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Scheduled Maintenance
Lehi City Fiber Maintenance 3/5/24

Splice fiber feed to Cabinet 7

All affected customers will experience service disruptions.

Start Time: 00:00 AM

End Time: 03:00 AM

UTOPIA Maintenance in MIdvale 3/15/24

DESCRIPTION: UTOPIA maintenance MD013 stack configuration change

MAINTENANCE START TIME: 3/15/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Power Maintenance in Layton 3.12.24

DESCRIPTION: LA013 Power Cut Over

MAINTENANCE START TIME: 3/15/2024 12:00 AM MST

MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Power Maintenance in Orem 3.15.24

DESCRIPTION: OR023 Power Maintenance

MAINTENANCE START TIME: 3/15/2024 12:00 AM MST

MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA West Valley City power Maintenance 3/15/24

DESCRIPTION: WV005 Power Cut Over

MAINTENANCE START TIME: 3/15/2024 1:00 AM MST

MAINTENANCE STOP TIME: 3/15/2024 2:30 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Murray: Power Cut Over 3.15.24

DESCRIPTION: MU007 Power Cut Over

MAINTENANCE START TIME: 3/15/2024 1:00 AM MST

MAINTENANCE STOP TIME: 3/15/2024 2:30 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Incidents

17th March 2023

UTOPIA Maintenance in Woodland Hills 3/17/23, scheduled 11 months ago

DESCRIPTION : UTOPIA maintenance WH001 power upgrade 3/17/2023

MAINTENANCE START TIME: 3/17/2023 12:01 AM

MAINTENANCE STOP TIME: 3/17/2023 6:00 AM

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed.

UTOPIA Maintenance in Layton 3/17/23, scheduled 11 months ago

DESCRIPTION: UTOPIA maintenance power upgrade in LA026

MAINTENANCE START TIME: 3/17/2023 12:01 AM

MAINTENANCE STOP TIME: 3/17/2023 6:00 AM

SCOPE OF IMPACT: Customers will notice a brief outage while maintenance is performed.

6th March 2023

Zimbra Hosted Email Inbound Mail Delivery Outage

Zimbra Hosted Email Notification: From 11:14 am to 11:52 am MST, all inbound mail for all Zimbra Hosted Email was rejected. The emails that were rejected have been lost. All Zimbra Hosted Email services have been restored.

5th March 2023

Layton UTOPIA Network Outage Update: 03/05/2023 - Footprint(s) LA021 in Layton, UT. - fixed

Outage in Layton footprint LA021.

This outage is due to power issues. Field services are working on resolving the issue.

ETR: Fixed

4th March 2023

No incidents reported

3rd March 2023

No incidents reported

2nd March 2023

No incidents reported

1st March 2023

No incidents reported

28th February 2023

No incidents reported

27th February 2023

No incidents reported

26th February 2023

No incidents reported

25th February 2023

No incidents reported

24th February 2023

No incidents reported

23rd February 2023

No incidents reported

22nd February 2023

No incidents reported

21st February 2023

No incidents reported

20th February 2023

No incidents reported

19th February 2023

Midvale Midvale MD001 - Outage - fixed

UTOPIA Network Outage Update: 02/19/23 - Footprint(s) MD001 in Midvale, UT. Outage is due to a fiber cut. UTOPIA services are working to resolve the issue. ETR: Resolved 02/19/23 13:09

18th February 2023

No incidents reported

17th February 2023

No incidents reported

16th February 2023

Lindon Lindon LI004 Outage

UTOPIA Network Outage Notification for 2/16/2023 - Footprint(s) LI004 DESCRIPTION: UTOPIA has been alerted to an outage in the LI004 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 160 residential customers affected

15th February 2023

No incidents reported

14th February 2023

West Valley City WV035 West Valley City Outage

UTOPIA Network Outage Notification for 2/14/2023 - Footprint(s) WV035 DESCRIPTION: UTOPIA has been alerted to an outage in the WV035 footprint(s) in West Valley City, UT. Field Services are in transit to the site. There are 120 residential customers affected.

RESOLVED: The outage has been resolved. All services have been restored. Switch reboot RESOLUTION TIME: 4:00 PM

13th February 2023

No incidents reported

12th February 2023

No incidents reported

11th February 2023

No incidents reported

10th February 2023

No incidents reported

9th February 2023

Orem UTOPIA Outage OR017 - Fixed

Update on UTOPIA outage in footprint OR017

The outage is due to a fiber cut. Field Services are working on resolving the issue. ETA: Resolved

8th February 2023

No incidents reported

7th February 2023

No incidents reported

6th February 2023

No incidents reported

5th February 2023

No incidents reported

4th February 2023

No incidents reported