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Scheduled Maintenance
WP002 switch retirement for residential customers - West Point

DESCRIPTION: UTOPIA Maintenance WP002 switch retirement for residential customers
CATEGORY: Network Hardware Device/Replacement
MAINTENANCE START TIME: 10/20/2025 08:00 AM MDT
MAINTENANCE STOP TIME: 10/23/2025 04:00 PM MDT
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 109

OR009 switch retirement for residential customers 10/21/2025 - Orem

DESCRIPTION: UTOPIA Maintenance OR009 switch retirement for residential customers 10/21/2025
CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/21/2025 08:00 AM MDT
MAINTENANCE STOP TIME: 10/21/2025 05:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0
RESIDENTIAL CUSTOMERS: 73

WV003 switch retirement for residential 10/22/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV003 switch retirement for residential 10/22/2025 CATEGORY: Network Hardware Device/Replacement
--MAINTENANCE START TIME: 10/22/2025 08:00 AM MDT
--MAINTENANCE STOP TIME: 10/22/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 4

WV003 switch retirement for residential 10/22/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV003 switch retirement for residential 10/22/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/22/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/22/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 4

WV007 switch retirement for residential 10/22/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV007 switch retirement for residential 10/22/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/22/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/22/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 113

WV011 switch retirement residential 10/23/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV011 switch retirement residential 10/23/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/23/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/23/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

Maintenance MNT-PG003-001 DALTON DR AERIAL RELOCATE - Pleasant Grove

DESCRIPTION: UTOPIA Maintenance Maintenance MNT-PG003-001 DALTON DR AERIAL RELOCATE
CATEGORY: Fiber Relocation/Aerial/StrandChangeout

MAINTENANCE START TIME: 10/23/2025 10:00 PM MDT
MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 13

WV003 switch retirement for business 10/24/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV003 switch retirement for business 10/24/2025
CATEGORY: Network Hardware Device/Replacement

-- MAINTENANCE START TIME: 10/24/2025 12:01 AM MDT
-- MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 10

WV003 switch retirement for business 10/24/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV003 switch retirement for business 10/24/2025
CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/24/2025 12:01 AM MDT
MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 10 RESIDENTIAL CUSTOMERS: 0

LA003 switch retirement for business customers 10/24/2025 - Layton

DESCRIPTION: UTOPIA Maintenance LA003 switch retirement for business customers 10/24/2025 CATEGORY: Network Hardware Device/Replacement
MAINTENANCE START TIME: 10/24/2025 12:01 AM MDT
MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 0

LA023 switch retirement for business customers 10/24/2025 - Layton

DESCRIPTION: UTOPIA Maintenance LA023 switch retirement for business customers 10/24/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/24/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 0

WV042 switch retirement for residential customers 10/24/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV042 switch retirement for residential customers 10/24/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/24/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/24/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 202

WP002 switch retirement for business customers 10/24/2025 - West Point

DESCRIPTION: UTOPIA Maintenance WP002 switch retirement for business customers 10/24/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/24/2025 12:00 AM MDT MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 0

WV011 switch retirement for business customers 10/27/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV011 switch retirement for business customers 10/27/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/27/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/27/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 22

OSP-WV024-005 forced fiber relocate 10/29/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance OSP-WV024-005 forced fiber relocate 10/29/2025 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 10/29/2025 10:00 PM MDT
MAINTENANCE STOP TIME: 10/30/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. RESIDENTIAL CUSTOMERS: 5

MD010 switch retirement for residential customers 10/30/2025 - Midvale

DESCRIPTION: UTOPIA Maintenance MD010 switch retirement for residential customers 10/30/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/30/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/30/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. RESIDENTIAL CUSTOMERS: 39

WV024 switch retirement 10/31/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV024 switch retirement 10/31/2025
CATEGORY: Network Hardware Device/Replacement
MAINTENANCE START TIME: 10/31/2025 12:01 AM MDT
MAINTENANCE STOP TIME: 10/31/2025 06:00 AM MDT
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
BUSINESS/ENTERPRISE CUSTOMERS: 1
RESIDENTIAL CUSTOMERS: 26

WV002 switch retirement 10/31/2025 - West Valley

TICKET NUMBER: 22431

DESCRIPTION: UTOPIA Maintenance WV002 switch retirement 10/31/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/31/2025 12:00 AM MDT MAINTENANCE STOP TIME: 10/31/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3

MD010 switch retirement for business customers 10/31/2025 -Midvale

DESCRIPTION: UTOPIA Maintenance MD010 switch retirement for business customers 10/31/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/31/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/31/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1

Incidents

30th September 2022

UTOPIA Maintenance in West Valley 9/30 12AM-6AM, scheduled 3 years ago

DESCRIPTION: WV036 power upgrade

MAINTENANCE START TIME: 9/30/2022 12:01 am

MAINTENANCE STOP TIME: 9/30/2022 6:00 am

SCOPE OF IMPACT: All customers will have a brief disruption in service while maintenance is performed.

17th September 2022

No incidents reported

16th September 2022

UTOPIA Maintenance in Layton 09/16/2022 12:00am-06:00am, scheduled 3 years ago

DESCRIPTION: UPS upgrade

MAINTENANCE START TIME: 09/16/2022 12:00 a.m.

MAINTENANCE STOP TIME: 09/16/2022 6:00 a.m.

SCOPE OF IMPACT: Customers will be without service while switches are moved to a new UPS.

UTOPIA FIber Relocation in Lindon 9/16/2022 12:01am-06:00am, scheduled 3 years ago

DESCRIPTION: OSP-LI009-007 LINDON TEMPLE RELOCATION

SCOPE OF IMPACT: Customers will be without service during fiber relocate.

15th September 2022

No incidents reported

14th September 2022

No incidents reported

13th September 2022

Cogent Maintenance 09/13/2022 00:00AM -01:00AM, scheduled 3 years ago

One or more brief interruptions in service while we complete the maintenance activities; the interruptions are expected to last less than 45-60 minutes total.

12th September 2022

No incidents reported

11th September 2022

No incidents reported

10th September 2022

No incidents reported

9th September 2022

UTOPIA Maintenance in Layton 9/9/2022 12:01AM - 05:00 AM, scheduled 3 years ago

DESCRIPTION: LA026 power maintenance

MAINTENANCE START TIME: 9/9/2022 12:01 am

MAINTENANCE STOP TIME: 9/9/2022 6:00 am

SCOPE OF IMPACT: All customers will not have service for 10-15 minutes while maintenance is performed.

UTOPIA Maintenance in Woodland HIlls 9/9/2022, scheduled 3 years ago

DESCRIPTION: Adding redundancy to WH001

MAINTENANCE START TIME: 9/9/2022 12:01 am

MAINTENANCE STOP TIME: 9/9/2022 5:00 am

SCOPE OF IMPACT: All customers in WH001 will go down for 10-15 minutes while the maintenance takes place.

8th September 2022

No incidents reported

7th September 2022

No incidents reported

6th September 2022

No incidents reported

5th September 2022

No incidents reported

4th September 2022

No incidents reported

3rd September 2022

No incidents reported

2nd September 2022

No incidents reported

1st September 2022

Layton Layton Outage

Currently down, no ETA.

Resolved at 12 AM, blown fuse replaced.

31st August 2022

No incidents reported

30th August 2022

No incidents reported

29th August 2022

No incidents reported

28th August 2022

No incidents reported

27th August 2022

No incidents reported

26th August 2022

No incidents reported

25th August 2022

No incidents reported

24th August 2022

No incidents reported

23rd August 2022

No incidents reported

22nd August 2022

No incidents reported

21st August 2022

No incidents reported

20th August 2022

No incidents reported

19th August 2022

No incidents reported