Incidents

DESCRIPTION: UTOPIA maintenance retirement of core devices out of MU015. This maintenance will be two nights in a row. Engineering will finish as many as they can on night one and do the remainder on night two.

MAINTENANCE START TIME: 8/1/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/2/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

DESCRIPTION: UTOPIA maintenance retirement of core devices out of MU015. This maintenance will be two nights in a row. Engineering will finish as many as they can on night one and do the remainder on night two.

MAINTENANCE START TIME: 8/1/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/2/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

DESCRIPTION: UTOPIA has been alerted to an outage in the LA002-ADS-7001 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 18 residential customers affected. Updates will be posted as we learn more.

RESOLVED: The outage has been resolved. All services have been restored. Hung card 1 - Resolved by reset RESOLUTION TIME: 12:07

UTOPIA Network Outage Notification for 07/20/24 - Footprint(s) LA001-ADS-1001, 1002, 5001, 5002 DESCRIPTION: UTOPIA has been alerted to an outage in the LA001-ADS-1001, 1002, 5001, 5002 footprint(s) in Layton, UT. Field Services are in transit to the site.

UTOPIA Network Outage Resolution - 07/20/24 - Footprint(s) LA001-ADS-1001, 1002,5001, 5002 in Layton, UT. RESOLVED: The outage has been resolved. All services have been restored. Faulty Optic NET-ENG will swap out the optic tonight - Customer will not be impacted

DESCRIPTION: UTOPIA maintenance OR025-ADS-1003 switch retirement. MAINTENANCE START TIME: 7/19/2024 12:01 AM MST MAINTENANCE STOP TIME: 7/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA maintenance LA022-ADS-2001 switch retirement

DESCRIPTION: UTOPIA maintenance LA022-ADS-2001 switch retirement.

MAINTENANCE START TIME: 7/13/2024 12:00 AM MST

MAINTENANCE STOP TIME: 7/13/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

18 Residential customers.

4 Business/Enterprise customers.

UTOPIA maintenance D-MUMD3.1 144FOC Repair DESCRIPTION: UTOPIA maintenance D-MUMD3.1 144FOC Repair. Repair the squirrel damage we took on our MUMD3.1 144FOC that has taken down redundancy in MU007 and MU008. MAINTENANCE START TIME: 7/12/2024 12:01 AM MST MAINTENANCE STOP TIME: 7/12/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a outage while maintenance is being performed.

DESCRIPTION: UTOPIA emergency maintenance for LI009. Failed equipment is going to be replaced.

MAINTENANCE START TIME: 07/04/2024 12:01 AM MST MAINTENANCE STOP TIME: 07/04/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

DESCRIPTION: UTOPIA has been alerted to an outage in the LI009 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 200 residential customers affected.

UTOPIA has confirmed an outage in the Woodland Hills area due to a fiber cut. Techs are on site. Current ETR: 4:30 PM We will update as we receive more information.

RESOLVED: The outage has been resolved. All services have been restored. Fiber damage during construction cutting off connection to Woodland Hills has been fixed RESOLUTION TIME: 3:30PM

UTOPIA Network Outage Notification for 06/22/24 - Footprint(s) MU020 DESCRIPTION: UTOPIA has been alerted to an outage in the MU007 footprint(s) in Murray, UT. Field Services are in transit to the site. There are 58 Residential customers and 9 business customers affected. Updates will be sent as we know more information.

START TIME: 9:17AM

RESOLVED: The outage has been resolved. All services have been restored. RESOLUTION TIME: 8:05pm