@XMissionStatus on Bluesky
All systems are operational
Scheduled Maintenance
LA011 switch retirement for residential customers 2/9 and 2/10 8am-4pm

DESCRIPTION: UTOPIA Maintenance LA011 switch retirement for residential customers 2/9 and 2/10 8am-4pm CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/09/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/10/2026 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 173

LA016 switch retirement for residential customers 2/11 - 2/12/2026 8AM - 5PM

DESCRIPTION: UTOPIA Maintenance LA016 switch retirement for residential customers 2/11 - 2/12/2026 8AM - 5PM CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/11/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/12/2026 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 163

LA011 switch retirement for business customers 2/13/2026

DESCRIPTION: UTOPIA Maintenance LA011 switch retirement for business customers 2/13/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/13/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/13/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 0

LA016 switch retirement for business customers 2/13/2026 12:00-6:00am

TICKET SUBJECT: LA016 switch retirement for business customers 2/13/2026 TICKET NUMBER: 24579

DESCRIPTION: UTOPIA Maintenance LA016 switch retirement for business customers 2/13/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/13/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/13/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 0

BUSINESS/ENTERPRISE SITES (1): 386407 - XMission

MU004 UPS replacement 2/20/2026 12am-6am

TICKET SUBJECT: MU004 UPS replacement 2/20/2026 12am-6am TICKET NUMBER: 24484

DESCRIPTION: UTOPIA Maintenance MU004 UPS replacement 2/20/2026 12am-6am CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

LA001 switch retirement for business customers 2/20/2026

TICKET SUBJECT: LA001 switch retirement for business customers 2/20/2026 TICKET NUMBER: 24487

DESCRIPTION: UTOPIA Maintenance LA001 switch retirement for business customers 2/20/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

LA009 switch replacement for business customers 2/20/2026

TICKET SUBJECT: LA009 switch replacement for business customers 2/20/2026 TICKET NUMBER: 24488

DESCRIPTION: UTOPIA Maintenance LA009 switch replacement for business customers 2/20/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

LA006 power maintenance/testing 2/20/2026

All customers affected will experience a brief outage while maintenance is being performed. MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

LA006 power maintenance/testing 2/20/2026

DESCRIPTION: UTOPIA Maintenance LA006 power maintenance/testing 2/20/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 261

MU023 UPS replacement 2/20/2026 12am-6am

TICKET SUBJECT: MU023 UPS replacement 2/20/2026 12am-6am TICKET NUMBER: 24485

DESCRIPTION: UTOPIA Maintenance MU023 UPS replacement 2/20/2026 12am-6am CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

WV001 switch retirement for residential customers 2/24-26 8AM-4PM

DESCRIPTION: UTOPIA Maintenance WV001 switch retirement for residential customers 2/24-26 8AM-4PM CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/24/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/26/2026 04:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 9 RESIDENTIAL CUSTOMERS: 288

WV001 switch retirement for business customers 2/27/2026

DESCRIPTION: UTOPIA Maintenance WV001 switch retirement for business customers 2/27/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/27/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/27/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 6

Incidents

29th December 2023

XMission Emergency Scheduled Maintenance - resolved, scheduled 2 years ago

To improve performance and security on our datacenter network, XMission will be performing emergency scheduled maintenance on our datacenter access switches on Friday the 29th. Maintenance will begin on Friday the 29th at 00:05 AM MST and end by 6:00 AM MST. During this maintenance window our network admins will be upgrading the firmware on our datacenter access switches. Our network admins will strive to minimize downtime as much as possible, but colocation customers can expect service interruptions lasting around 15-45 minutes during this maintenance window.

Customers with VoIP services will also see their service impacted for 15-45 minutes during this time.

Update: Complications with final switch is extending maintenance window. New ETA 8am

Update: Complications resolved. Service should be active

28th December 2023

No incidents reported

27th December 2023

No incidents reported

26th December 2023

No incidents reported

25th December 2023

No incidents reported

24th December 2023

No incidents reported

23rd December 2023

No incidents reported

22nd December 2023

No incidents reported

21st December 2023

No incidents reported

20th December 2023

No incidents reported

19th December 2023

No incidents reported

18th December 2023

No incidents reported

17th December 2023

No incidents reported

16th December 2023

No incidents reported

15th December 2023

West Point UTOPIA partial outage in West Point footprint WP001

DESCRIPTION: UTOPIA has been alerted to a possible fiber damage outage in the WP001 in West Point, UT. Field Services are in transit to diagnose issue. There are 32 residential customers affected. Updates will be sent as we know more information.

UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 12:00 A.M.

14th December 2023

No incidents reported

13th December 2023

No incidents reported

12th December 2023

No incidents reported

11th December 2023

No incidents reported

10th December 2023

No incidents reported

9th December 2023

No incidents reported

8th December 2023

UTOPIA General UTOPIA Network Outage Notification for 12/08/2023 - All footprints

UTOPIA Network Outage Notification for 12/08/2023 - All footprints DESCRIPTION: UTOPIA has been alerted to an outage network wide. Updates will be sent as we know more information. START TIME: 3:22PM SCOPE OF IMPACT: Service will be degraded.

7th December 2023

No incidents reported

6th December 2023

No incidents reported

5th December 2023

No incidents reported

4th December 2023

No incidents reported

3rd December 2023

No incidents reported

2nd December 2023

No incidents reported

1st December 2023

No incidents reported

30th November 2023

No incidents reported

29th November 2023

No incidents reported