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Scheduled Maintenance
UTOPIA Maintenance in Payson 4.17.2025 DAYTIME in 8 days

DESCRIPTION: UTOPIA Maintenance PA004 switch retirement 4/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 04/17/2025 08:00 AM MDT MAINTENANCE STOP TIME: 04/17/2025 12:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 27

UTOPIA Maintenance in West Point 4.18.2025 in 8 days

DESCRIPTION: UTOPIA Maintenance WP001 power maintenance 4/18/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/18/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/18/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 238

UTOPIA Maintenance in South Jordan 4.18.2025 in 8 days

TICKET SUBJECT: SJ001 power maintenance 4/18/2025 TICKET NUMBER: 18759

DESCRIPTION: UTOPIA Maintenance SJ001 power maintenance 4/18/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/18/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/18/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 1

UTOPIA Maintenance in Payson 4/22/2025 in 12 days

DESCRIPTION: UTOPIA Maintenance PA011 topology change 4/22/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 04/22/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/22/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 80

UTOPIA Maintenance in Cedar Hills 4.25.25 in 15 days

TICKET SUBJECT: CH001 power maintenance 4/25/2025 TICKET NUMBER: 18856

DESCRIPTION: UTOPIA Maintenance CH001 power maintenance 4/25/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 191

UTOPIA Maintenance in West Point 4.25.25 in 15 days

DESCRIPTION: UTOPIA Maintenance WP002 power maintenance 4/25/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 222

UTOPIA Maintenance in Heber/Park City. 4.25.25 in 15 days

TICKET SUBJECT: HD001 topology change 4/25/2025 TICKET NUMBER: 18858

DESCRIPTION: UTOPIA Maintenance HD001 topology change 4/25/2025 CATEGORY: Network Hardware Device/NewInstallation

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 3

UTOPIA Maintenance in Pleasant Grove 4.25.25 in 15 days

DESCRIPTION: UTOPIA Maintenance PG003 topology change 4/25/2025 CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 196

UTOPIA Maintenance in West Haven/Syracuse 4.25.25 in 15 days

DESCRIPTION: UTOPIA Maintenance Firmware upgrades in West Haven and Syracuse 4/25/2025 CATEGORY:

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 81

UTOPIA Maintenance in Midvale 4.26.25 in 16 days

DESCRIPTION: UTOPIA Maintenance MD009 generator maintenance 4/26/2025 CATEGORY: Power Device/NewInstallation

MAINTENANCE START TIME: 04/26/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/26/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 16 RESIDENTIAL CUSTOMERS: 30

UTOPIA Maintenance in Payson 4.29.25 in 19 days

TICKET SUBJECT: PA023 topology change 4/29/2025 TICKET NUMBER: 18859

DESCRIPTION: UTOPIA Maintenance PA023 topology change 4/29/2025 CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 4

Incidents

20th September 2024

UTOPIA Maintenance in Payson 9.20.24, scheduled 6 months ago
7 months ago

DESCRIPTION: UTOPIA Maintenance PA023 power maintenance CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 09/20/2024 12:00 AM MDT MAINTENANCE STOP TIME: 09/20/2024 06:00 AM MDT

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 5

UTOPIA Maintenance in Layton 9.20.24, scheduled 6 months ago
7 months ago

DESCRIPTION: UTOPIA Maintenance LA016 power maintenance CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 09/20/2024 12:00 AM MDT MAINTENANCE STOP TIME: 09/20/2024 06:00 AM MDT

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 429

13th September 2024

UTOPIA Fiber Maintenance in Murray/Midvale 9.13.24, scheduled 6 months ago
7 months ago

DESCRIPTION: Damage/Repair D-MUMD7.1 (Backbone)

MAINTENANCE START TIME: 9/13/2024 12:00 AM MST MAINTENANCE STOP TIME: 9/13/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Residential customers-399

UTOPIA Maintenance in West Haven 9.13.24, scheduled 6 months ago
7 months ago

DESCRIPTION: UTOPIA Maintenance Full redundancy WHV ring CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 09/13/2024 12:01 AM MDT MAINTENANCE STOP TIME: 09/13/2024 06:00 AM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 131

UTOPIA Maintenance in Layton 9.13.24, scheduled 6 months ago
7 months ago

DESCRIPTION: UTOPIA Maintenance LA013 Hut Power Cut Over CATEGORY: Power UtilityPower/Change

MAINTENANCE START TIME: 09/13/2024 12:00 AM MDT MAINTENANCE STOP TIME: 09/13/2024 06:00 AM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 298

11th September 2024

Artspace Commons and Tryangles Maintenance, scheduled 6 months ago
7 months ago

Network Admins will be restarting equipment and replacing a UPS at Artspace on September 11th, 6:00 AM. Restarting the switch and replacing the UPS will take anywhere from 10 minutes, to an hour, and less than 85 customers will be affected.

7th September 2024

No incidents reported

6th September 2024

UTOPIA Maintenance in Murray 9.6.2024, scheduled 7 months ago
7 months ago

DESCRIPTION: UTOPIA Maintenance MU019 power update/testing 9/6/2024 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 09/06/2024 12:01 AM MDT MAINTENANCE STOP TIME: 09/06/2024 06:00 AM MDT

SCOPE OF IMPACT: All affected BUSINESS/ENTERPRISE CUSTOMERS: 6 RESIDENTIAL CUSTOMERS: 127

UTOPIA Maintenance in Layton 9.06.2024, scheduled 7 months ago
7 months ago

DESCRIPTION: UTOPIA maintenance LA025 upgrade/testing power.

MAINTENANCE START TIME: 9/6/2024 12:01 AM MST MAINTENANCE STOP TIME: 9/6/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

461 Residential customers. 42 Business/Enterprise customers

5th September 2024

No incidents reported

4th September 2024

No incidents reported

3rd September 2024

No incidents reported

2nd September 2024

No incidents reported

1st September 2024

No incidents reported

31st August 2024

No incidents reported

30th August 2024

UTOPIA Maintenance in Morgan 8.30.24, scheduled 7 months ago
7 months ago

DESCRIPTION: MR001 fixing Aerial line.

MAINTENANCE START TIME: 8/30/2024 12:00 AM MST MAINTENANCE STOP TIME: 8/30/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Residential customers-1118

UTOPIA Maintenance in Centerville 8.30.24, scheduled 7 months ago
7 months ago

DESCRIPTION: UTOPIA maintenance CF006 firmware updates and topology change

MAINTENANCE START TIME: 8/30/2024 12:01 AM MST

MAINTENANCE STOP TIME: 8/30/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

569 Residential customers.

7 Business/Enterprise customers.

UTOPIA Maintenance in Orem 8.30.24, scheduled 7 months ago
7 months ago

DESCRIPTION: UTOPIA maintenance OR007 power maintenance and testing.

MAINTENANCE START TIME: 8/30/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/30/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

177 Residential customers. 9 Business/Enterprise customers

29th August 2024

No incidents reported

28th August 2024

No incidents reported

27th August 2024

No incidents reported

26th August 2024

No incidents reported

25th August 2024

No incidents reported

24th August 2024

Orem UTOPIA Emergency Maintenance in Orem
8 months ago

Footprint(s) OR027 DESCRIPTION: UTOPIA has been alerted to an outage in the OR027 footprint(s) in Orem, UT. Field Services are in transit to the site. There are 200 residential customers affected.

RESOLVED: The outage has been resolved. All services have been restored. The cabinet will run on a generator until the power outage is resolved. RESOLUTION TIME: 11:45 p.m.

23rd August 2024

UTOPIA Maintenance in Orem 8.23.2024, scheduled 7 months ago
8 months ago

DESCRIPTION: UTOPIA maintenance OR012 power testing/maintenance

MAINTENANCE START TIME: 8/23/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/23/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

75 Residential customers. 13 Business/Enterprise customers.

UTOPAI Maintenance in Layton 8.23.2024, scheduled 7 months ago
8 months ago

DESCRIPTION: UTOPIA maintenance LA014 power testing/maintenance

MAINTENANCE START TIME: 8/23/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/23/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

22nd August 2024

No incidents reported

21st August 2024

No incidents reported

20th August 2024

Woodland Hills Woodland Hills Outage
8 months ago

UTOPIA has been alerted to an outage in the WH001 footprint(s) in Woodland Hills, UT. Cause has been identified to be due to a fiber cut. Current ETR: 7:00 PM

UTOPIA Network Outage Resolution - 8/20/2024 - Footprint(s) WH001 in Woodland Hills, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber Damage RESOLUTION TIME: 5:50 PM

19th August 2024

Centerville Centerville Outage - Resolved
8 months ago

UTOPIA has been alerted to an outage for all footprints in Centerville, UT. We are currently investigating the outage. No ETA at this time. RESOLVED: The outage has been resolved. All services have been restored.

18th August 2024

No incidents reported

17th August 2024

No incidents reported

16th August 2024

No incidents reported

15th August 2024

No incidents reported

14th August 2024

Payson UTOPIA - Payson PA011 Footprint Partial Outage - Resolved
8 months ago

UTOPIA is sending field technicians to investigate an unresponsive switch which is resulting in a partial outage affecting some of our customers in Payson, specifically on the PA011 footprint.

Technicians are on their way, updates will be posted here are they develop

Resolved 14/08/2024 11:50

13th August 2024

No incidents reported

12th August 2024

No incidents reported

11th August 2024

No incidents reported

10th August 2024

No incidents reported

9th August 2024

UTOPIA Emergency Maintenance Fiber repair in Clearfield, scheduled 8 months ago
8 months ago

DESCRIPTION: UTOPIA emergency maintenance fiber repair RL-365037, D-CF.1 144F, & CF003.10 72F

MAINTENANCE START TIME: 8/9/2024 12:01 AM MST

MAINTENANCE STOP TIME: 8/9/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience an outage while maintenance is being performed.