Incidents

DESCRIPTION: UTOPIA maintenance LA002 power testing/upgrade.

MAINTENANCE START TIME: 5/17/2024 12:01 AM MST MAINTENANCE STOP TIME: 5/17/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

DESCRIPTION: UTOPIA maintenance CV001 power upgrade/testing.

MAINTENANCE START TIME: 5/10/2024 12:01 AM MST MAINTENANCE STOP TIME: 5/10/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Network Outage Notification for 5/8/2024 - Footprint(s) SY001 DESCRIPTION: UTOPIA has been alerted to an outage in the SY001 footprint(s) in Syricuse City, UT. Field Services are in transit to the site. There are 200+ residential customers affected.

RESOLVED - 01:15 AM MT

UTOPIA is further investigating the transit on site which resulted in outage earlier on the 4th. Approximately 117 residential customers in Lindon, UT are currently affected, field techs have been dispatched

UTOPIA Network Outage Resolution - 05/04/24 - Footprint(s) LI009 in Lindon, UT. RESOLVED: The outage has been resolved, and all services have been restored. The initial cause was a utility power outage. The cabinet has no functioning backup generator. RESOLUTION TIME: 16:48 UTOPIA Network Outage Notification for 05/04/24 - Footprint(s) LI009 DESCRIPTION: UTOPIA has been alerted to an outage in the LI009 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 117 residential customers affected.

DESCRIPTION: UTOPIA maintenance LA023 power upgrade/testing.

MAINTENANCE START TIME: 5/3/2024 12:01 AM MST

MAINTENANCE STOP TIME: 5/3/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

DESCRIPTION: LA025 Power maintenance

MAINTENANCE START TIME: 4/26/2024 12:00 AM MST

MAINTENANCE STOP TIME: 4/26/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Residential customers-459

Firmware upgrade

Time: April 24, 2024. 00:00 AM Until: April 24, 2024. 06:00 AM

All affected customers will experience service interruptions during the maintenance window.

We have been made aware of issues affecting our Artspace customers. Our network admin is investigating this issue on site. Outage was caused by an equipment failure, but the connection has been resolved and normal service should be expected

We've been made aware of an outage in Orem, Utah affecting our customers. At this time, we do not have an ETR, but will update as we receive information.

Update: Roughly 600 customers are affected by this outage. It seems to be due to a power outage.