Incidents

XMission has scheduled a routine maintenance window between 6:00 p.m. and midnight on Friday, October 25th to perform maintenance on our Uninterruptible Power Supply (UPS) infrastructure. No issues are expected and we will run our backup generators to better ensure the facility has stable power the entire time.

Ignacio Update: Fiber is currently being spliced and we are expecting it to be resolved within the hour

The Ignacio, Colorado issue has been resolved. Please reboot your router if your internet isn't working. Our technical support is available if any additional help is needed.

Lehi Fiber is performing firmware upgrades on fiber devices across their network in Lehi which will result in a loss of connection for customers lasting about 5 to 10 minutes, occurring two to three times during the maintenance window of 12AM to 4AM, October 23rd, 2024

DESCRIPTION: UTOPIA Maintenance TR003 to TR004 migration 10/18/2024

MAINTENANCE START TIME: 10/18/2024 12:01 AM MDT MAINTENANCE STOP TIME: 10/18/2024 06:00 AM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 62

UTOPIA is performing a fiber repair in Murray currently affecting 42 of our residential customers in the area.

DESCRIPTION: UTOPIA Maintenance MU009.17 fiber repair CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 10/16/2024 10:00 PM MDT MAINTENANCE STOP TIME: 10/17/2024 06:00 AM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 42

Resolved: at 4:00 AM on 17th of Oct

UTOPIA has been alerted to an outage in the OR006 footprint(s) in Orem, UT. Field Services are in transit to the site. There are 210 residential customers affected. START TIME: 11:53 RESOLVED: The outage has been resolved. All services have been restored. Newmar Busbars failure causing the switch to be inoperable RESOLUTION TIME: 13:10

UTOPIA has been made aware of an outage affecting roughly 200 customers in the Layton footprint of LA021. There is currently no ETA at this time. UPDATE: This has been resolved. You may need to power cycle your personal router if you still are having connection issues.

We have been made aware of issues affecting our Bozeman, MT customers. Our networking team is working on a resolution, and we will update this page as we receive new information. UPDATE: This has since been resolved. You may need to power cycle your personal router, and if your router was set to a static configuration earlier this year you'll want to update your router's WAN connection type to DHCP or Dynamic rather than Static.

Starting Monday night September 30th, XMission will be performing maintenance on our network serving our Yellowstone Fiber customers. This maintenance will consist of upgrading XMission's Yellowstone DNS, DHCP, and speedtest servers to newer, more robust hardware, and rebooting our gateway router. The maintenance will begin at 11 PM and end at 5 AM. During this time customers can expect a disruption in Internet service that will last between 20-30 minutes.

DESCRIPTION: UTOPIA Maintenance MU008.5.8 fiber damage repair 9/27/2024 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 09/27/2024 10:00 PM MDT MAINTENANCE STOP TIME: 09/28/2024 06:00 AM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 9