@XMissionStatus on Bluesky
Some systems are experiencing issues
Scheduled Maintenance
LA016 switch retirement for residential customers 2/11 - 2/12/2026 8AM - 5PM

DESCRIPTION: UTOPIA Maintenance LA016 switch retirement for residential customers 2/11 - 2/12/2026 8AM - 5PM CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/11/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/12/2026 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 163

LA011 switch retirement for business customers 2/13/2026

DESCRIPTION: UTOPIA Maintenance LA011 switch retirement for business customers 2/13/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/13/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/13/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 0

LA016 switch retirement for business customers 2/13/2026 12:00-6:00am

TICKET SUBJECT: LA016 switch retirement for business customers 2/13/2026 TICKET NUMBER: 24579

DESCRIPTION: UTOPIA Maintenance LA016 switch retirement for business customers 2/13/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/13/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/13/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 0

BUSINESS/ENTERPRISE SITES (1): 386407 - XMission

LA025 switch retirement for business customers 2/13/2026

All customers affected will experience a brief outage while maintenance is being performed. MAINTENANCE START TIME: 02/13/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/13/2026 06:00 AM MST

PA009 power maintenance

DESCRIPTION: UTOPIA Maintenance PA009 power maintenance CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 02/13/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/13/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 36

MU004 UPS replacement 2/20/2026 12am-6am

TICKET SUBJECT: MU004 UPS replacement 2/20/2026 12am-6am TICKET NUMBER: 24484

DESCRIPTION: UTOPIA Maintenance MU004 UPS replacement 2/20/2026 12am-6am CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

LA001 switch retirement for business customers 2/20/2026

TICKET SUBJECT: LA001 switch retirement for business customers 2/20/2026 TICKET NUMBER: 24487

DESCRIPTION: UTOPIA Maintenance LA001 switch retirement for business customers 2/20/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

LA009 switch replacement for business customers 2/20/2026

TICKET SUBJECT: LA009 switch replacement for business customers 2/20/2026 TICKET NUMBER: 24488

DESCRIPTION: UTOPIA Maintenance LA009 switch replacement for business customers 2/20/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

LA006 power maintenance/testing 2/20/2026

All customers affected will experience a brief outage while maintenance is being performed. MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

LA006 power maintenance/testing 2/20/2026

DESCRIPTION: UTOPIA Maintenance LA006 power maintenance/testing 2/20/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 261

MU023 UPS replacement 2/20/2026 12am-6am

TICKET SUBJECT: MU023 UPS replacement 2/20/2026 12am-6am TICKET NUMBER: 24485

DESCRIPTION: UTOPIA Maintenance MU023 UPS replacement 2/20/2026 12am-6am CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

WV001 switch retirement for residential customers 2/24-26 8AM-4PM

DESCRIPTION: UTOPIA Maintenance WV001 switch retirement for residential customers 2/24-26 8AM-4PM CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/24/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/26/2026 04:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 9 RESIDENTIAL CUSTOMERS: 288

WV001 switch retirement for business customers 2/27/2026

DESCRIPTION: UTOPIA Maintenance WV001 switch retirement for business customers 2/27/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/27/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/27/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 6

Incidents

22nd September 2025

No incidents reported

21st September 2025

MAINTENANCE NOTIFICATION: MR001 - Morgan City, Utah

START: 09/22/2025 12:01 AM MST STOP: 09/26/2025 06:00 AM MST Maintenance will be performed between the hours of midnight to 6AM 9/22/2025 - 9/26/2025. ~765 residential customers will be affected

20th September 2025

XMission.com Email @xmission.com emails slow to load and login issues

UPDATE: This has been resolved.

We are working on the slowness, and the current authentication issues.

We have no ETA at this time

19th September 2025

XMission.com Email webmail.xmission.com loading times - resolved

We have been made aware about long loading times for some customers logging into webmail.xmission.com. We are currently investigating the issue and working to get it resolved.

Our admins have resolved the issue and have confirmed that our webmail interface is operating as it should be.

XMission.com Email webmail.xmission.com loading times

We have been made aware about long loading times for some customers logging into webmail.xmission.com. We are currently investigating the issue and working to get it resolved. Updates will be posted as we have more information.

ETR: none.

XMission.com Email webmail.xmission.com loading times

We have been made aware about long loading times for some customers logging into webmail.xmission.com. We are currently investigating the issue and working to get it resolved. Updates will be posted as we have more information.

ETR: none.

18th September 2025

No incidents reported

17th September 2025

Zimbra Upgrade, scheduled 4 months ago

Scheduled Maintenance: Zimbra upgrade (Sep 17, 10:00 PM–12:00 AM MDT)

We will be performing planned maintenance on the Zimbra mail platform tonight, Wednesday, September 17, from 10:00 PM to 12:00 AM MDT. During this window we are retiring the Zimbra 9 MTA/Proxy servers and bringing the Zimbra 10 servers online. This upgrade is part of our rolling migration to Zimbra 10.

Impact: This will only impact our private label Zimbra Hosts. Inbound mail will queue and deliver once services are restored. No data loss is expected. https://zimbra.xmission.com will NOT be affected by this.

16th September 2025

No incidents reported

15th September 2025

No incidents reported

14th September 2025

No incidents reported

13th September 2025

No incidents reported

12th September 2025

No incidents reported

11th September 2025

No incidents reported

10th September 2025

No incidents reported

9th September 2025

No incidents reported

8th September 2025

No incidents reported

7th September 2025

No incidents reported

6th September 2025

No incidents reported

5th September 2025

XMission Office Phone System Maintenance, scheduled 5 months ago

Our office phone system upgrades are designed to enhance the quality and reliability of our communication services, thereby improving our customer experience.

Please be informed of the following:

  • Maintenance Time: The transition will take place between 3:00 a.m. and 5:00 a.m. on September 5, 2025.
  • Service Impact: We anticipate some disruptions to our corporate telephone service during this migration.
  • Support: During the maintenance period, our customer service team can be reached via Chat: https://livesupport.xmission.com or via email support@xmission.com for any inquiries or assistance.

We appreciate your understanding and cooperation during this time and apologize for any inconvenience.

XMission Office Phone System Maintenance, scheduled 5 months ago

Our office phone system upgrades are designed to enhance the quality and reliability of our communication services, thereby improving our customer experience.

Please be informed of the following:

  • Maintenance Time: The transition will take place between 3:00 a.m. and 5:00 a.m. on September 5, 2025.
  • Service Impact: We anticipate some disruptions to our corporate telephone service during this migration.
  • Support: During the maintenance period, our customer service team can be reached via Chat: https://livesupport.xmission.com or via email support@xmission.com for any inquiries or assistance.

We appreciate your understanding and cooperation during this time and apologize for any inconvenience.

4th September 2025

UTOPIA Planned Maintenance in Morgan MR001, scheduled 5 months ago

UTOPIA MAINTENANCE: MR001 Morgan, Utah START: 09/04/2025 10:00 PM MST STOP: 09/05/2025 08:00 AM MST UTOPIA has planned maintenance tomorrow. All customers will experience a brief outage as maintenance is performed. ~34 residential customers will be affected.

3rd September 2025

UTOPIA Planned Maintenance in Morgan MR001, scheduled 5 months ago

UTOPIA MAINTENANCE: MR001 Morgan, Utah START: 09/03/2025 10:00 PM MST STOP: 09/04/2025 08:00 AM MST UTOPIA has planned maintenance tomorrow. All customers will experience a brief outage as maintenance is performed. ~199 residential customers will be affected.

2nd September 2025

No incidents reported

1st September 2025

No incidents reported

31st August 2025

Zimbra Maintenance Window – August 31st

Tonight, between 8:30 PM and midnight (MDT), XMission will be performing scheduled license maintenance on our Zimbra mail systems.

During this window, some services may be temporarily unavailable:

Zimbra administration portal
Mobile device connections using ActiveSync/Exchange

Normal mail flow will continue:

POP/IMAP access will remain available
Mail delivery in and out of the system will continue without interruption

We appreciate your patience as we complete this maintenance. All services will automatically resume once the maintenance window concludes.

--UPDATE-- This maintenance has completed.

30th August 2025

No incidents reported

29th August 2025

No incidents reported

28th August 2025

No incidents reported

27th August 2025

No incidents reported

26th August 2025

FIber Repair in Southern Ute Indian Reseration 8/26/25 11:00 PM - 3:00 AM, scheduled 5 months ago

We have a maintenance window scheduled for tonight to repair damage to one of our main lines in Ignacio. 44 customers will be impacted. The maintenance runs tonight from 11pm-3am, though we don't expect customers to be offline for that entire timeframe

Orem UTOPIA Emergency Maintenance in Orem OR010

TICKET SUBJECT: Outage- OR010-ADS-7002 DESCRIPTION: UTOPIA Network Outage CATEGORY: Power Device/UnitDead

START TIME: 08/26/2025 05:56 AM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 4 VERIFIED RESIDENTIAL CUSTOMERS: 12 UPDATES: 08/26/2025 07:33 AM MDT - Ticket resolved 08/26/2025 07:33 AM MDT - OR010-ADS-7002 slot 1 was rebooted and restored.

25th August 2025

UTOPIA Network Outage Notification for 8/25/2025

Footprint(s) PG003 DESCRIPTION: UTOPIA has been alerted to an outage in the PG003 footprint(s) in Pleasant Grove, UT. Engineering is working on the issue. There are 300+ residential customers affected. UPDATES: 08/25/2025 01:34 PM MDT - This outage was due to a loop. Our engineers were able to identify and fix the issue. 08/25/2025 01:34 PM MDT - Ticket resolved

24th August 2025

No incidents reported