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Scheduled Maintenance
UTOPIA Maintenance in Murray 5/16/25

TICKET SUBJECT: MU011 topology change 5/16/2025 TICKET NUMBER: 19158

DESCRIPTION: UTOPIA Maintenance MU011 topology change 5/16/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 13

UTOPIA Maintenance in West Valley City 5/16/25

DESCRIPTION: UTOPIA Maintenance WV018 Power Maintenance 5/16/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 30

UTOPIA Maintenance in Midvale 5/16/25

DESCRIPTION: UTOPIA Maintenance MD007 Topology change 5/16/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 29

Bountiful Fiber Maintenance 5/16/25

DESCRIPTION: UTOPIA Maintenance BF004 Power maintenance 05/16/2025 CATEGORY: Power Other

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 24

UTOPIA Maintenance in Payson 5/20/25

DESCRIPTION: UTOPIA Maintenance PA011 topology change 5/20/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/20/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/20/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 83

UTOPIA Maintenance - Topology Change for Payson

TICKET SUBJECT: PA011 topology change 5/20/2025 TICKET NUMBER: 19296

DESCRIPTION: UTOPIA Maintenance PA011 topology change 5/20/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/20/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/20/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 83

UTOPIA Maintenance in Brigham City 5/21/25

DESCRIPTION: UTOPIA Maintenance BR003-ADS-5001 Retirement 5/21/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 05/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

UPDATES: 05/07/2025 03:11 PM MDT - Residential customers will be moved during business hours and the business customer will be moved at midnight.

Incidents

16th September 2022

UTOPIA Maintenance in Layton 09/16/2022 12:00am-06:00am, scheduled 2 years ago

DESCRIPTION: UPS upgrade

MAINTENANCE START TIME: 09/16/2022 12:00 a.m.

MAINTENANCE STOP TIME: 09/16/2022 6:00 a.m.

SCOPE OF IMPACT: Customers will be without service while switches are moved to a new UPS.

UTOPIA FIber Relocation in Lindon 9/16/2022 12:01am-06:00am, scheduled 2 years ago

DESCRIPTION: OSP-LI009-007 LINDON TEMPLE RELOCATION

SCOPE OF IMPACT: Customers will be without service during fiber relocate.

13th September 2022

Cogent Maintenance 09/13/2022 00:00AM -01:00AM, scheduled 2 years ago

One or more brief interruptions in service while we complete the maintenance activities; the interruptions are expected to last less than 45-60 minutes total.

11th September 2022

No incidents reported

10th September 2022

No incidents reported

9th September 2022

UTOPIA Maintenance in Layton 9/9/2022 12:01AM - 05:00 AM, scheduled 2 years ago

DESCRIPTION: LA026 power maintenance

MAINTENANCE START TIME: 9/9/2022 12:01 am

MAINTENANCE STOP TIME: 9/9/2022 6:00 am

SCOPE OF IMPACT: All customers will not have service for 10-15 minutes while maintenance is performed.

UTOPIA Maintenance in Woodland HIlls 9/9/2022, scheduled 2 years ago

DESCRIPTION: Adding redundancy to WH001

MAINTENANCE START TIME: 9/9/2022 12:01 am

MAINTENANCE STOP TIME: 9/9/2022 5:00 am

SCOPE OF IMPACT: All customers in WH001 will go down for 10-15 minutes while the maintenance takes place.

8th September 2022

No incidents reported

7th September 2022

No incidents reported

6th September 2022

No incidents reported

5th September 2022

No incidents reported

4th September 2022

No incidents reported

3rd September 2022

No incidents reported

2nd September 2022

No incidents reported

1st September 2022

Layton Layton Outage

Currently down, no ETA.

Resolved at 12 AM, blown fuse replaced.

31st August 2022

No incidents reported

30th August 2022

No incidents reported

29th August 2022

No incidents reported

28th August 2022

No incidents reported

27th August 2022

No incidents reported

26th August 2022

No incidents reported

25th August 2022

No incidents reported

24th August 2022

No incidents reported

23rd August 2022

No incidents reported

22nd August 2022

No incidents reported

21st August 2022

No incidents reported

20th August 2022

No incidents reported

19th August 2022

No incidents reported

18th August 2022

No incidents reported

17th August 2022

No incidents reported

16th August 2022

No incidents reported

15th August 2022

Partial UTOPIA Outage in Payson

DESCRIPTION: UTOPIA has been alerted to an outage in the PA004 footprint(s) in Payson, UT. Field Services are in transit to the site. There are 300 residential customers affected. START TIME: 6 PM SCOPE OF IMPACT: All customers affected will be without service.

RESOLVED: The outage has been resolved. All services have been restored. Outage was due to a power supply failure. RESOLUTION TIME: 7:15 p.m.

14th August 2022

UTOPIA General UTOPIA Outage for Pleasant Grove

UTOPIA Network Outage Notification for 08/14/2022 - Footprint(s) PG001, PG005 DESCRIPTION: UTOPIA has been alerted to an outage in the PG001, PG005 footprint(s) in Pleasant Grove, UT. Engineering has identified hardware failure. There are about 35 residential XMission customers affected.

EDIT: UTOPIA Network Outage Resolution - 08/14/2022 - Footprint(s) PG001, PG005 in Pleasant Grove, UT. RESOLVED: The outage has been resolved. All services have been restored. UTOPIA replaced failed hardware. RESOLUTION TIME: 10:52am

13th August 2022

No incidents reported