Incidents

DESCRIPTION: UTOPIA EMERGENCY maintenance fiber damage repair of cable D-WV4.2 144FOC

MAINTENANCE START TIME: 11/17/2023 12:01 AM MST

MAINTENANCE STOP TIME: 11/17/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a outage while fiber repair maintenance is being performed.

Fiber repair on TR003 reported successful, all affected circuits are now reporting operational

The outage is being worked on. A shed caught fire, and destroyed a large amount of fiber connecting this footprint to the infrastructure. UTOPIA has let us know that this has a current ETR of 12:00AM on 11/13/2023

DESCRIPTION: UTOPIA maintenance OR021 power upgrade/testing

MAINTENANCE START TIME: 11/10/2023 12:01 AM MST

MAINTENANCE STOP TIME: 11/10/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

19 Business/Enterprise customers

75 Residential customers

DESCRIPTION: UTOPIA has been alerted to an outage in the WV024 footprint(s) in West Valley, UT. Field Services are in transit to the site. There are 14 residential customers affected.

UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 12:00AM

UTOPIA Network Outage Resolution - 11/9-10/2023 - Footprint(s) WV024 in West Valley City, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber cut/dmg RESOLUTION TIME: 12:00 AM

Update maintenance completed approx 02:00 AM MST - All services restored

DESCRIPTION: UTOPIA EMERGENCY maintenance fiber damage BR004.15.9 48F in Brigham UT

11 XMission residential/business customers will be without service during repair

MAINTENANCE START TIME: 11/7/2023 10:01 PM MST

MAINTENANCE STOP TIME: 11/8/2023 6:00 AM MST