Incidents

TICKET NUMBER: 26401

DESCRIPTION: UTOPIA Maintenance LA017 power maintenance 6/12/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 06/12/2026 12:01 AM MDT MAINTENANCE STOP TIME: 06/12/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 21 RESIDENTIAL CUSTOMERS: 61

TICKET NUMBER: 26402

DESCRIPTION: UTOPIA Maintenance MNT-LA026-001 Major Farms relocate 6/10/2026 night 1 maintenance CATEGORY: Fiber Relocation/Aerial/PoleChangeout

MAINTENANCE START TIME: 06/10/2026 10:00 PM MDT MAINTENANCE STOP TIME: 06/11/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 109

TICKET NUMBER: 26313

DESCRIPTION: UTOPIA Maintenance LA002 Power maintenance CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 06/04/2026 12:01 AM MDT MAINTENANCE STOP TIME: 06/04/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 176

TICKET NUMBER: 26462

DESCRIPTION: UTOPIA Maintenance WV005.13 fiber damage repair 5/29/2026 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 05/29/2026 06:00 PM MDT MAINTENANCE STOP TIME: 05/30/2026 12:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 0

DESCRIPTION: UTOPIA Maintenance EMERGENCY fiber damage repair in TR002 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 05/22/2026 03:00 PM MDT MAINTENANCE STOP TIME: 05/23/2026 06:00 AM MDT

UPDATES: 05/23/2026 03:34 AM MDT - Ticket resolved

TICKET NUMBER: 26298

DESCRIPTION: UTOPIA Maintenance Emergency fiber repair in OR013.8 5/20/2026 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 05/20/2026 08:00 PM MDT MAINTENANCE STOP TIME: 05/21/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 16

UPDATES: 05/21/2026 06:26 AM MDT - Ticket resolved

Outage MU012 and MU008 ADS's down.

DESCRIPTION: UTOPIA Network Outage CATEGORY: Unknown Under Investigation

START TIME: 05/19/2026 04:30 PM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 4 VERIFIED RESIDENTIAL CUSTOMERS: 188

Outage MU012, MU008, MU025 ADS's down.

UPDATES: 05/19/2026 08:04 PM MDT - Ticket resolved 05/19/2026 07:59 PM MDT - Outage resolved. Service has been restored to all affected customers. The switches were likely affected by a power spike in the area. Field services rebooted the switches to restore service. 05/19/2026 07:04 PM MDT - Engineering and field services are still working on the issue. Service has been restored to some customers are MU012 and MU025. No current ETR.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 11 VERIFIED RESIDENTIAL CUSTOMERS: 190

TICKET NUMBER: 26068

DESCRIPTION: UTOPIA Maintenance Emergency Power Maintenance MU025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/18/2026 08:00 AM MDT MAINTENANCE STOP TIME: 05/18/2026 05:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 13 RESIDENTIAL CUSTOMERS: 9

05/19/2026 08:29 AM MDT - Ticket resolved 05/18/2026 01:38 PM MDT - Murray City Power is continuing to work out in the area. Network devices will continue to have issues until the work is complete. No ETR at this time. 05/18/2026 01:35 PM MDT - Murray City Power is continuing to work out in the area.

CATEGORY: Fiber Relocation/Aerial/PoleChangeout

MAINTENANCE START TIME: 05/14/2026 10:00 PM MDT MAINTENANCE STOP TIME: 05/15/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 0

There were some customers are experiencing issues getting a IPV6 address. Problem is resolved.

Starting 05/08 11:59 PM to 05/08 6:00AM, XMission will be performing emergency maintenance on one of our core routers. Following the advice on our networking vendor, we will be upgrading the firmware on this router to correct an issue affecting its firewall. While no downtime to customer Internet service is expected, customers may expect occasional, sub-second delays in accessing other XMission services during this time window, such as: DNS, email, web hosting, VoIP, and cloud hosting.

TICKET NUMBER: 26006

DESCRIPTION: UTOPIA Network Outage CATEGORY: Power Other

START TIME: 05/07/2026 12:16 PM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 5 VERIFIED RESIDENTIAL CUSTOMERS: 134

CATEGORY: Fiber Damage/CableCut

Fibercut that may be related to#25789 - MNT-MD001-003. Lost connection about 40 minutes after relocate start. Previous vandalism reported at site. Tech enroute.

START TIME: 05/06/2026 10:40 PM MDT END TIME: 05/07/2026 01:15 AM MDT

SCOPE OF IMPACT: Customers affected may be without service. UPDATES: 05/07/2026 02:18 AM MDT - Ticket resolved 05/07/2026 02:18 AM MDT - Fiber cut was confirmed to be related to the planned relocate #25789 - MNT-MD001-003. Link restored.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 1 VERIFIED RESIDENTIAL CUSTOMERS: 0

Outage - CF002-ADS-7001 slot 1 START TIME: 05/01/2026 12:48 PM MDT END TIME: Resolved 1:21pm