@XMissionStatus on Twitter
Some systems are experiencing issues
Scheduled Maintenance
OR021 switch retirement 10/15/2025 residential customers - Orem

DESCRIPTION: UTOPIA Maintenance OR021 switch retirement 10/15/2025 residential customers CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/15/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/15/2025 05:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 22

MD008 switch retirement 10/15/2025 residential customers - Midvale

DESCRIPTION: UTOPIA Maintenance MD008 switch retirement 10/15/2025 residential customers CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/15/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/15/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 20

XMission Phone Network Maintenance

XMission’s SIP Trunk provider has scheduled software upgrades to ensure optimal quality and connectivity.

Start Time: Wednesday, October 15, 11:00:00 PM (CDT) ( Thursday, October 16, 4:00:00 AM (GMT) ) Stop Time: Thursday, October 16, 4:00:00 AM (CDT) ( Thursday, October 16, 9:00:00 AM (GMT) )

This upgrade should not affect our office phone lines. However, if you are unable to contact support during the maintenance window via phone, please contact us via Live Support or email.

UTOPIA OR009 switch retirement for business customers 10/17/2025

DESCRIPTION: UTOPIA Maintenance OR009 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

BUSINESS/ENTERPRISE SITES (4): 220509 - XMission 226103 - XMission 229430 - XMission 348767 - XMission

UTOPIA OR021 switch retirement for business customers 10/17/2025

DESCRIPTION: UTOPIA Maintenance OR021 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

UTOPIA Maintenance in Orem 10/17/26

DESCRIPTION: UTOPIA Maintenance OR009 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

WP002 switch retirement for residential customers - West Point

DESCRIPTION: UTOPIA Maintenance WP002 switch retirement for residential customers
CATEGORY: Network Hardware Device/Replacement
MAINTENANCE START TIME: 10/20/2025 08:00 AM MDT
MAINTENANCE STOP TIME: 10/23/2025 04:00 PM MDT
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 109

OR009 switch retirement for residential customers 10/21/2025 - Orem

DESCRIPTION: UTOPIA Maintenance OR009 switch retirement for residential customers 10/21/2025
CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/21/2025 08:00 AM MDT
MAINTENANCE STOP TIME: 10/21/2025 05:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0
RESIDENTIAL CUSTOMERS: 73

WV003 switch retirement for residential 10/22/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV003 switch retirement for residential 10/22/2025 CATEGORY: Network Hardware Device/Replacement
--MAINTENANCE START TIME: 10/22/2025 08:00 AM MDT
--MAINTENANCE STOP TIME: 10/22/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 4

WV003 switch retirement for residential 10/22/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV003 switch retirement for residential 10/22/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/22/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/22/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 4

Maintenance MNT-PG003-001 DALTON DR AERIAL RELOCATE - Pleasant Grove

DESCRIPTION: UTOPIA Maintenance Maintenance MNT-PG003-001 DALTON DR AERIAL RELOCATE
CATEGORY: Fiber Relocation/Aerial/StrandChangeout

MAINTENANCE START TIME: 10/23/2025 10:00 PM MDT
MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 13

WV003 switch retirement for business 10/24/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV003 switch retirement for business 10/24/2025
CATEGORY: Network Hardware Device/Replacement

-- MAINTENANCE START TIME: 10/24/2025 12:01 AM MDT
-- MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 10

WV003 switch retirement for business 10/24/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV003 switch retirement for business 10/24/2025
CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/24/2025 12:01 AM MDT
MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 10 RESIDENTIAL CUSTOMERS: 0

LA003 switch retirement for business customers 10/24/2025 - Layton

DESCRIPTION: UTOPIA Maintenance LA003 switch retirement for business customers 10/24/2025 CATEGORY: Network Hardware Device/Replacement
MAINTENANCE START TIME: 10/24/2025 12:01 AM MDT
MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 0

LA023 switch retirement for business customers 10/24/2025 - Layton

DESCRIPTION: UTOPIA Maintenance LA023 switch retirement for business customers 10/24/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/24/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 0

WV042 switch retirement for residential customers 10/24/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV042 switch retirement for residential customers 10/24/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/24/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/24/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 202

WP002 switch retirement for business customers 10/24/2025 - West Point

DESCRIPTION: UTOPIA Maintenance WP002 switch retirement for business customers 10/24/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/24/2025 12:00 AM MDT MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 0

WV024 switch retirement 10/31/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV024 switch retirement 10/31/2025
CATEGORY: Network Hardware Device/Replacement
MAINTENANCE START TIME: 10/31/2025 12:01 AM MDT
MAINTENANCE STOP TIME: 10/31/2025 06:00 AM MDT
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
BUSINESS/ENTERPRISE CUSTOMERS: 1
RESIDENTIAL CUSTOMERS: 26

Incidents

30th September 2022

UTOPIA Maintenance in West Valley 9/30 12AM-6AM, scheduled 3 years ago

DESCRIPTION: WV036 power upgrade

MAINTENANCE START TIME: 9/30/2022 12:01 am

MAINTENANCE STOP TIME: 9/30/2022 6:00 am

SCOPE OF IMPACT: All customers will have a brief disruption in service while maintenance is performed.

29th September 2022

Murray UTOPIA fiber maintenance, Murray001, Sandy001

A small handful of XMission customers in Murray and Sandy will be without UTOPIA service during fiber maintenance in the area tonight, Midnight to 6AM

28th September 2022

No incidents reported

27th September 2022

No incidents reported

26th September 2022

No incidents reported

25th September 2022

No incidents reported

24th September 2022

No incidents reported

23rd September 2022

No incidents reported

22nd September 2022

No incidents reported

21st September 2022

No incidents reported

20th September 2022

No incidents reported

19th September 2022

Morgan Morgan Outage

Mr001 Outage, field techs in transit

resolved

18th September 2022

No incidents reported

17th September 2022

No incidents reported

16th September 2022

UTOPIA Maintenance in Layton 09/16/2022 12:00am-06:00am, scheduled 3 years ago

DESCRIPTION: UPS upgrade

MAINTENANCE START TIME: 09/16/2022 12:00 a.m.

MAINTENANCE STOP TIME: 09/16/2022 6:00 a.m.

SCOPE OF IMPACT: Customers will be without service while switches are moved to a new UPS.

UTOPIA FIber Relocation in Lindon 9/16/2022 12:01am-06:00am, scheduled 3 years ago

DESCRIPTION: OSP-LI009-007 LINDON TEMPLE RELOCATION

SCOPE OF IMPACT: Customers will be without service during fiber relocate.

15th September 2022

No incidents reported

14th September 2022

No incidents reported

13th September 2022

Cogent Maintenance 09/13/2022 00:00AM -01:00AM, scheduled 3 years ago

One or more brief interruptions in service while we complete the maintenance activities; the interruptions are expected to last less than 45-60 minutes total.

12th September 2022

No incidents reported

11th September 2022

No incidents reported

10th September 2022

No incidents reported

9th September 2022

No incidents reported

8th September 2022

No incidents reported

7th September 2022

No incidents reported

6th September 2022

No incidents reported

5th September 2022

No incidents reported

4th September 2022

No incidents reported

3rd September 2022

No incidents reported

2nd September 2022

No incidents reported

1st September 2022

Layton Layton Outage

Currently down, no ETA.

Resolved at 12 AM, blown fuse replaced.

31st August 2022

No incidents reported