Outage MU012 and MU008 ADS's down.

DESCRIPTION: UTOPIA Network Outage
CATEGORY: Unknown Under Investigation

START TIME: 05/19/2026 04:30 PM MDT
END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 4
VERIFIED RESIDENTIAL CUSTOMERS: 188

Outage MU012, MU008, MU025 ADS's down.

UPDATES:
05/19/2026 08:04 PM MDT - Ticket resolved
05/19/2026 07:59 PM MDT - Outage resolved. Service has been restored to all affected customers. The switches were likely affected by a power spike in the area. Field services rebooted the switches to restore service.
05/19/2026 07:04 PM MDT - Engineering and field services are still working on the issue. Service has been restored to some customers are MU012 and MU025. No current ETR.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 11
VERIFIED RESIDENTIAL CUSTOMERS: 190