DESCRIPTION: UTOPIA has been alerted to an outage in the BR002 footprint(s) in Brigham City, UT. Engineering has been notified. Field Services has also been notified and is in transit to the site. 446 customers are affected including 18 business customers. Updates will be sent as we know more information.
RESOLVED: The outage has been resolved for BR002.
All services have been restored.
RFO/problem/solution : Overloaded breaker tripped
Brigham CityUTOPIA Outage Notification for Brigham City
UTOPIA has been alerted to an outage in the BR002 footprint(s) in Brigham City, UT. Engineering has been notified. Field Services has also been notified and is in transit to the site. 105 customers are affected including 7 business customers. Updates will be sent as we know more information.
The cause of the outage was determined to be a bad power cable that caused a breaker to trip. Field services is actively working to restore service ASAP. Until the full extent of the damage is discovered, we will not have an ETR.
UPDATE 12:45PM MST -- Service restored: Zimbra file system issue affecting 5% mailboxes returned to service but will require on-going emergency maintenance through the day. Anticipate a number of minor impact events.
Zimbra hosted email infrastructure experiencing file system issue impacting about 5% of mailboxes. Mail administrators on task. Intermittent issues until fully resolved.
4th July 2021
Zimbra Hosted EmailZimbra emergency maintenance
UPDATE The issues with affected mailbox servers have been resolved. Zimbra services now operating back at 100%
Two Zimbra servers experiencing issues impacting about 10% of our hosted mail clients. Mail administrators working to resolve. There will be intermittent issues for those mailbox holders until fully resolved