Incidents

10th December 2025

UTOPIA General North Salt Lake fiber cut

UTOPIA Network Outage edge-ut-ns002-rtr1 went down due to a fiber cut in area. FSG and OSP is aware and on-site. CATEGORY:

START TIME: 12/10/2025 10:30 AM MST END TIME:

9th December 2025

Layton LA013 switch retirement for residential customers 12/9/2025

DESCRIPTION: UTOPIA Maintenance LA013 switch retirement for residential customers 12/9/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 12/09/2025 11:00 AM MST MAINTENANCE STOP TIME: 12/09/2025 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

Bozeman Outage

Earlier today our management connection went down in Bozeman, some of our IPv4 routes were going over our management connection at the time, so when the connection went down, IPv4 routes were down. Routing was corrected shortly after which fixed the issue. We're sincerely sorry for the inconvenience that may have caused.

8th December 2025

No incidents reported

7th December 2025

No incidents reported

6th December 2025

No incidents reported

5th December 2025

No incidents reported

4th December 2025

Emergency maintenance on LA026-ADS-7001, scheduled 6 days ago

DESCRIPTION: UTOPIA Maintenance Emergency maintenance on LA026-ADS-7001 CATEGORY: Network Hardware Device/Troubleshooting

MAINTENANCE START TIME: 12/04/2025 12:01 AM MST MAINTENANCE STOP TIME: 12/04/2025 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 59

3rd December 2025

Support Phone System Phone System Maintenance 12/03/2026

Our phone system is currently down, and our admins are working on bringing them back up. If support is needed, please go to https://xmission.com/livesupport to start a live chat, or email us at support@xmission.com

The issue is now resolved

2nd December 2025

Tremonton TR001-01-ADS-7002 Slot 2 down

DESCRIPTION: UTOPIA Network Outage Looks like we lost slot 2 of this switch. Contacted FSG and they are in route. CATEGORY: Network Hardware Device/UnitDead

START TIME: 12/02/2025 10:35 AM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 1 VERIFIED RESIDENTIAL CUSTOMERS: 20

UPDATES: 12/03/2025 06:38 AM MST - Ticket resolved

1st December 2025

No incidents reported

30th November 2025

No incidents reported

29th November 2025

No incidents reported

28th November 2025

No incidents reported

27th November 2025

No incidents reported

26th November 2025

Murray Fiber Damage MU009 - Murray

DESCRIPTION: UTOPIA Network Outage Fiber damage in MU009. High possibility of a squirrel chew. CATEGORY: Fiber Damage/CableCut

START TIME: 11/26/2025 11:05 AM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 8

11/28/2025 10:56 AM MST - Ticket resolved

25th November 2025

WV038 switch retirement for residential customers 11/25/2025 - West Valley, scheduled 2 weeks ago

DESCRIPTION: UTOPIA Maintenance WV038 switch retirement for residential customers 11/25/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 11/25/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/25/2025 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 88

Murray MU018 Fiber Damage

DESCRIPTION: UTOPIA Network Outage CATEGORY: Fiber Damage/CableCut

START TIME: 11/25/2025 01:33 PM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 1 VERIFIED RESIDENTIAL CUSTOMERS: 0

BUSINESS/ENTERPRISE SITES (1):

UTOPIA Network Outage Resolution - 11/25/25 - Footprint(s) MU018 in Murray, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber cut repaired RESOLUTION TIME: 10:15 pm

UTOPIA General PPPoE outage

Last night, one of our routers experienced a memory leak. This is affecting some PPPoE customers from connecting to the Internet. This is being investigated but no ETA

Update: The issue has been resolved as of 10:06 AM. We were able to verify successful connections with customers and internal testing. We are sincerely sorry for any inconvenience this has caused for you.

24th November 2025

No incidents reported

23rd November 2025

Brigham City Brigham City Outage

UTOPIA has made us aware of an outage affecting XMission Fiber customers that are located in Brigham City. Our system administrators are currently working with UTOPIA to restore services as quickly as possible. There is no ETA at this time.

UPDATES: UTOPIA Network Outage Resolution - 11/23/2025 - Footprint(s) BR001 in Brigham, UT. RESOLVED: The outage has been resolved. All services have been restored. PDU1 hardware failure. RESOLUTION TIME: 9:05 PM

22nd November 2025

No incidents reported

21st November 2025

No incidents reported

20th November 2025

Morgan City Power maintenance 11/20/2025, scheduled 2 weeks ago

DESCRIPTION: UTOPIA Maintenance Morgan City Power maintenance 11/20/2025 CATEGORY:

MAINTENANCE START TIME: 11/20/2025 08:30 PM MST MAINTENANCE STOP TIME: 11/20/2025 09:30 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 28 RESIDENTIAL CUSTOMERS: 306

19th November 2025

WV015 switch retirement for residential customers 11/19/2025 - West Valley, scheduled 3 weeks ago

DESCRIPTION: UTOPIA Maintenance WV015 switch retirement for residential customers 11/19/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 11/19/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/19/2025 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 57

18th November 2025

No incidents reported

17th November 2025

LA001 switch retirement for residential customers - Layton, scheduled 3 weeks ago

DESCRIPTION: UTOPIA Maintenance LA001 switch retirement for residential customers CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 11/17/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/17/2025 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 150

16th November 2025

No incidents reported

15th November 2025

No incidents reported

14th November 2025

No incidents reported

13th November 2025

No incidents reported

12th November 2025

No incidents reported

11th November 2025

Perry UTOPIA Network Outage Likely fiber damage in PE001. - Perry

DESCRIPTION: UTOPIA Network Outage Likely fiber damage in PE001. CATEGORY:

START TIME: 11/11/2025 02:22 PM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 21

UPDATES: 11/11/2025 07:31 PM MST - It seems a stake was driven through our conduit and fiber so we can't visibly see the damage. ETR is around a 7 AM on 11/12/25

11/12/2025 08:00 AM MST - The new ETR is 12:00PM.

Resolved as of 2:03PM