Incidents

DESCRIPTION: UTOPIA maintenance SY003 power upgrade/maintenance

MAINTENANCE START TIME: 7/19/2024 12:01 AM MST MAINTENANCE STOP TIME: 7/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

DESCRIPTION: UTOPIA maintenance SY002 power maintenance

MAINTENANCE START TIME: 7/12/2024 12:01 AM MST

MAINTENANCE STOP TIME: 7/12/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

DESCRIPTION: UTOPIA emergency maintenance for LI009. Failed equipment is going to be replaced.

MAINTENANCE START TIME: 07/04/2024 12:01 AM MST MAINTENANCE STOP TIME: 07/04/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

DESCRIPTION: UTOPIA has been alerted to an outage in the LI009 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 200 residential customers affected.

DESCRIPTION: UTOPIA maintenance OR002 migration to the ring

MAINTENANCE START TIME: 6/28/2024 12:01 AM MST

MAINTENANCE STOP TIME: 6/28/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience an outage while maintenance is being performed.

UTOPIA has confirmed an outage in the Woodland Hills area due to a fiber cut. Techs are on site. Current ETR: 4:30 PM We will update as we receive more information.

RESOLVED: The outage has been resolved. All services have been restored. Fiber damage during construction cutting off connection to Woodland Hills has been fixed RESOLUTION TIME: 3:30PM

UTOPIA Network Outage Notification for 06/22/24 - Footprint(s) MU020 DESCRIPTION: UTOPIA has been alerted to an outage in the MU007 footprint(s) in Murray, UT. Field Services are in transit to the site. There are 58 Residential customers and 9 business customers affected. Updates will be sent as we know more information.

START TIME: 9:17AM

RESOLVED: The outage has been resolved. All services have been restored. RESOLUTION TIME: 8:05pm

DESCRIPTION: UTOPIA maintenance WV025 power upgrade/testing

MAINTENANCE START TIME: 6/21/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/21/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

DESCRIPTION: EMERGENCY UTOPIA maintenance PA006 switch reboot

MAINTENANCE START TIME: 6/19/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Network Outage Notification for 6/18/24 - Footprint(s) MD012 DESCRIPTION: UTOPIA has been alerted to an outage in the MD012 footprint(s) in Midvale, UT. Field Services are in transit to the site. There are 13 residential customers affected. Updates will be sent as we know more UPDATE -- This has since been resolved, outage was due to a fiber cut.

UTOPIA Network Outage Notification for 06/15/24 - Footprint(s) LI009 DESCRIPTION: UTOPIA has been alerted to an outage in the LI009 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 18 residential customers affected. Updates will be sent as we know

UTOPIA Network Outage Resolution - 06/15/24 - Footprint(s) LI009 in Lindon, UT. RESOLVED: The outage has been resolved. All services have been restored. card 1 failure - relocate customers RESOLUTION TIME: 4:48 PM

UTOPIA Network Outage Notification for 6/11/2024 - Footprint(s) OR038 DESCRIPTION: UTOPIA has been alerted to an outage in the OR038 footprint(s) in Orem, UT. There are 260+ residential customers affected. Updates will be sent as we know more information. START TIME: 6:20 PM

UTOPIA Network Outage Resolution - 6/11/2024 - Footprint(s) OR038 in Orem, UT. RESOLVED: The outage has been resolved. All services have been restored. Switch Rebooted RESOLUTION TIME: 6:40 PM

Date: 6/9/24 Time: 12:00 AM - 5:00 AM

Software upgrade for core systems. All affected customers will experience downtime during the maintenance window.

UTOPIA is experiencing an outage in Syracuse Utah on the SY001 footprint. 162 customers are affected. UPDATE: This outage is due to a fiber cut caused by a semi-truck snagging the overhead utility, network, and optic cables.

Start Time: 15:29 MST

ETR: 11:00 AM 06/09/24

Update: The outage has been resolved. All services have been restored. Aerial cables/fiber cut caused by a semi-truck in an illegal truck zone. RESOLUTION TIME: 01:47 PM

DESCRIPTION: UTOPIA maintenance UDOT forced temp relocation of I-WV-LA cable due to pending Shepard's Lane construction.

MAINTENANCE START TIME: 6/7/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/7/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.