Incidents

TR004 power testing/maintenance 5/1/2026 TICKET NUMBER: 25670

DESCRIPTION: UTOPIA Maintenance TR004 power testing/maintenance 5/1/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/01/2026 12:01 AM MDT MAINTENANCE STOP TIME: 05/01/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 90

DESCRIPTION: UTOPIA Maintenance CV004 Power maintenance 4/24/26 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/24/2026 12:01 AM MDT MAINTENANCE STOP TIME: 04/24/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 202

MU016.8 Fiber Damage Repair 4/21/2026 TICKET NUMBER: 25669

DESCRIPTION: UTOPIA Maintenance MU016.8 Fiber Damage Repair 4/21/2026 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 04/21/2026 08:00 PM MDT MAINTENANCE STOP TIME: 04/22/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 29

TICKET SUBJECT: CF003 power maintenance 4/17/2026 TICKET NUMBER: 25431

DESCRIPTION: UTOPIA Maintenance CF003 power maintenance 4/17/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/17/2026 12:01 AM MDT MAINTENANCE STOP TIME: 04/17/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 35

TICKET SUBJECT: MNT-BR004-006 Nucor Tower Fiber relocate TICKET NUMBER: 25424

DESCRIPTION: UTOPIA Maintenance MNT-BR004-006 Nucor Tower Fiber relocate CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 04/16/2026 11:00 PM MDT MAINTENANCE STOP TIME: 04/17/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 10 RESIDENTIAL CUSTOMERS: 1

MAINTENANCE START TIME: 04/15/2026 08:00 PM MDT MAINTENANCE STOP TIME: 04/16/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 3

TICKET SUBJECT: OR006 Power Maintenance TICKET NUMBER: 25310

DESCRIPTION: UTOPIA Maintenance OR006 Power Maintenance CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 04/10/2026 12:00 AM MDT MAINTENANCE STOP TIME: 04/10/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 208

04/10/2026 08:44 AM MDT - Ticket resolved

TICKET SUBJECT: OSP-FA003-001 UDOT Shephard Lane PH2 TICKET NUMBER: 25311

DESCRIPTION: UTOPIA Maintenance OSP-FA003-001 UDOT Shephard Lane PH2 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 04/09/2026 10:00 PM MDT MAINTENANCE STOP TIME: 04/10/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 17 RESIDENTIAL CUSTOMERS: 0

UPDATES: 04/10/2026 08:43 AM MDT - Ticket resolved 04/10/2026 08:43 AM MDT - Everything is back up. We apologize for the delay. 04/10/2026 06:32 AM MDT - We are experiencing issues after this maintenance and Network Engineering is working on the issue. We will keep you posted.

UPDATES: 04/08/2026 04:42 AM MDT - Ticket resolved 04/08/2026 04:42 AM MDT - Maintenance complete. Everyone is back up.

UTOPIA Maintenance Emergency fiber damage repair 4/7/2026. MAINTENANCE START TIME: 04/07/2026 10:00 PM MDT MAINTENANCE STOP TIME: 04/08/2026 08:00 AM MDT

Earlier this morning, two mail servers experienced an unexpected interruption due to a storage synchronization issue during scheduled infrastructure maintenance. Services were restored manually and are operating normally. We are reviewing procedures to prevent recurrence.

Zimbra hosted email is currently experiencing a partial outage. Incident occured: 04/05/2026 06:00 Estimated time of resolution unknown.

TICKET SUBJECT: PE001 power maintenance - breaker replacement 4/2/2026 TICKET NUMBER: 25441

DESCRIPTION: UTOPIA Maintenance PE001 power maintenance - breaker replacement 4/2/2026 CATEGORY: Power Device/Repair

MAINTENANCE START TIME: 04/02/2026 12:01 AM MDT MAINTENANCE STOP TIME: 04/02/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 13 RESIDENTIAL CUSTOMERS: 503

TICKET SUBJECT: Outage | Fiber - Damage/CableCut

DESCRIPTION: UTOPIA Network Outage Multiple customers going down at the same time, assessing for possible fiber damage. CATEGORY: Fiber Damage/CableCut

START TIME: 03/26/2026 10:18 AM MDT END TIME: 03/26/2026 01:10 PM MDT

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 2 VERIFIED RESIDENTIAL CUSTOMERS: 0

UPDATES: 03/27/2026 06:20 AM MDT - Ticket resolved 03/27/2026 06:18 AM MDT - Devices went down due to Construction fiber was damaged. fiber has been repaired and customers are working.

TICKET SUBJECT: WV011.3 Emergency Fiber Repair. TICKET NUMBER: 25313

DESCRIPTION: UTOPIA Maintenance WV011.3 Emergency Fiber Repair. CATEGORY: Fiber Repair/UndergroundCableDamage

MAINTENANCE START TIME: 03/25/2026 10:00 PM MDT MAINTENANCE STOP TIME: 03/26/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 5

DESCRIPTION: UTOPIA Network Outage Slot down on WV015-ADS-7001, Team has been notified. CATEGORY: Network Hardware Other

START TIME: 03/23/2026 02:13 PM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 4 VERIFIED RESIDENTIAL CUSTOMERS: 63

UPDATES: 03/23/2026 05:04 PM MDT - Ticket resolved 03/23/2026 05:03 PM MDT - Cyber power unit failed. Switched slot four to new Cyber power device.