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Scheduled Maintenance
OR021 switch retirement 10/15/2025 residential customers - Orem

DESCRIPTION: UTOPIA Maintenance OR021 switch retirement 10/15/2025 residential customers CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/15/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/15/2025 05:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 22

XMission Phone Network Maintenance

XMission’s SIP Trunk provider has scheduled software upgrades to ensure optimal quality and connectivity.

Start Time: Wednesday, October 15, 11:00:00 PM (CDT) ( Thursday, October 16, 4:00:00 AM (GMT) ) Stop Time: Thursday, October 16, 4:00:00 AM (CDT) ( Thursday, October 16, 9:00:00 AM (GMT) )

This upgrade should not affect our office phone lines. However, if you are unable to contact support during the maintenance window via phone, please contact us via Live Support or email.

UTOPIA OR009 switch retirement for business customers 10/17/2025

DESCRIPTION: UTOPIA Maintenance OR009 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

BUSINESS/ENTERPRISE SITES (4): 220509 - XMission 226103 - XMission 229430 - XMission 348767 - XMission

UTOPIA OR021 switch retirement for business customers 10/17/2025

DESCRIPTION: UTOPIA Maintenance OR021 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

UTOPIA Maintenance in Orem 10/17/26

DESCRIPTION: UTOPIA Maintenance OR009 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

WP002 switch retirement for residential customers - West Point

DESCRIPTION: UTOPIA Maintenance WP002 switch retirement for residential customers
CATEGORY: Network Hardware Device/Replacement
MAINTENANCE START TIME: 10/20/2025 08:00 AM MDT
MAINTENANCE STOP TIME: 10/23/2025 04:00 PM MDT
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 109

OR009 switch retirement for residential customers 10/21/2025 - Orem

DESCRIPTION: UTOPIA Maintenance OR009 switch retirement for residential customers 10/21/2025
CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/21/2025 08:00 AM MDT
MAINTENANCE STOP TIME: 10/21/2025 05:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0
RESIDENTIAL CUSTOMERS: 73

WV003 switch retirement for residential 10/22/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV003 switch retirement for residential 10/22/2025 CATEGORY: Network Hardware Device/Replacement
--MAINTENANCE START TIME: 10/22/2025 08:00 AM MDT
--MAINTENANCE STOP TIME: 10/22/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 4

WV003 switch retirement for residential 10/22/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV003 switch retirement for residential 10/22/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/22/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/22/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 4

Maintenance MNT-PG003-001 DALTON DR AERIAL RELOCATE - Pleasant Grove

DESCRIPTION: UTOPIA Maintenance Maintenance MNT-PG003-001 DALTON DR AERIAL RELOCATE
CATEGORY: Fiber Relocation/Aerial/StrandChangeout

MAINTENANCE START TIME: 10/23/2025 10:00 PM MDT
MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 13

WV003 switch retirement for business 10/24/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV003 switch retirement for business 10/24/2025
CATEGORY: Network Hardware Device/Replacement

-- MAINTENANCE START TIME: 10/24/2025 12:01 AM MDT
-- MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 10

WV003 switch retirement for business 10/24/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV003 switch retirement for business 10/24/2025
CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/24/2025 12:01 AM MDT
MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 10 RESIDENTIAL CUSTOMERS: 0

LA003 switch retirement for business customers 10/24/2025 - Layton

DESCRIPTION: UTOPIA Maintenance LA003 switch retirement for business customers 10/24/2025 CATEGORY: Network Hardware Device/Replacement
MAINTENANCE START TIME: 10/24/2025 12:01 AM MDT
MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 0

LA023 switch retirement for business customers 10/24/2025 - Layton

DESCRIPTION: UTOPIA Maintenance LA023 switch retirement for business customers 10/24/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/24/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 0

WP002 switch retirement for business customers 10/24/2025 - West Point

DESCRIPTION: UTOPIA Maintenance WP002 switch retirement for business customers 10/24/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/24/2025 12:00 AM MDT MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 0

WV024 switch retirement 10/31/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV024 switch retirement 10/31/2025
CATEGORY: Network Hardware Device/Replacement
MAINTENANCE START TIME: 10/31/2025 12:01 AM MDT
MAINTENANCE STOP TIME: 10/31/2025 06:00 AM MDT
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
BUSINESS/ENTERPRISE CUSTOMERS: 1
RESIDENTIAL CUSTOMERS: 26

Incidents

20th August 2024

UTOPIA Maintenance in Payson 8.20.24, scheduled 1 year ago

DESCRIPTION: Convert PA020 and PA024 to new stack. MAINTENANCE START TIME: 8/20/2024 12:00 AM MST MAINTENANCE STOP TIME: 8/20/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

16th August 2024

UTOPIA Maintenance in West Valley City 8.16.24, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance WV009 transition to new stacking model

MAINTENANCE START TIME: 8/16/2024 12:01 AM MST

MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA maintenance in Murray 8.16.24, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance MU003 transition to new stacking model

MAINTENANCE START TIME: 8/16/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Orem 8.16.24, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance OR009 migration to the ring

MAINTENANCE START TIME: 8/16/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Logan 8/16/24, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance fiber relocate LG001.1

MAINTENANCE START TIME: 8/16/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST

SCOPE OF IMPACT: Logan City is doing a road widening project on 1000 N Main Street. All affected business customers will experience an outage while maintenance is being performed.

UTOPIA Maintenance in West Valley City 8/16/24, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance WV004 power testing/maintenance

MAINTENANCE START TIME: 8/16/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Syracuse. 8/16/24, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance SY002 power test/maintenance

MAINTENANCE START TIME: 8/16/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers may experience a brief outage while testing is being performed.

15th August 2024

XMission Maintenance at Artspace Macaroni Flats and City Center 8.15.2024, scheduled 1 year ago

The scheduled maintenance will take place August 15th at 8:00AM. Network admins will be rebooting a networking switch which should take an hour or less, and less than 30 customers will be affected

XMission Maintenance at Artspace Solar Gardens 8.15.2024, scheduled 1 year ago

The scheduled maintenance will take place August 15th at 7:00AM. Network admins will be rebooting a networking switch which should take an hour or less, and less than 25 customers will be affected

7th August 2024

No incidents reported

6th August 2024

No incidents reported

5th August 2024

XMission Scheduled Maintenance for Southern Ute Fiber Network, scheduled 1 year ago

On Monday August 5th, XMission will be performing maintenance on our network serving our Southern Ute Fiber customers. This maintenance will consist of upgrading XMission's Southern Ute DNS, DHCP, and speedtest servers to newer, more robust hardware, and rebooting our gateway router. The maintenance will begin at 9 AM and by 3 PM. During this time customers can expect a disruption in Internet service that will last between 15-30 minutes.

4th August 2024

No incidents reported

3rd August 2024

No incidents reported

2nd August 2024

UTOPIA Maintenance in Murray 8/2/24, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance retirement of core devices out of MU015. This maintenance will be two nights in a row. Engineering will finish as many as they can on night one and do the remainder on night two.

MAINTENANCE START TIME: 8/1/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/2/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Woodland Hills 8/2/24, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance OSP-PA011-008 fiber relocate affecting Woodland Hills

MAINTENANCE START TIME: 8/2/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/2/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience an outage while maintenance is being performed.

UTOPIA Maintenance in Syracuse 8/2/24, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance SY004 power testing/maintenance

MAINTENANCE START TIME: 8/2/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/2/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

1st August 2024

UTOPIA Maintenance in Murray. 8/1/24, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance retirement of core devices out of MU015. This maintenance will be two nights in a row. Engineering will finish as many as they can on night one and do the remainder on night two.

MAINTENANCE START TIME: 8/1/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/2/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

31st July 2024

No incidents reported

30th July 2024

No incidents reported

29th July 2024

No incidents reported

28th July 2024

No incidents reported

27th July 2024

No incidents reported

26th July 2024

No incidents reported

25th July 2024

No incidents reported

24th July 2024

No incidents reported

23rd July 2024

No incidents reported

22nd July 2024

No incidents reported

21st July 2024

UTOPIA Network Outage Notification for 07/21/24 - Footprint(s) LA002-ADS-7001

DESCRIPTION: UTOPIA has been alerted to an outage in the LA002-ADS-7001 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 18 residential customers affected. Updates will be posted as we learn more.

RESOLVED: The outage has been resolved. All services have been restored. Hung card 1 - Resolved by reset RESOLUTION TIME: 12:07

20th July 2024

Layton UTOPIA Network Outage Notification for 07/20/24 - Footprint(s) LA001-ADS-1001, 1002, 5001, 5002

UTOPIA Network Outage Notification for 07/20/24 - Footprint(s) LA001-ADS-1001, 1002, 5001, 5002 DESCRIPTION: UTOPIA has been alerted to an outage in the LA001-ADS-1001, 1002, 5001, 5002 footprint(s) in Layton, UT. Field Services are in transit to the site.

UTOPIA Network Outage Resolution - 07/20/24 - Footprint(s) LA001-ADS-1001, 1002,5001, 5002 in Layton, UT. RESOLVED: The outage has been resolved. All services have been restored. Faulty Optic NET-ENG will swap out the optic tonight - Customer will not be impacted

19th July 2024

Layton UTOPIA Network Outage Notification for 7/19/2024 - Footprint(s) LA001

UTOPIA has been alerted to an outage in the LA001 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 400 residential customers affected. Updates will be sent as we know more

RESOLVED: The outage has been resolved. All services have been restored. Engineering rebooted a core router RESOLUTION TIME: 1:45 P.M.

18th July 2024

No incidents reported

17th July 2024

No incidents reported

16th July 2024

No incidents reported

15th July 2024

No incidents reported

14th July 2024

No incidents reported

13th July 2024

UTOPIA maintenance in Layton, scheduled 1 year ago

UTOPIA maintenance LA022-ADS-2001 switch retirement

DESCRIPTION: UTOPIA maintenance LA022-ADS-2001 switch retirement.

MAINTENANCE START TIME: 7/13/2024 12:00 AM MST

MAINTENANCE STOP TIME: 7/13/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

18 Residential customers.

4 Business/Enterprise customers.

Fiber cut in Southern Utah

We have been made aware of a fiber cut affecting all customers in Ignacio, CO. ETR: unknown

UPDATE: Bonfire has informed us that the repair has been made, and the issue is resolved.

12th July 2024

UTOPIA Maintenance in Murray, scheduled 1 year ago

UTOPIA maintenance D-MUMD3.1 144FOC Repair DESCRIPTION: UTOPIA maintenance D-MUMD3.1 144FOC Repair. Repair the squirrel damage we took on our MUMD3.1 144FOC that has taken down redundancy in MU007 and MU008. MAINTENANCE START TIME: 7/12/2024 12:01 AM MST MAINTENANCE STOP TIME: 7/12/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a outage while maintenance is being performed.

11th July 2024

No incidents reported

10th July 2024

No incidents reported

9th July 2024

No incidents reported