tech was able to restore service by rebooting the slot. Customers are back up.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 2
VERIFIED RESIDENTIAL CUSTOMERS: 20