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Scheduled Maintenance
UTOPIA Maintenance in Murray 5/16/25

TICKET SUBJECT: MU011 topology change 5/16/2025 TICKET NUMBER: 19158

DESCRIPTION: UTOPIA Maintenance MU011 topology change 5/16/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 13

UTOPIA Maintenance in West Valley City 5/16/25

DESCRIPTION: UTOPIA Maintenance WV018 Power Maintenance 5/16/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 30

UTOPIA Maintenance in Midvale 5/16/25

DESCRIPTION: UTOPIA Maintenance MD007 Topology change 5/16/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 29

Bountiful Fiber Maintenance 5/16/25

DESCRIPTION: UTOPIA Maintenance BF004 Power maintenance 05/16/2025 CATEGORY: Power Other

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 24

UTOPIA Maintenance in Payson 5/20/25

DESCRIPTION: UTOPIA Maintenance PA011 topology change 5/20/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/20/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/20/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 83

UTOPIA Maintenance - Topology Change for Payson

TICKET SUBJECT: PA011 topology change 5/20/2025 TICKET NUMBER: 19296

DESCRIPTION: UTOPIA Maintenance PA011 topology change 5/20/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/20/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/20/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 83

UTOPIA Maintenance in Brigham City 5/21/25

DESCRIPTION: UTOPIA Maintenance BR003-ADS-5001 Retirement 5/21/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 05/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

UPDATES: 05/07/2025 03:11 PM MDT - Residential customers will be moved during business hours and the business customer will be moved at midnight.

Incidents

30th September 2022

UTOPIA Maintenance in West Valley 9/30 12AM-6AM, scheduled 2 years ago

DESCRIPTION: WV036 power upgrade

MAINTENANCE START TIME: 9/30/2022 12:01 am

MAINTENANCE STOP TIME: 9/30/2022 6:00 am

SCOPE OF IMPACT: All customers will have a brief disruption in service while maintenance is performed.

29th September 2022

Murray UTOPIA fiber maintenance, Murray001, Sandy001

A small handful of XMission customers in Murray and Sandy will be without UTOPIA service during fiber maintenance in the area tonight, Midnight to 6AM

28th September 2022

No incidents reported

27th September 2022

No incidents reported

26th September 2022

No incidents reported

25th September 2022

No incidents reported

24th September 2022

No incidents reported

23rd September 2022

No incidents reported

22nd September 2022

No incidents reported

21st September 2022

No incidents reported

20th September 2022

No incidents reported

19th September 2022

Morgan Morgan Outage

Mr001 Outage, field techs in transit

resolved

18th September 2022

No incidents reported

17th September 2022

No incidents reported

16th September 2022

UTOPIA Maintenance in Layton 09/16/2022 12:00am-06:00am, scheduled 2 years ago

DESCRIPTION: UPS upgrade

MAINTENANCE START TIME: 09/16/2022 12:00 a.m.

MAINTENANCE STOP TIME: 09/16/2022 6:00 a.m.

SCOPE OF IMPACT: Customers will be without service while switches are moved to a new UPS.

UTOPIA FIber Relocation in Lindon 9/16/2022 12:01am-06:00am, scheduled 2 years ago

DESCRIPTION: OSP-LI009-007 LINDON TEMPLE RELOCATION

SCOPE OF IMPACT: Customers will be without service during fiber relocate.

15th September 2022

No incidents reported

14th September 2022

No incidents reported

13th September 2022

Cogent Maintenance 09/13/2022 00:00AM -01:00AM, scheduled 2 years ago

One or more brief interruptions in service while we complete the maintenance activities; the interruptions are expected to last less than 45-60 minutes total.

12th September 2022

No incidents reported

11th September 2022

No incidents reported

10th September 2022

No incidents reported

9th September 2022

No incidents reported

8th September 2022

No incidents reported

7th September 2022

No incidents reported

6th September 2022

No incidents reported

5th September 2022

No incidents reported

4th September 2022

No incidents reported

3rd September 2022

No incidents reported

2nd September 2022

No incidents reported

1st September 2022

Layton Layton Outage

Currently down, no ETA.

Resolved at 12 AM, blown fuse replaced.

31st August 2022

No incidents reported

30th August 2022

No incidents reported