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Scheduled Maintenance
UTOPIA OR009 switch retirement for business customers 10/17/2025

DESCRIPTION: UTOPIA Maintenance OR009 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

BUSINESS/ENTERPRISE SITES (4): 220509 - XMission 226103 - XMission 229430 - XMission 348767 - XMission

UTOPIA OR021 switch retirement for business customers 10/17/2025

DESCRIPTION: UTOPIA Maintenance OR021 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

UTOPIA Maintenance in Orem 10/17/26

DESCRIPTION: UTOPIA Maintenance OR009 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

WP002 switch retirement for residential customers - West Point

DESCRIPTION: UTOPIA Maintenance WP002 switch retirement for residential customers
CATEGORY: Network Hardware Device/Replacement
MAINTENANCE START TIME: 10/20/2025 08:00 AM MDT
MAINTENANCE STOP TIME: 10/23/2025 04:00 PM MDT
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 109

OR009 switch retirement for residential customers 10/21/2025 - Orem

DESCRIPTION: UTOPIA Maintenance OR009 switch retirement for residential customers 10/21/2025
CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/21/2025 08:00 AM MDT
MAINTENANCE STOP TIME: 10/21/2025 05:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0
RESIDENTIAL CUSTOMERS: 73

WV003 switch retirement for residential 10/22/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV003 switch retirement for residential 10/22/2025 CATEGORY: Network Hardware Device/Replacement
--MAINTENANCE START TIME: 10/22/2025 08:00 AM MDT
--MAINTENANCE STOP TIME: 10/22/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 4

WV003 switch retirement for residential 10/22/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV003 switch retirement for residential 10/22/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/22/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/22/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 4

WV011 switch retirement residential 10/23/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV011 switch retirement residential 10/23/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/23/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/23/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

Maintenance MNT-PG003-001 DALTON DR AERIAL RELOCATE - Pleasant Grove

DESCRIPTION: UTOPIA Maintenance Maintenance MNT-PG003-001 DALTON DR AERIAL RELOCATE
CATEGORY: Fiber Relocation/Aerial/StrandChangeout

MAINTENANCE START TIME: 10/23/2025 10:00 PM MDT
MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 13

WV003 switch retirement for business 10/24/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV003 switch retirement for business 10/24/2025
CATEGORY: Network Hardware Device/Replacement

-- MAINTENANCE START TIME: 10/24/2025 12:01 AM MDT
-- MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 10

WV003 switch retirement for business 10/24/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV003 switch retirement for business 10/24/2025
CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/24/2025 12:01 AM MDT
MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 10 RESIDENTIAL CUSTOMERS: 0

LA003 switch retirement for business customers 10/24/2025 - Layton

DESCRIPTION: UTOPIA Maintenance LA003 switch retirement for business customers 10/24/2025 CATEGORY: Network Hardware Device/Replacement
MAINTENANCE START TIME: 10/24/2025 12:01 AM MDT
MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 0

LA023 switch retirement for business customers 10/24/2025 - Layton

DESCRIPTION: UTOPIA Maintenance LA023 switch retirement for business customers 10/24/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/24/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 0

WV042 switch retirement for residential customers 10/24/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV042 switch retirement for residential customers 10/24/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/24/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/24/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 202

WP002 switch retirement for business customers 10/24/2025 - West Point

DESCRIPTION: UTOPIA Maintenance WP002 switch retirement for business customers 10/24/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/24/2025 12:00 AM MDT MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 0

WV011 switch retirement for business customers 10/27/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV011 switch retirement for business customers 10/27/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/27/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/27/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 22

MD010 switch retirement for residential customers 10/30/2025 - Midvale

DESCRIPTION: UTOPIA Maintenance MD010 switch retirement for residential customers 10/30/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/30/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/30/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. RESIDENTIAL CUSTOMERS: 39

WV024 switch retirement 10/31/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV024 switch retirement 10/31/2025
CATEGORY: Network Hardware Device/Replacement
MAINTENANCE START TIME: 10/31/2025 12:01 AM MDT
MAINTENANCE STOP TIME: 10/31/2025 06:00 AM MDT
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
BUSINESS/ENTERPRISE CUSTOMERS: 1
RESIDENTIAL CUSTOMERS: 26

WV002 switch retirement 10/31/2025 - West Valley

TICKET NUMBER: 22431

DESCRIPTION: UTOPIA Maintenance WV002 switch retirement 10/31/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/31/2025 12:00 AM MDT MAINTENANCE STOP TIME: 10/31/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3

MD010 switch retirement for business customers 10/31/2025 -Midvale

DESCRIPTION: UTOPIA Maintenance MD010 switch retirement for business customers 10/31/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/31/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/31/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1

Incidents

29th May 2021

No incidents reported

28th May 2021

Schedule Maintenance for XMission's UTOPIA router, scheduled 4 years ago

To accommodate customer growth on our network, we will be installing an additional line card in our router serving our UTOPIA fiber customers. This maintenance is expected to have little to no impact to our customer's Internet service.

UTOPIA Maintenance in Orem March 28 12:00 AM - 05:00 AM, scheduled 4 years ago

UTOPIA will be retiring several EOL switches in OR019, OR025 and OR007 footprints in Orem UT. A few affected customers will experience a 10-15 minute outage while they are moved to a different switch.

27th May 2021

No incidents reported

26th May 2021

No incidents reported

25th May 2021

Orem UTOPIA Outage in Orem

Some customers identified as down in OR025, details forthcoming.

UPDATE resolved

24th May 2021

West Valley City UTOPIA Outage in West Valley

UTOPIA has been alerted to an outage in the WV038 footprint(s) in West Valley, UT. Engineering has been notified. Field Services has also been notified and is in transit to the site. 17 customers are affected. Updates will be provided as we know more information.

23rd May 2021

No incidents reported

22nd May 2021

No incidents reported

21st May 2021

UTOPIA Maintenance in Orem 5/21 12 AM to 5 AM, scheduled 4 years ago

To accommodate for future growth, UTOPIA will be restacking switches in our OR008 cabinet located Orem UT.

Affected customers can expect to be without services for less than 1 hour during the maintenance window.

UTOPIA Maintenance in Payson, scheduled 4 years ago

Customers can expect to be down for approximately 15 minutes during this maintenance. Window open between 00:00 AM - 05:00 AM

20th May 2021

UTOPIA Maintenance in Murray 5/12 12AM to 5AM, scheduled 4 years ago

To fix card errors, UTOPIA will be replacing a card in core equipment DCS-MU001-R located in Murray UT. Affected customers can expect to be without services for 15 – 20 minutes.

19th May 2021

West Point UTOPIA Outage in West Point

Outage in West Point. Techs in route. No ETA.

UPDATE Outage is due to "major fiber damage" and ETA is now 3:00 AM on 5/20

UPDATE 4:50PM Fiber crews are about 1 hour from having fiber ready to splice. The majority of customers should be up around 7:30PM. New ETR 12:00AM for all work to be completed

18th May 2021

No incidents reported

17th May 2021

No incidents reported

16th May 2021

No incidents reported

15th May 2021

Woodland Hills UTOPIA Fiber Cut in Woodland Hills

A fiber cut on UTOPIA in Woodland Hills is being repaired. Estimated time of return is between 8 and 9 pm tonight.

14th May 2021

UTOPIA Maintenance in Morgan, scheduled 4 years ago

UTOPIA will be doing and emergency power maintenance in our MR001 Hut in Morgan UT. We will be checking the cables connectivity.

UTOPIA Maintenance in MIdvale, scheduled 4 years ago

Switch maintenance in MD003. Customers can expect to be down for approximately 30 minutes during this maintenance. Window 12:00 AM to 05:00 AM

13th May 2021

No incidents reported

12th May 2021

No incidents reported

11th May 2021

No incidents reported

10th May 2021

Morgan Possible outage in Morgan on UTOPIA

Investigating a possible outage in Morgan on UTOPIA.

9th May 2021

No incidents reported

8th May 2021

No incidents reported

7th May 2021

No incidents reported

6th May 2021

No incidents reported

5th May 2021

No incidents reported

4th May 2021

Centerville UTOPIA Power Outage in Centerville

Power outage at a local cabinet, tech on site.

RESOLVED 11:35 PM

3rd May 2021

VoIP VoIP Instability

Some XMission Voice customers are not able to make or receive calls this morning. We are investigating a routing issue for one of the VLANs for our Voice data.

UPDATE: issue resolved 10:10 AM

UTOPIA Outage

XMission and UTOPIA engineers are currently looking into an issue that may be keeping some of our UTOPIA customers DHCP leases from being renewed, resulting in temporary disconnectivity.

2nd May 2021

Murray UTOPIA Murray08 footprint outage - RESOLVED

The outage affecting UTOPIA footprint Murray08 has been resolved as of 01:45 MST

1st May 2021

Murray UTOPIA Murray08 Footprint Outage

UTOPIA is reporting an issue on Murray footprint 08 which is affecting some XMission customers there. Engineers have been dispatched and will relay further information as the issue is addressed.

30th April 2021

No incidents reported