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Incidents

17th November 2023

UTOPIA Emergency Maintenance - Fiber Damage Repair in West Valley City 11/17/2023, scheduled 1 week ago

DESCRIPTION: UTOPIA EMERGENCY maintenance fiber damage repair of cable D-WV4.2 144FOC

MAINTENANCE START TIME: 11/17/2023 12:01 AM MST

MAINTENANCE STOP TIME: 11/17/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a outage while fiber repair maintenance is being performed.

13th November 2023

Tremonton Tremonton Outage - Rocky Mountain Power

Fiber repair on TR003 reported successful, all affected circuits are now reporting operational

12th November 2023

Tremonton Tremonton Outage - TR001

The outage is being worked on. A shed caught fire, and destroyed a large amount of fiber connecting this footprint to the infrastructure. UTOPIA has let us know that this has a current ETR of 12:00AM on 11/13/2023

11th November 2023

No incidents reported

10th November 2023

UTOPIA Maintenance Orem, scheduled 2 weeks ago

DESCRIPTION: UTOPIA maintenance OR021 power upgrade/testing

MAINTENANCE START TIME: 11/10/2023 12:01 AM MST

MAINTENANCE STOP TIME: 11/10/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

19 Business/Enterprise customers

75 Residential customers

UTOPIA Maintenance Centerville, scheduled 2 weeks ago

DESCRIPTION: UTOPIA maintenance CV005 switch retirement

MAINTENANCE START TIME: 11/10/2023 12:01 AM MST

MAINTENANCE STOP TIME: 11/10/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

2 Business/Enterprise customers

135 Residential customers

UTOPIA Maintenance Layton, scheduled 2 weeks ago

DESCRIPTION: UTOPIA maintenance LA006 power upgrade and testing. (Layton UT)

MAINTENANCE START TIME: 11/10/2023 12:01 AM MST

MAINTENANCE STOP TIME: 11/10/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

7 Business/Enterprise customers

472 Residential customer

UTOPIA Maintenance Layton, scheduled 2 weeks ago

DESCRIPTION: UTOPIA EMERGENCY maintenance LA006-ADS-1001 switch needs to be rebooted to fix an uplink issue.

MAINTENANCE START TIME: 11/10/2023 12:01 AM MST

MAINTENANCE STOP TIME: 11/10/2023 1:00 AM MST

SCOPE OF IMPACT: All customers on this switch will experience a brief outage while maintenance is being performed.

114 Residential customers

9th November 2023

West Valley City UTOPIA Network Outage Notification for 11/9/2023 - Footprint(s) WV024

DESCRIPTION: UTOPIA has been alerted to an outage in the WV024 footprint(s) in West Valley, UT. Field Services are in transit to the site. There are 14 residential customers affected.

UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 12:00AM

UTOPIA Network Outage Resolution - 11/9-10/2023 - Footprint(s) WV024 in West Valley City, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber cut/dmg RESOLUTION TIME: 12:00 AM

8th November 2023

Brigham City Resolved - UTOPIA - Brigham City Partial Outage Emergency Maintenance

Update maintenance completed approx 02:00 AM MST - All services restored

DESCRIPTION: UTOPIA EMERGENCY maintenance fiber damage BR004.15.9 48F in Brigham UT

11 XMission residential/business customers will be without service during repair

MAINTENANCE START TIME: 11/7/2023 10:01 PM MST

MAINTENANCE STOP TIME: 11/8/2023 6:00 AM MST

7th November 2023

No incidents reported