@XMissionStatus on Bluesky
All systems are operational
Scheduled Maintenance
LA011 switch retirement for residential customers 2/9 and 2/10 8am-4pm

DESCRIPTION: UTOPIA Maintenance LA011 switch retirement for residential customers 2/9 and 2/10 8am-4pm CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/09/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/10/2026 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 173

LA016 switch retirement for residential customers 2/11 - 2/12/2026 8AM - 5PM

DESCRIPTION: UTOPIA Maintenance LA016 switch retirement for residential customers 2/11 - 2/12/2026 8AM - 5PM CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/11/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/12/2026 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 163

LA011 switch retirement for business customers 2/13/2026

DESCRIPTION: UTOPIA Maintenance LA011 switch retirement for business customers 2/13/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/13/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/13/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 0

LA016 switch retirement for business customers 2/13/2026 12:00-6:00am

TICKET SUBJECT: LA016 switch retirement for business customers 2/13/2026 TICKET NUMBER: 24579

DESCRIPTION: UTOPIA Maintenance LA016 switch retirement for business customers 2/13/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/13/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/13/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 0

BUSINESS/ENTERPRISE SITES (1): 386407 - XMission

MU004 UPS replacement 2/20/2026 12am-6am

TICKET SUBJECT: MU004 UPS replacement 2/20/2026 12am-6am TICKET NUMBER: 24484

DESCRIPTION: UTOPIA Maintenance MU004 UPS replacement 2/20/2026 12am-6am CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

LA001 switch retirement for business customers 2/20/2026

TICKET SUBJECT: LA001 switch retirement for business customers 2/20/2026 TICKET NUMBER: 24487

DESCRIPTION: UTOPIA Maintenance LA001 switch retirement for business customers 2/20/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

LA009 switch replacement for business customers 2/20/2026

TICKET SUBJECT: LA009 switch replacement for business customers 2/20/2026 TICKET NUMBER: 24488

DESCRIPTION: UTOPIA Maintenance LA009 switch replacement for business customers 2/20/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

LA006 power maintenance/testing 2/20/2026

All customers affected will experience a brief outage while maintenance is being performed. MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

LA006 power maintenance/testing 2/20/2026

DESCRIPTION: UTOPIA Maintenance LA006 power maintenance/testing 2/20/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 261

MU023 UPS replacement 2/20/2026 12am-6am

TICKET SUBJECT: MU023 UPS replacement 2/20/2026 12am-6am TICKET NUMBER: 24485

DESCRIPTION: UTOPIA Maintenance MU023 UPS replacement 2/20/2026 12am-6am CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

WV001 switch retirement for residential customers 2/24-26 8AM-4PM

DESCRIPTION: UTOPIA Maintenance WV001 switch retirement for residential customers 2/24-26 8AM-4PM CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/24/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/26/2026 04:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 9 RESIDENTIAL CUSTOMERS: 288

WV001 switch retirement for business customers 2/27/2026

DESCRIPTION: UTOPIA Maintenance WV001 switch retirement for business customers 2/27/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/27/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/27/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 6

Incidents

27th March 2022

No incidents reported

26th March 2022

No incidents reported

25th March 2022

No incidents reported

24th March 2022

No incidents reported

23rd March 2022

No incidents reported

22nd March 2022

No incidents reported

21st March 2022

Zimbra Hosted Email Zimbra Mail Server

One of our Zimbra mailbox servers is currently unresponsive. Admins are on site and investigating. No ETA”

20th March 2022

Midvale UTOPIA - Midvale/Murray fiber cut affecting ~20 customers - ETR 12pm

UTOPIA reporting a physical fiber cut resulting in loss of connection for around 20 XMission customers on UTOPIA in Midvale and Murray - ETR 12pm

19th March 2022

UTOPIA Maintenance in Brigham City 3-19-22 12:00 AM, scheduled 3 years ago

DESCRIPTION: To increase reliability for our infrastructure in Brigham City we will be performing a power maintenance.

MAINTENANCE START TIME: 3/19/2022 12:01am

MAINTENANCE STOP TIME: 3/19/2022 6:00 am

SCOPE OF IMPACT: All customers will go down while the switches are moved to a new power source. Downtime is estimated to be 15 to 20 minutes.

18th March 2022

No incidents reported

17th March 2022

No incidents reported

16th March 2022

No incidents reported

15th March 2022

No incidents reported

14th March 2022

No incidents reported

13th March 2022

No incidents reported

12th March 2022

Centerville FIXED - UTOPIA Centerville partial outage

UTOPIA is reporting the outage affecting ~600 customers in Centerville as resolved

Centerville UTOPIA - Centerville partial outage - investigating

UPDATE: issue resolved, connections restored - UTOPIA reporting ~600 customers affected by partial outage in Centerville, no current ETA

Murray Resolution: UTOPIA reporting partial outage in/near Morgan, UT due to card failure after local power outage

Murray UTOPIA footprint is now fully operational

11th March 2022

Morgan UTOPIA reporting partial outage in/near Morgan, UT due to card failure after local power outage

UTOPIAs engineers and dispatch have been notified and will replace card on-site if needed, current ETR ~3-4 hours

10th March 2022

No incidents reported

9th March 2022

No incidents reported

8th March 2022

No incidents reported

7th March 2022

Midvale Fiber Cut in Midvale - UTOPIA outage

Outage in MD001 in Midvale, UT.

This outage is due to a fiber cut. Field Services are working on resolving the issue.

ETR: Not yet available

6th March 2022

No incidents reported

5th March 2022

No incidents reported

4th March 2022

No incidents reported

3rd March 2022

No incidents reported

2nd March 2022

No incidents reported

1st March 2022

XMission.com Email XMission.com email partial outage

One of our mailbox servers is currently unresponsive. Admins are working to bring it back online.

28th February 2022

No incidents reported

27th February 2022

No incidents reported

26th February 2022

No incidents reported