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Scheduled Maintenance
UTOPIA Maintenance in Murray 6.28.24

TIME CHANGE:

DESCRIPTION: UTOPIA maintenance MU007 power upgrade/testing

MAINTENANCE START TIME: 6/28/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/28/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Syracuse 6/28/2024

DESCRIPTION: UTOPIA maintenance SY005 power upgrade/testing.

MAINTENANCE START TIME: 6/28/2024 12:01 AM MST

MAINTENANCE STOP TIME: 6/28/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Fiber Maintenance in Orem 6/28/2024

DESCRIPTION: UTOPIA maintenance OR002 migration to the ring

MAINTENANCE START TIME: 6/28/2024 12:01 AM MST

MAINTENANCE STOP TIME: 6/28/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience an outage while maintenance is being performed.

Incidents

22nd September 2023

UTOPIA Maintenance in Tremonton 9.22.23, scheduled 8 months ago

DESCRIPTION: UTOPIA maintenance TR003 power upgrade/testing

MAINTENANCE START TIME: 9/22/2023 12:01 AM MST

MAINTENANCE STOP TIME: 09/22/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Murray 9.22.23, scheduled 8 months ago

DESCRIPTION: UTOPIA maintenance MU023 power upgrade/testing

MAINTENANCE START TIME: 9/22/2023 12:01 AM MST

MAINTENANCE STOP TIME: 09/22/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

16th September 2023

Scheduled Maintenance for Artspace Commons, scheduled 9 months ago

The scheduled maintenance will take place September 16th at 12:00 AM. Network admins are going to be replacing a network switch. This process is expected to last an hour or less. Less than a dozen customers will be impacted and will not have internet during this time.

6th September 2023

Lehi City Fiber Maintenance Sept 6, 2023, scheduled 9 months ago

Lehi Fiber management partners Strata Networks will be pushing a firmware upgrade to all OLTs and ONTs.

Customers in Lehi will experience two 10 minutes service outages during the maintenance window as the equipment reboots

5th September 2023

No incidents reported

4th September 2023

Murray Murray Partial Outage

UTOPIA has confirmed an outage in the Murray area. They have a tech en route, but no ETA at this time.

-UPDATE: This has since been resolved

3rd September 2023

No incidents reported

2nd September 2023

Scheduled Maintenance for XMission Voice, scheduled 9 months ago

XMission will perform upgrades on our VoIP SBC this Saturday morning, Sept. 2, from midnight to 3 a.m. Downtime should be brief and may require a reboot of your onsite Telephone Adapter.

1st September 2023

Brigham City Fiber Maintenance Sept 1, 2023, scheduled 9 months ago

DESCRIPTION: UTOPIA maintenance relocation of fiber tag BR004.15 and BR.1 from aerial to buried. Rescheduled from 8/31 to 9/1 MAINTENANCE START TIME: 9/1/2023 12:01 AM MST MAINTENANCE STOP TIME: 9/1/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience an outage while maintenance is being performed.

Layton City Fiber Maintenance Sept 1, 2023, scheduled 9 months ago

DESCRIPTION: UTOPIA maintenance Adding LA003 switches to the ring design. MAINTENANCE START TIME: 9/1/2023 12:01 AM MST MAINTENANCE STOP TIME: 9/1/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

West Valley City Fiber Maintenance Sept 1, 2023, scheduled 9 months ago

DESCRIPTION: UTOPIA maintenance WV035 power upgrade/testing MAINTENANCE START TIME: 9/1/2023 12:01 AM MST MAINTENANCE STOP TIME: 9/1/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Midvale City Fiber Maintenance Sept 1, 2023, scheduled 9 months ago

MAINTENANCE NOTIFICATION: MD001 - Midvale START: 9/1/2023 12:01 AM STOP: 9/1/2023 6:00 AM We have a planned maintenance tonight. All customers will experience a brief outage as we perform a power upgrade. ~139 residential customers will be affected.

MAINTENANCE NOTIFICATION: MD002- Midvale START: 9/1/2023 12:01 AM STOP: 9/1/2023 6:00 AM We have a planned maintenance tonight. All customers will experience a brief outage as we perform a power upgrade. ~127 residential customers will be affected.

UTOPIA Maintenance in Midvale 9/1/2023, scheduled 9 months ago

DESCRIPTION: UTOPIA Maintenance MD002 Power upgrade/testing

MAINTENANCE START TIME: 9/1/2023 12: 01 AM MST

MAINTENANCE STOP TIME: 9/1/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed.

UTOPAI Maintenance in West Valley City 9/1/2023, scheduled 9 months ago

DESCRIPTION: UTOPIA maintenance WV035 power upgrade/testing

MAINTENANCE START TIME: 9/1/2023 12:01 AM MST

MAINTENANCE STOP TIME: 9/1/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Layton 9/1/23, scheduled 9 months ago

DESCRIPTION: UTOPIA maintenance Adding LA003 switches to the ring design.

MAINTENANCE START TIME: 9/1/2023 12:01 AM MST

MAINTENANCE STOP TIME: 9/1/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Orem Orem Outage - OR007

UTOPIA has been alerted to an outage in the OR007 footprint(s) in Orem, UT. There are 100+ residential customers affected. Updates will be sent as we know more information.

UTOPIA Network Outage Resolution - 9/1/23 - Footprint(s) OR007 in Orem, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber backbone was spliced wrong RESOLUTION TIME: 2:00

31st August 2023

UTOPIA Maintenance in Brigham City 8/31/2023, scheduled 9 months ago

DESCRIPTION: UTOPIA maintenance relocation of fiber tag BR004.15 and BR.1 from aerial to buried.

MAINTENANCE START TIME: 8/31/2023 12:01 AM MST

MAINTENANCE STOP TIME: 8/31/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience an outage while maintenance is being performed.

55 Business/Enterprise customers

4 Residential customers

30th August 2023

No incidents reported

29th August 2023

No incidents reported

28th August 2023

No incidents reported

27th August 2023

No incidents reported

26th August 2023

No incidents reported

25th August 2023

UTOPIA Maintenance in Orem 8/25/2023, scheduled 9 months ago

DESCRIPTION: UTOPIA maintenance OR006 & OR008 power upgrade/testing MAINTENANCE START TIME: 8/25/2023 12:01 AM MST MAINTENANCE STOP TIME: 8/25/2023 6:00 AM MST SCOPE OF IMPACT: Customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Layton 8/25/23, scheduled 9 months ago

DESCRIPTION: UTOPIA maintenance LA011 power upgrade and testing. MAINTENANCE START TIME: 8/25/2023 12:01 AM MST MAINTENANCE STOP TIME: 8/25/2023 6:00 AM MST SCOPE OF IMPACT: We do not expect to lose power however with this type of maintenance it always poses a risk.

24th August 2023

No incidents reported

23rd August 2023

No incidents reported

22nd August 2023

West Valley City West Valley Outage

UTOPIA has been alerted to an outage in all footprint(s) in West Valley City, UT. Engineering is investigating the issue. There are 200+ residential customers affected. Updates will be sent as we know more information.

No Current ETA

UTOPIA Network Outage Resolution - 8/22/2023 - All Footprint(s) in West Valley, UT. RESOLVED: The outage has been resolved. All services have been restored. Failed Network Equipment RESOLUTION TIME: 2:00 PM

21st August 2023

Midvale Outage - MD002 - resolved

There is currently a partial outage in Midvale footprint MD002. UTOPIA is currently investigating the cause, but suspect it is due to a power issue.

It appears that this was caused by a tripped circuit breaker -Resolved

20th August 2023

No incidents reported

19th August 2023

Brigham City Brigham City Partial Outage

UTOPIA has confirmed an outage affecting some customers in Brigham City. No ETR at this time.

UPDATE: This issue has been resolved.

18th August 2023

No incidents reported

17th August 2023

No incidents reported

16th August 2023

No incidents reported

15th August 2023

No incidents reported

14th August 2023

No incidents reported

13th August 2023

No incidents reported

12th August 2023

No incidents reported

11th August 2023

UTOPIA Maintenance in Lindon 8/11/23, scheduled 10 months ago

MAINTENANCE NOTIFICATION: LI007 - Lindon START: 8/11/2023 12:01 AM STOP: 8/11/2023 6:00 AM We have a planned maintenance tonight. All customers will experience a brief outage as we perform a power upgrade. ~337 residential customers will be affected. UTOPIA Maintenance has been completed.

UTOPIA maintenance WV015 configuration change, scheduled 10 months ago

DESCRIPTION: UTOPIA maintenance WV015 configuration change MAINTENANCE START TIME: 8/11/2023 12:01 AM MST MAINTENANCE STOP TIME: 8/11/20203 6:00 AM MST SCOPE OF IMPACT: Customers will experience a brief outage while configuration and reboot takes place. Estimated downtime 10 minutes. UTOPIA Maintenance completed early this morning.

10th August 2023

No incidents reported

9th August 2023

No incidents reported

8th August 2023

No incidents reported