Incidents

DESCRIPTION: UTOPIA Maintenance LA003 power upgrade/testing 10/4/2024 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 10/04/2024 12:00 AM MDT MAINTENANCE STOP TIME: 10/04/2024 06:00 AM MDT

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 88

DESCRIPTION: UTOPIA Maintenance OR005 topology change 9/27/2024 CATEGORY: Network Hardware Device/CapacityUpgrade

MAINTENANCE START TIME: 00:00 AM MAINTENANCE STOP TIME: 06:00 AM

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 63

DESCRIPTION: UTOPIA Maintenance PA023 power maintenance CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 09/20/2024 12:00 AM MDT MAINTENANCE STOP TIME: 09/20/2024 06:00 AM MDT

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 5

We have confirmed an outage in the WV001 footprint of West Valley City. UTOPIA is sending field services out to investigate. No ETA at this time.

UPDATE: This has since been resolved. You may need to power cycle your router if you are feeling residual effects.

DESCRIPTION: Emergency fiber fix MU016.8

MAINTENANCE START TIME: 9/13/2024 12:00 AM MST MAINTENANCE STOP TIME: 9/13/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Residential customers-53

DESCRIPTION: UTOPIA has an outage in the MU016 footprint(s) in Murray, UT. Field Services have found a fiber cut. There are about 40 residential customers affected. Emergency Maintenance has been scheduled for tonight

RESOLVED: The outage has been resolved. All services have been restored. Fiber Repair Completed RESOLUTION TIME: 9:55 PM

Network Admins will be restarting equipment and replacing a UPS at Artspace on September 11th, 6:00 AM. Restarting the switch and replacing the UPS will take anywhere from 10 minutes, to an hour, and less than 85 customers will be affected.

UPDATE: This has been resolved

DESCRIPTION: UTOPIA has been alerted to an outage in the MD001 footprint(s) in Midvale, UT. Field Services are currently working on the fiber dmg. Cause is squirrel chewing. There are 13 residential customers affected

Footprint(s) OR027 DESCRIPTION: UTOPIA has been alerted to an outage in the OR027 footprint(s) in Orem, UT. Field Services are in transit to the site. There are 200 residential customers affected.

RESOLVED: The outage has been resolved. All services have been restored. The cabinet will run on a generator until the power outage is resolved. RESOLUTION TIME: 11:45 p.m.