Incidents

18th February 2025

Murray UTOPIA Maintenance Emergency fiber repair MU007.2.7 02/18/2025

DESCRIPTION: UTOPIA Maintenance Emergency fiber repair MU007.2.7 02/18/2025 CATEGORY: Fiber Repair/UndergroundCableDamage

MAINTENANCE START TIME: 02/18/2025 03:00 PM MST MAINTENANCE STOP TIME: 02/18/2025 07:00 PM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 7

17th February 2025

No incidents reported

16th February 2025

No incidents reported

15th February 2025

No incidents reported

14th February 2025

UTOPIA Power maintenance in West Valley City, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance WV029 Power maintenance 2/14/2024 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 02/14/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/14/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 39

UTOPIA Power maintenance in Layton, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance LA022 Power maintenance 2/14/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 02/14/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/14/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 8 RESIDENTIAL CUSTOMERS: 208

13th February 2025

No incidents reported

12th February 2025

No incidents reported

11th February 2025

No incidents reported

10th February 2025

No incidents reported

9th February 2025

No incidents reported

8th February 2025

No incidents reported

7th February 2025

UTOPIA Power Maintenance in Layton, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance LA017 power maintenance 2/7/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 02/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/07/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 19 RESIDENTIAL CUSTOMERS: 62

UTOPIA Maintenance Retire in Layton, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance Retire LA024-ADS-2001 2/7/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/07/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 1

UTOPIA Power Maintenance in West Valley City 2/7/25, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance WV036 Power maintenance 2/7/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 02/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/07/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 46

UTOPIA Maintenance in Perry. 2/7.25, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance PE001 topology change 2/7/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 02/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/07/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 13 RESIDENTIAL CUSTOMERS: 278

UTOPIA Maintenance in Murray City 2/7/25, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance MU001 device retirement 2/7/2025 CATEGORY: Network Hardware Device/Replacement

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 33 RESIDENTIAL CUSTOMERS: 13

6th February 2025

UTOPIA Emergency Maintenance in Midvale 2/6/25, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance EMERGENCY power maintenance at MD004 CATEGORY: Power Device/NewInstallation

MAINTENANCE START TIME: 02/06/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/06/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 57

5th February 2025

No incidents reported

4th February 2025

No incidents reported

3rd February 2025

No incidents reported

2nd February 2025

No incidents reported

1st February 2025

No incidents reported

31st January 2025

UTOPIA Maintenance Emergency fiber damage repair Murray, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance Emergency fiber damage repair MU016.8 1/31/2025 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 01/31/2025 10:00 PM MST MAINTENANCE STOP TIME: 02/01/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 24

UTOPIA Maintenance Orem Ring topology change, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance Orem Ring topology change 1/31/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 01/31/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/31/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 47 RESIDENTIAL CUSTOMERS: 488

UTOPIA Power Maintenance in Layton, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance LA011 power maintenance CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 01/31/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/31/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 353

UTOPIA Power Maintenance in Payson, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance PA004 power maintenance 1/31/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 01/31/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/31/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 175

30th January 2025

UTOPIA Emergency Maintenance in Midvale & Murray

DESCRIPTION: UTOPIA Maintenance OSP-MU012-010 forced fiber relocate

MAINTENANCE START TIME: 01/30/2025 10:00 PM MST MAINTENANCE STOP TIME: 01/31/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 22 RESIDENTIAL CUSTOMERS: 579

After the work on 29-30th, continued work is necessary to finish migration. Emergency continued maintenance slot set for following night.

Midvale UTOPIA Outage | Midvale, Murray

UTOPIA has reported this has been complete.

UTOPIA is reporting the scheduled maintenance affecting some of our customers in Midvale and Murray that was performed overnight is currently going past the expected resolution time of 6 AM. Splicing is being finalized. No ETR currently but updates will be posted as they are received

29th January 2025

Zimbra Server Maintenenace, scheduled 2 months ago

On 01/29/2025 (10 PM–12 AM MST), XMission will be rolling out a security patch update on all our Zimbra servers. Expected downtime is minimal—around five minutes per server for a quick restart.

UTOPIA Maintenance in Murray Area 1/29/25-1/30/25, scheduled 2 months ago

This is complete

DESCRIPTION: UTOPIA Maintenance OSP-MU012-010 forced fiber relocate

MAINTENANCE START TIME: 01/29/2025 10:00 PM MST MAINTENANCE STOP TIME: 01/30/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 22 RESIDENTIAL CUSTOMERS: 579

28th January 2025

No incidents reported

27th January 2025

No incidents reported

26th January 2025

No incidents reported

25th January 2025

No incidents reported

24th January 2025

Tremonton Tremonton Outage

We have been made aware of an outage affecting UTOPIA customers that are located in Tremonton. Our system administrators are currently working with UTOPIA in restoring services as quickly as possible. There is no ETR at this time

UTOPIA Network Outage Notification for 1/24/2025 - Footprint(s) TR003 DESCRIPTION: UTOPIA has been alerted to an outage in the TR003 footprint(s) in Tremonton, UT. Engineering is assessing. There are Approximately 200 residential customers affected.

UTOPIA Network Outage Resolution - 1/24/2025 - Footprint(s) TR003 in Tremonton, UT. RESOLVED: The outage has been resolved. All services have been restored. Card reboot RESOLUTION TIME: 2:50 PM

23rd January 2025

No incidents reported

22nd January 2025

UTOPIA Maintenance | WV033 Core Upgrade, scheduled 2 months ago

TICKET NUMBER: 17730

DESCRIPTION: UTOPIA Maintenance WV033 core upgrade CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 01/21/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/22/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 26 RESIDENTIAL CUSTOMERS: 117

21st January 2025

No incidents reported

20th January 2025

No incidents reported