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Scheduled Maintenance
UTOPIA Maintenance in Murray 5/16/25

TICKET SUBJECT: MU011 topology change 5/16/2025 TICKET NUMBER: 19158

DESCRIPTION: UTOPIA Maintenance MU011 topology change 5/16/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 13

UTOPIA Maintenance in West Valley City 5/16/25

DESCRIPTION: UTOPIA Maintenance WV018 Power Maintenance 5/16/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 30

UTOPIA Maintenance in Midvale 5/16/25

DESCRIPTION: UTOPIA Maintenance MD007 Topology change 5/16/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 29

Bountiful Fiber Maintenance 5/16/25

DESCRIPTION: UTOPIA Maintenance BF004 Power maintenance 05/16/2025 CATEGORY: Power Other

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 24

UTOPIA Maintenance in Payson 5/20/25

DESCRIPTION: UTOPIA Maintenance PA011 topology change 5/20/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/20/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/20/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 83

UTOPIA Maintenance - Topology Change for Payson

TICKET SUBJECT: PA011 topology change 5/20/2025 TICKET NUMBER: 19296

DESCRIPTION: UTOPIA Maintenance PA011 topology change 5/20/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/20/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/20/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 83

UTOPIA Maintenance in Brigham City 5/21/25

DESCRIPTION: UTOPIA Maintenance BR003-ADS-5001 Retirement 5/21/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 05/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

UPDATES: 05/07/2025 03:11 PM MDT - Residential customers will be moved during business hours and the business customer will be moved at midnight.

Incidents

3rd May 2024

UTOPIA Maintenance in Layton 5/2/24, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance LA023 power upgrade/testing.

MAINTENANCE START TIME: 5/3/2024 12:01 AM MST

MAINTENANCE STOP TIME: 5/3/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Orem 5.3.24, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance OR024 migration to new ring.

MAINTENANCE START TIME: 5/3/2024 12:01 AM MST MAINTENANCE STOP TIME: 5/3/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

25th April 2024

No incidents reported

24th April 2024

Lehi Fiber Maintenance 4.24.24, scheduled 1 year ago

Firmware upgrade

Time: April 24, 2024. 00:00 AM Until: April 24, 2024. 06:00 AM

All affected customers will experience service interruptions during the maintenance window.

Lehi Fiber Lehi Fiber Maintenance - April 24, 2024

Firmware upgrade

Time: April 24, 2024. 00:00 AM Until: April 24, 2024. 06:00 AM

All affected customers will experience service interruptions during the maintenance window.

23rd April 2024

Artspace Artspace Commons Outage - Resolved 04/23/2024

We have been made aware of issues affecting our Artspace customers. Our network admin is investigating this issue on site. Outage was caused by an equipment failure, but the connection has been resolved and normal service should be expected

22nd April 2024

No incidents reported

21st April 2024

No incidents reported

20th April 2024

No incidents reported

19th April 2024

UTOPIA Maintenance in Centerville 4/19, scheduled 1 year ago

DESCRIPTION: CV006 Power maintenance

MAINTENANCE START TIME: 4/19/2024 12:00 AM MST MAINTENANCE STOP TIME: 4/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPia Maintenance in Orem 4/19, scheduled 1 year ago

DESCRIPTION: OR027 Power maintenance

MAINTENANCE START TIME: 4/19/2024 12:00 AM MST MAINTENANCE STOP TIME: 4/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Ticket number: 13631

18th April 2024

UTOPIA Maintenance in West Point 4/17 through 4/19 (Nights), scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance UDOT forced fiber relocate OSP-WP002-006

2 nights MAINTENANCE START TIME: 4/17/2024 10:00 PM MST MAINTENANCE STOP TIME: 4/18/2024 6:00 AM MST

MAINTENANCE START TIME: 4/18/2024 10:00 PM MST MAINTENANCE STOP TIME: 4/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

17th April 2024

UTOPIA Maintenance in West Point 4/17 through 4/19 (Nights), scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance UDOT forced fiber relocate OSP-WP002-006

2 nights MAINTENANCE START TIME: 4/17/2024 10:00 PM MST MAINTENANCE STOP TIME: 4/18/2024 6:00 AM MST

MAINTENANCE START TIME: 4/18/2024 10:00 PM MST MAINTENANCE STOP TIME: 4/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

16th April 2024

No incidents reported

15th April 2024

No incidents reported

14th April 2024

Orem Outage, Orem UT

We've been made aware of an outage in Orem, Utah affecting our customers. At this time, we do not have an ETR, but will update as we receive information.

Update: Roughly 600 customers are affected by this outage. It seems to be due to a power outage.

13th April 2024

No incidents reported

12th April 2024

UTOPIA Maintenance in Centerville 4/12/24, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance CV004 power upgrade/testing.

MAINTENANCE START TIME: 4/12/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/12/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Murray 4.12.24, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance MU012 Power upgrade/testing

MAINTENANCE START TIME: 4/12/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/12/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

11th April 2024

No incidents reported

10th April 2024

No incidents reported

9th April 2024

No incidents reported

8th April 2024

No incidents reported

7th April 2024

No incidents reported

6th April 2024

No incidents reported

5th April 2024

UTOPIA Emergency Maintenance in Lehi and Murray 4/5/2024, scheduled 1 year ago

DESCRIPTION: UTOPIA EMERGENCY maintenance topology change.

MAINTENANCE START TIME: 4/5/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/5/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. LE005 (Lehi) and MU024 (Murray) customers are affected.

4th April 2024

No incidents reported

3rd April 2024

No incidents reported

2nd April 2024

No incidents reported

1st April 2024

No incidents reported

31st March 2024

No incidents reported

30th March 2024

No incidents reported

29th March 2024

No incidents reported

28th March 2024

UTOPIA General PPPoE Outage

Our customers using a PPPoE static configuration are currently experiencing an issue getting network connection. Our network admin is currently working to get this resolved, however at this time we don't have an ETA.

UPDATE: This has since been resolved. You may need to power cycle your equipment to re-establish connection.

UTOPIA General PPPoE Outage

Our customers using a PPPoE static configuration are currently experiencing an issue getting network connection. Our network admin is currently working to get this resolved, however at this time we don't have an ETA.

27th March 2024

Layton UTOPIA - Layton LA003 Outage

UPDATE: issue resolved at ~11:30 PM MT

UTOPIA Footprint(s) LA003 DESCRIPTION: UTOPIA has been alerted to an outage in the LA003 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 270 residential customers affected.