Incidents

DESCRIPTION: UTOPIA maintenance UDOT fibers splicing at Hwy 193 and I-15

MAINTENANCE START TIME: 1/19/2024 12:01 AM MST

MAINTENANCE STOP TIME: 1/19/2024 6:00 AM MST

SCOPE OF IMPACT: A small number of affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Network Outage Notification for 01/11/2024 - Footprint(s) LA001 DESCRIPTION: UTOPIA has been alerted to an outage in the LA001 footprint(s) in Layton, UT. Field Services are on site and services should be restored shortly. There are 600 residential customers affected.

RESOLVED: The outage has been resolved. All services have been restored. Stacking switches rebooted RESOLUTION TIME: 1:53 PM

To improve performance and security on our datacenter network, XMission will be performing emergency scheduled maintenance on our datacenter access switches on Friday the 29th. Maintenance will begin on Friday the 29th at 00:05 AM MST and end by 6:00 AM MST. During this maintenance window our network admins will be upgrading the firmware on our datacenter access switches. Our network admins will strive to minimize downtime as much as possible, but colocation customers can expect service interruptions lasting around 15-45 minutes during this maintenance window.

Customers with VoIP services will also see their service impacted for 15-45 minutes during this time.

Update: Complications with final switch is extending maintenance window. New ETA 8am

Update: Complications resolved. Service should be active

DESCRIPTION: UTOPIA has been alerted to a possible fiber damage outage in the WP001 in West Point, UT. Field Services are in transit to diagnose issue. There are 32 residential customers affected. Updates will be sent as we know more information.

UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 12:00 A.M.