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Scheduled Maintenance
UTOPIA Maintenance in Orem 7.19.2024

DESCRIPTION: UTOPIA maintenance OR029 power testing/upgrade.

MAINTENANCE START TIME: 7/19/2024 12:01 AM MST MAINTENANCE STOP TIME: 7/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Syracuse 7.19.2024

DESCRIPTION: UTOPIA maintenance SY003 power upgrade/maintenance

MAINTENANCE START TIME: 7/19/2024 12:01 AM MST MAINTENANCE STOP TIME: 7/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Orem 7.19.24

DESCRIPTION: UTOPIA maintenance OR025-ADS-1003 switch retirement. MAINTENANCE START TIME: 7/19/2024 12:01 AM MST MAINTENANCE STOP TIME: 7/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Incidents

28th June 2024

UTOPIA Maintenance in Murray 6.28.24, scheduled 2 weeks ago

TIME CHANGE:

DESCRIPTION: UTOPIA maintenance MU007 power upgrade/testing

MAINTENANCE START TIME: 6/28/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/28/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

21st June 2024

UTOPIA Maintenance in West Valley City 6.21.24, scheduled 3 weeks ago

DESCRIPTION: UTOPIA maintenance WV025 power upgrade/testing

MAINTENANCE START TIME: 6/21/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/21/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Syracuse 6.21.24, scheduled 3 weeks ago

DESCRIPTION: UTOPIA maintenance SY007 power upgrade/testing.

MAINTENANCE START TIME: 6/21/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/21/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Orem 6.21.24, scheduled 3 weeks ago

DESCRIPTION: UTOPIA maintenance OR038 migration to the ring.

MAINTENANCE START TIME: 6/21/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/21/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

14th June 2024

UTOPIA Maintenance in Orem 6.14.24, scheduled 1 month ago

DESCRIPTION: UTOPIA maintenance OR014 migration to the ring

MAINTENANCE START TIME: 6/14/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/14/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

11th June 2024

No incidents reported

10th June 2024

No incidents reported

9th June 2024

Systems Maintenance in Southern Ute Reservation 6/9/24, scheduled 1 month ago

Date: 6/9/24 Time: 12:00 AM - 5:00 AM

Software upgrade for core systems. All affected customers will experience downtime during the maintenance window.

8th June 2024

UTOPIA Outage in Syracuse SY001

UTOPIA is experiencing an outage in Syracuse Utah on the SY001 footprint. 162 customers are affected. UPDATE: This outage is due to a fiber cut caused by a semi-truck snagging the overhead utility, network, and optic cables.

Start Time: 15:29 MST

ETR: 11:00 AM 06/09/24

Update: The outage has been resolved. All services have been restored. Aerial cables/fiber cut caused by a semi-truck in an illegal truck zone. RESOLUTION TIME: 01:47 PM

7th June 2024

UTOPIA Maintenance 6.7.24 - Limited Effect, scheduled 1 month ago

DESCRIPTION: UTOPIA maintenance UDOT forced temp relocation of I-WV-LA cable due to pending Shepard's Lane construction.

MAINTENANCE START TIME: 6/7/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/7/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Brigham City 6/7/2024, scheduled 1 month ago

DESCRIPTION: UTOPIA maintenance BR005 power upgrade/testing

MAINTENANCE START TIME: 6/7/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/7/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Orem 6/7/2024, scheduled 1 month ago

DESCRIPTION: UTOPIA maintenance OR013 power upgrade/testing and DESCRIPTION: UTOPIA maintenance OR018 migration to the ring.

MAINTENANCE START TIME: 6/7/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/7/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA outage on PG003

UTOPIA has been alerted to an outage in the PG003 footprint(s) in Pleasant Grove, UT. ~100 customers are affected.

START TIME: 7:15

RESOLUTION TIME: 8:45 PM

Support Phone System XMission Office Phones Unavailable

We are aware of issues affecting our office phone system. We are currently investigating the cause and hope to have our phones restored quickly. In the meantime, please feel free to contact us for your support needs at https://xmission.com/livesupport/ or by email to support@xmission.com. update Repaired 7:00AM

6th June 2024

UTOPIA Maintenance West Valley City and Layton 6/6/2024, scheduled 1 month ago

DESCRIPTION: UTOPIA maintenance UDOT forced temp relocation of I-WV-LA cable due to pending Shepard's Lane construction.

MAINTENANCE START TIME: 6/6/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/6/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

5th June 2024

No incidents reported

4th June 2024

No incidents reported

3rd June 2024

No incidents reported

2nd June 2024

No incidents reported

1st June 2024

No incidents reported

31st May 2024

UTOPIA Maintenance in West Valley City 5/31/24, scheduled 1 month ago

DESCRIPTION: WV019 and WV035 stacking

MAINTENANCE START TIME: 5/31/2024 12:00 AM MST MAINTENANCE STOP TIME: 5/31/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Orem 5/31/24, scheduled 1 month ago

DESCRIPTION: UTOPIA maintenance OR010 power upgrade/testing.

MAINTENANCE START TIME: 5/31/2024 12:01 AM MST MAINTENANCE STOP TIME: 5/31/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Syracuse, Utah 5/31/24, scheduled 1 month ago

DESCRIPTION: UTOPIA maintenance SY001 power upgrade/testing.

MAINTENANCE START TIME: 5/31/2024 12:01 AM MST MAINTENANCE STOP TIME: 5/31/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

West Valley City WVC fiber damage

DESCRIPTION: UTOPIA has been alerted to a possible fiber cut. Utah Field Services are in transit to identify issue. Updates will be sent as we know more information.

A shed catching on fire which led to power and fiber lines to be severely damaged is the cause of the fiber outage. 2:00 A.M. ETR. This is possible to move up or down depending on RMP and other utilities out there.

START TIME: 7:28AM

SCOPE OF IMPACT: All customers affected will be without service.

UTOPIA Network Outage Resolution - 05/31/24 - Footprint(s) WV011 in West Valley, UT. RESOLVED: The outage has been resolved. All services restored. Building/shed caught fire, which led to fiber damage on the adjacent utility pole RESOLUTION TIME: 08:30 AM

30th May 2024

XMission Office Phone System Upgrades, scheduled 1 month ago

XMission is upgrading our office phone system to improve customer interactions when calling into our offices. During the upgrades, our office phones may be temporarily unavailable. We ask that customers needing assistance during this maintenance period contact us via https://chat.xmission.com or email support@xmission.com

Bountiful Fiber maintenance 5/30/24, scheduled 1 month ago

DESCRIPTION: BF002 and BF003 Site test

MAINTENANCE START TIME: 5/30/2024 12:00 AM MST MAINTENANCE STOP TIME: 5/30/2024 6:00 AM MST

SCOPE OF IMPACT: Affected customers will experience a brief outage while maintenance is being performed.

29th May 2024

No incidents reported

28th May 2024

No incidents reported

27th May 2024

No incidents reported

26th May 2024

Bozeman Bozeman DHCP outage

UPDATE: Issues in Bozeman have been resolved.

We are looking into issues with our Yellowstone Fiber customers in Bozeman. Our DHCP server has a failed HDD and we are in the process of getting that replaced. Please call our support at 877.964.7746 x 4 and we can help you further. No ETA at this time.

25th May 2024

No incidents reported

24th May 2024

No incidents reported

23rd May 2024

No incidents reported

22nd May 2024

No incidents reported

21st May 2024

No incidents reported

20th May 2024

No incidents reported

19th May 2024

No incidents reported

18th May 2024

No incidents reported

17th May 2024

No incidents reported

16th May 2024

UTOPIA General West Haven Outage

We've been made aware of an outage affecting the WHV04 footprint in West Haven, UT. Field services are en route to site. No ETR at this time, but will update with further information once received.

UPDATE This is now resolved and services have been restored. If you have further issue, we recommend a power cycle of your personal router to clear up any lingering issues.

Syracuse UTOPIA - Syracuse partial outage - resolved

UTOPIA is investigating an issue affecting a small number of customers on the Syracuse 005 footprint

Updates will be posted here as they are received

15th May 2024

No incidents reported

14th May 2024

No incidents reported

13th May 2024

No incidents reported