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Scheduled Maintenance
Network Maintenance in Denver: Potential DegradationColorado 1/17/25

Carrier maintenance, may affect Internet access for customers in Colorado/Ignacio/Southern Ute Tribe

Window Start Time: Friday, January 17, 2025 00:01 (UTC-0700) Window End Time: Friday, January 17, 2025 04:00 (UTC-0700) Expected Impact: < 2 hours Reason: Router and switch software updates to enhance security and stability

UTOPIA Maintenance in West Valley City 1/21/25

TICKET NUMBER: 17730

DESCRIPTION: UTOPIA Maintenance WV033 core upgrade CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 01/21/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/22/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 26 RESIDENTIAL CUSTOMERS: 117

UTOPIA Maintenance in West Valley City 1/24/25

DESCRIPTION: UTOPIA Maintenance WV029 power upgrade/testing CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 39

UTOPIA Maintenance in Centerville 1/24/25

DESCRIPTION: UTOPIA Maintenance CV002 power upgrade/testing CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 244

UTOPIA Maintenance in Orem 1/24/25 (Two events)

DESCRIPTION: UTOPIA Maintenance OR019 topology change CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

DESCRIPTION: UTOPIA Maintenance Orem Ring 2 redundancy testing CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

BUSINESS/ENTERPRISE CUSTOMERS: 11 RESIDENTIAL CUSTOMERS: 253

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Incidents

9th February 2024

UTOPIA Maintenance in Layton 2/9/14, scheduled 11 months ago

DESCRIPTION: UTOPIA maintenance LA016 Power Cut Over

MAINTENANCE START TIME: 02/09/2024 12:00 AM MST

MAINTENANCE STOP TIME: 02/09/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Residential customers-867

UTOPIA Power Maintenance in Murray 2/9/24, scheduled 11 months ago

DESCRIPTION: MU022 Night Power Maintenance

MAINTENANCE START TIME: 02/09/2024 12:00 AM MST

MAINTENANCE STOP TIME: 02/09/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Residential customers-120

2nd February 2024

UTOPIA Power Maintenance in Payson 2/2/24, scheduled 11 months ago

DESCRIPTION: PA004-Power Maintenance.

MAINTENANCE START TIME: 02/02/2024 12:00 AM MST

MAINTENANCE STOP TIME: 02/02/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Residential customers: 545

27th January 2024

No incidents reported

26th January 2024

UTOPIA Power Maintenance in Layton, scheduled 11 months ago

DESCRIPTION: UTOPIA Power Maintenance LA014

MAINTENANCE START TIME: 1/26/2024 12:01 AM MST

MAINTENANCE STOP TIME: 1/26/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

141-Residential customers

UTOPIA Power Maintenance in Payson, scheduled 11 months ago

DESCRIPTION: UTOPIA Power Maintenance PA005

MAINTENANCE START TIME: 1/26/2024 12:01 AM MST

MAINTENANCE STOP TIME: 1/26/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

267-Residential customers

25th January 2024

No incidents reported

24th January 2024

No incidents reported

23rd January 2024

Hosted Email (Zimbra) upgrades, scheduled 11 months ago

We will be installing updates on our Zimbra infrastructure to bring software up to newest versions/patches. Downtime is estimated to be minimal (approximately 5-10 minutes) while services are restarted.

22nd January 2024

UPS Maintenance, scheduled 11 months ago

XMission has scheduled maintenance on our Universal Power Supply (UPS) infrastructure. The maintenance will occur over the course of three nights; between the windows of 6 p.m. and 12 a.m. on Monday the 22nd, Tuesday the 23rd, and Wednesday the 24th. No issues are expected. XMission will run off our backup generators to ensure the facility has stable power during the maintenance windows.

21st January 2024

No incidents reported

20th January 2024

No incidents reported

19th January 2024

UTOPIA maintenance UDOT fibers splicing at Hwy 193 and I-15 1/19/24, scheduled 11 months ago

DESCRIPTION: UTOPIA maintenance UDOT fibers splicing at Hwy 193 and I-15

MAINTENANCE START TIME: 1/19/2024 12:01 AM MST

MAINTENANCE STOP TIME: 1/19/2024 6:00 AM MST

SCOPE OF IMPACT: A small number of affected customers will experience a brief outage while maintenance is being performed.

18th January 2024

No incidents reported

17th January 2024

No incidents reported

16th January 2024

No incidents reported

15th January 2024

No incidents reported

14th January 2024

No incidents reported

13th January 2024

No incidents reported

12th January 2024

No incidents reported

11th January 2024

Layton UTOPIA Network Outage Notification for 01/11/2024 - Footprint(s) LA001

UTOPIA Network Outage Notification for 01/11/2024 - Footprint(s) LA001 DESCRIPTION: UTOPIA has been alerted to an outage in the LA001 footprint(s) in Layton, UT. Field Services are on site and services should be restored shortly. There are 600 residential customers affected.

RESOLVED: The outage has been resolved. All services have been restored. Stacking switches rebooted RESOLUTION TIME: 1:53 PM

10th January 2024

No incidents reported

9th January 2024

No incidents reported

8th January 2024

No incidents reported

7th January 2024

No incidents reported

6th January 2024

No incidents reported

5th January 2024

No incidents reported

4th January 2024

No incidents reported

3rd January 2024

No incidents reported

2nd January 2024

No incidents reported

1st January 2024

No incidents reported

31st December 2023

No incidents reported

30th December 2023

No incidents reported

29th December 2023

No incidents reported