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Scheduled Maintenance
Network Maintenance in Denver: Potential DegradationColorado 1/17/25

Carrier maintenance, may affect Internet access for customers in Colorado/Ignacio/Southern Ute Tribe

Window Start Time: Friday, January 17, 2025 00:01 (UTC-0700) Window End Time: Friday, January 17, 2025 04:00 (UTC-0700) Expected Impact: < 2 hours Reason: Router and switch software updates to enhance security and stability

UTOPIA Maintenance in West Valley City 1/21/25

TICKET NUMBER: 17730

DESCRIPTION: UTOPIA Maintenance WV033 core upgrade CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 01/21/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/22/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 26 RESIDENTIAL CUSTOMERS: 117

UTOPIA Maintenance in West Valley City 1/24/25

DESCRIPTION: UTOPIA Maintenance WV029 power upgrade/testing CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 39

UTOPIA Maintenance in Centerville 1/24/25

DESCRIPTION: UTOPIA Maintenance CV002 power upgrade/testing CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 244

UTOPIA Maintenance in Orem 1/24/25 (Two events)

DESCRIPTION: UTOPIA Maintenance OR019 topology change CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

DESCRIPTION: UTOPIA Maintenance Orem Ring 2 redundancy testing CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

BUSINESS/ENTERPRISE CUSTOMERS: 11 RESIDENTIAL CUSTOMERS: 253

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Incidents

30th August 2024

UTOPIA Maintenance in Morgan 8.30.24, scheduled 4 months ago

DESCRIPTION: MR001 fixing Aerial line.

MAINTENANCE START TIME: 8/30/2024 12:00 AM MST MAINTENANCE STOP TIME: 8/30/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Residential customers-1118

UTOPIA Maintenance in Centerville 8.30.24, scheduled 4 months ago

DESCRIPTION: UTOPIA maintenance CF006 firmware updates and topology change

MAINTENANCE START TIME: 8/30/2024 12:01 AM MST

MAINTENANCE STOP TIME: 8/30/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

569 Residential customers.

7 Business/Enterprise customers.

UTOPIA Maintenance in Orem 8.30.24, scheduled 4 months ago

DESCRIPTION: UTOPIA maintenance OR007 power maintenance and testing.

MAINTENANCE START TIME: 8/30/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/30/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

177 Residential customers. 9 Business/Enterprise customers

23rd August 2024

UTOPIA Maintenance in Orem 8.23.2024, scheduled 4 months ago

DESCRIPTION: UTOPIA maintenance OR012 power testing/maintenance

MAINTENANCE START TIME: 8/23/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/23/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

75 Residential customers. 13 Business/Enterprise customers.

UTOPAI Maintenance in Layton 8.23.2024, scheduled 4 months ago

DESCRIPTION: UTOPIA maintenance LA014 power testing/maintenance

MAINTENANCE START TIME: 8/23/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/23/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

20th August 2024

UTOPIA Maintenance in Payson 8.20.24, scheduled 4 months ago

DESCRIPTION: Convert PA020 and PA024 to new stack. MAINTENANCE START TIME: 8/20/2024 12:00 AM MST MAINTENANCE STOP TIME: 8/20/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

17th August 2024

No incidents reported

16th August 2024

UTOPIA Maintenance in West Valley City 8.16.24, scheduled 4 months ago

DESCRIPTION: UTOPIA maintenance WV009 transition to new stacking model

MAINTENANCE START TIME: 8/16/2024 12:01 AM MST

MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA maintenance in Murray 8.16.24, scheduled 4 months ago

DESCRIPTION: UTOPIA maintenance MU003 transition to new stacking model

MAINTENANCE START TIME: 8/16/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Orem 8.16.24, scheduled 4 months ago

DESCRIPTION: UTOPIA maintenance OR009 migration to the ring

MAINTENANCE START TIME: 8/16/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Logan 8/16/24, scheduled 4 months ago

DESCRIPTION: UTOPIA maintenance fiber relocate LG001.1

MAINTENANCE START TIME: 8/16/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST

SCOPE OF IMPACT: Logan City is doing a road widening project on 1000 N Main Street. All affected business customers will experience an outage while maintenance is being performed.

UTOPIA Maintenance in West Valley City 8/16/24, scheduled 4 months ago

DESCRIPTION: UTOPIA maintenance WV004 power testing/maintenance

MAINTENANCE START TIME: 8/16/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Syracuse. 8/16/24, scheduled 4 months ago

DESCRIPTION: UTOPIA maintenance SY002 power test/maintenance

MAINTENANCE START TIME: 8/16/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers may experience a brief outage while testing is being performed.

15th August 2024

XMission Maintenance at Artspace Macaroni Flats and City Center 8.15.2024, scheduled 4 months ago

The scheduled maintenance will take place August 15th at 8:00AM. Network admins will be rebooting a networking switch which should take an hour or less, and less than 30 customers will be affected

XMission Maintenance at Artspace Solar Gardens 8.15.2024, scheduled 4 months ago

The scheduled maintenance will take place August 15th at 7:00AM. Network admins will be rebooting a networking switch which should take an hour or less, and less than 25 customers will be affected

14th August 2024

Payson UTOPIA - Payson PA011 Footprint Partial Outage - Resolved

UTOPIA is sending field technicians to investigate an unresponsive switch which is resulting in a partial outage affecting some of our customers in Payson, specifically on the PA011 footprint.

Technicians are on their way, updates will be posted here are they develop

Resolved 14/08/2024 11:50

13th August 2024

No incidents reported

12th August 2024

No incidents reported

11th August 2024

No incidents reported

10th August 2024

No incidents reported

9th August 2024

UTOPIA Emergency Maintenance Fiber repair in Clearfield, scheduled 5 months ago

DESCRIPTION: UTOPIA emergency maintenance fiber repair RL-365037, D-CF.1 144F, & CF003.10 72F

MAINTENANCE START TIME: 8/9/2024 12:01 AM MST

MAINTENANCE STOP TIME: 8/9/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience an outage while maintenance is being performed.

8th August 2024

No incidents reported

7th August 2024

No incidents reported

6th August 2024

No incidents reported

5th August 2024

XMission Scheduled Maintenance for Southern Ute Fiber Network, scheduled 5 months ago

On Monday August 5th, XMission will be performing maintenance on our network serving our Southern Ute Fiber customers. This maintenance will consist of upgrading XMission's Southern Ute DNS, DHCP, and speedtest servers to newer, more robust hardware, and rebooting our gateway router. The maintenance will begin at 9 AM and by 3 PM. During this time customers can expect a disruption in Internet service that will last between 15-30 minutes.

4th August 2024

No incidents reported

3rd August 2024

No incidents reported

2nd August 2024

UTOPIA Maintenance in Murray 8/2/24, scheduled 5 months ago

DESCRIPTION: UTOPIA maintenance retirement of core devices out of MU015. This maintenance will be two nights in a row. Engineering will finish as many as they can on night one and do the remainder on night two.

MAINTENANCE START TIME: 8/1/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/2/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

1st August 2024

UTOPIA Maintenance in Murray. 8/1/24, scheduled 5 months ago

DESCRIPTION: UTOPIA maintenance retirement of core devices out of MU015. This maintenance will be two nights in a row. Engineering will finish as many as they can on night one and do the remainder on night two.

MAINTENANCE START TIME: 8/1/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/2/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

31st July 2024

No incidents reported

30th July 2024

No incidents reported

29th July 2024

No incidents reported

28th July 2024

No incidents reported

27th July 2024

No incidents reported

26th July 2024

No incidents reported

25th July 2024

No incidents reported

24th July 2024

No incidents reported

23rd July 2024

No incidents reported

22nd July 2024

No incidents reported

21st July 2024

UTOPIA Network Outage Notification for 07/21/24 - Footprint(s) LA002-ADS-7001

DESCRIPTION: UTOPIA has been alerted to an outage in the LA002-ADS-7001 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 18 residential customers affected. Updates will be posted as we learn more.

RESOLVED: The outage has been resolved. All services have been restored. Hung card 1 - Resolved by reset RESOLUTION TIME: 12:07

20th July 2024

Layton UTOPIA Network Outage Notification for 07/20/24 - Footprint(s) LA001-ADS-1001, 1002, 5001, 5002

UTOPIA Network Outage Notification for 07/20/24 - Footprint(s) LA001-ADS-1001, 1002, 5001, 5002 DESCRIPTION: UTOPIA has been alerted to an outage in the LA001-ADS-1001, 1002, 5001, 5002 footprint(s) in Layton, UT. Field Services are in transit to the site.

UTOPIA Network Outage Resolution - 07/20/24 - Footprint(s) LA001-ADS-1001, 1002,5001, 5002 in Layton, UT. RESOLVED: The outage has been resolved. All services have been restored. Faulty Optic NET-ENG will swap out the optic tonight - Customer will not be impacted

19th July 2024

Layton UTOPIA Network Outage Notification for 7/19/2024 - Footprint(s) LA001

UTOPIA has been alerted to an outage in the LA001 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 400 residential customers affected. Updates will be sent as we know more

RESOLVED: The outage has been resolved. All services have been restored. Engineering rebooted a core router RESOLUTION TIME: 1:45 P.M.