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Scheduled Maintenance
UTOPIA Maintenance in Midvale 3.29.24

DESCRIPTION: UTOPIA maintenance MD005 power upgrade

MAINTENANCE START TIME: 3/29/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/29/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Tremonton 3.29.24

DESCRIPTION: UTOPIA maintenance TR001 power maintenance

MAINTENANCE START TIME: 3/29/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/29/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Murray 4.2.24

DESCRIPTION: UTOPIA emergency maintenance retirement of core router in MU001.

MAINTENANCE START TIME: 4/2/2024 12:01 AM MST

MAINTENANCE STOP TIME: 4/2/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience an outage while maintenance is being performed.

UTOPIA Maintenance in West Valley City 4/5/24

DESCRIPTION: UTOPIA maintenance WV021 power upgrade/testing

MAINTENANCE START TIME: 4/5/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/5/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Murray. 4/5/24

DESCRIPTION: UTOPIA maintenance MU015 decommission EOL switches.

MAINTENANCE START TIME: 4/5/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/5/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Layton. 4/5/24

DESCRIPTION: UTOPIA maintenance LA014 power maintenance

MAINTENANCE START TIME: 4/5/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/5/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Incidents

10th July 2021

No incidents reported

9th July 2021

UTOPIA Emergency Maintenance Notification in Orem 7/9 12:00 AM MDT, scheduled 2 years ago

UTOPIA is planning an emergency maintenance window for Friday July 9, 2021. UTOPIA will be retiring a switch in Orem, UT (OR024) that is having a power supply issue. Affected customers will lose all services for approximately 5 minutes while they are migrated to a new switch.

Brigham City UTOPIA Outage in Brigham City

DESCRIPTION: UTOPIA has been alerted to an outage in the BR002 footprint(s) in Brigham City, UT. Engineering has been notified. Field Services has also been notified and is in transit to the site. 446 customers are affected including 18 business customers. Updates will be sent as we know more information.

13:45 RESOLVED: The outage has been resolved for BR002. All services have been restored.

RFO/problem/solution : Overloaded breaker tripped

Brigham City UTOPIA Outage Notification for Brigham City

UTOPIA has been alerted to an outage in the BR002 footprint(s) in Brigham City, UT. Engineering has been notified. Field Services has also been notified and is in transit to the site. 105 customers are affected including 7 business customers. Updates will be sent as we know more information.

10:05 AM The cause of the outage was determined to be a bad power cable that caused a breaker to trip. Field services is actively working to restore service ASAP. Until the full extent of the damage is discovered, we will not have an ETR.

10:36 AM All services have been restored.

8th July 2021

No incidents reported

7th July 2021

No incidents reported

6th July 2021

No incidents reported

5th July 2021

Zimbra Hosted Email Zimbra Hosted Email Partial Outage

UPDATE 12:45PM MST -- Service restored: Zimbra file system issue affecting 5% mailboxes returned to service but will require on-going emergency maintenance through the day. Anticipate a number of minor impact events.


Zimbra hosted email infrastructure experiencing file system issue impacting about 5% of mailboxes. Mail administrators on task. Intermittent issues until fully resolved.

4th July 2021

Zimbra Hosted Email Zimbra emergency maintenance

UPDATE The issues with affected mailbox servers have been resolved. Zimbra services now operating back at 100%

Two Zimbra servers experiencing issues impacting about 10% of our hosted mail clients. Mail administrators working to resolve. There will be intermittent issues for those mailbox holders until fully resolved

3rd July 2021

No incidents reported

2nd July 2021

No incidents reported

1st July 2021

Lindon UTOPIA Outage Notification for 7/1 - Footprint LI001

Engineering has been notified. Field Services has also been notified and is in transit to the site. About 45 customers are affected. Updates will be sent as we know more information. UPDATE: This outage is due to power problems. Service is restored. FSG is continuing to monitor to see if further action is required.

30th June 2021

No incidents reported

29th June 2021

No incidents reported

28th June 2021

No incidents reported

27th June 2021

West Valley City UTOPIA West Valley City Partial Outage - RESOLVED

Limited outage affecting West Valley City - RESOLVED

26th June 2021

West Valley City UTOPIA West Valley City Partial Outage

A faulty switch in West Valley City is causing disconnectivity for some business and residential customers in the area. Field technicians have been dispatched by UTOPIA to address the issue.

25th June 2021

UTOPIA Maintenance in Orem, scheduled 2 years ago

UTOPIA is planning an emergency maintenance window for Friday June 25, 2021. UTOPIA will be rebooting a switch in the hut OR008 in Orem, UT.

50 total customers are affected and will lose all service for approximately 10 minutes while the switch reboots.

24th June 2021

No incidents reported

23rd June 2021

No incidents reported

22nd June 2021

No incidents reported

21st June 2021

No incidents reported

20th June 2021

No incidents reported

19th June 2021

No incidents reported

18th June 2021

UTOPIA Maintenance in Orem June 18, scheduled 2 years ago

Due to a forced Rocky Mtn. Power pole relocation. UTOPIA will be relocating fiber at 1103 S Carterville Rd. Orem UT.

SCOPE OF IMPACT: (9 residential customers)

Customer affected can expect to be down for 2 – 3 hours during this maintenance.

17th June 2021

No incidents reported

16th June 2021

No incidents reported

15th June 2021

UTOPIA Emergency Maintenance

Issues with a core switch has resulted in partial outages in the Clearfield, Layton, and West Point cities. Field technicians are onsite and investigating at the moment.

RESOLVED: Services have been restored. Please restart your router if you are still experiencing issues.

14th June 2021

Orem Utopia Emergency Maintenance in Orem

Orem there are two slots down on an Access Distribution Switch. 46 customers impacted (total not just XMission) tech en route. We suspect 20-30min ETA at this time.

RESOLVED: Service is restored. The cabinet lost power and the switches overheated from the lack of AC.

13th June 2021

No incidents reported

12th June 2021

UTOPIA Maintenance in Orem June 18, scheduled 2 years ago

Due to a forced Rocky Mtn. Power pole relocation. UTOPIA will be relocating fiber at 1103 S Carterville Rd. Orem UT.

SCOPE OF IMPACT: (9 residential customers)

Customer affected can expect to be down for 2 – 3 hours during this maintenance.

11th June 2021

No incidents reported