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All systems are operational
Scheduled Maintenance
XMission Office Phone System Maintenance

Our office phone system upgrades are designed to enhance the quality and reliability of our communication services, thereby improving our customer experience.

Please be informed of the following:

  • Maintenance Time: The transition will take place between 3:00 a.m. and 5:00 a.m. on September 5, 2025.
  • Service Impact: We anticipate some disruptions to our corporate telephone service during this migration.
  • Support: During the maintenance period, our customer service team can be reached via Chat: https://livesupport.xmission.com or via email support@xmission.com for any inquiries or assistance.

We appreciate your understanding and cooperation during this time and apologize for any inconvenience.

XMission Office Phone System Maintenance

Our office phone system upgrades are designed to enhance the quality and reliability of our communication services, thereby improving our customer experience.

Please be informed of the following:

  • Maintenance Time: The transition will take place between 3:00 a.m. and 5:00 a.m. on September 5, 2025.
  • Service Impact: We anticipate some disruptions to our corporate telephone service during this migration.
  • Support: During the maintenance period, our customer service team can be reached via Chat: https://livesupport.xmission.com or via email support@xmission.com for any inquiries or assistance.

We appreciate your understanding and cooperation during this time and apologize for any inconvenience.

Incidents

15th December 2023

West Point UTOPIA partial outage in West Point footprint WP001

DESCRIPTION: UTOPIA has been alerted to a possible fiber damage outage in the WP001 in West Point, UT. Field Services are in transit to diagnose issue. There are 32 residential customers affected. Updates will be sent as we know more information.

UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 12:00 A.M.

14th December 2023

No incidents reported

13th December 2023

No incidents reported

12th December 2023

No incidents reported

11th December 2023

No incidents reported

10th December 2023

No incidents reported

9th December 2023

No incidents reported

8th December 2023

UTOPIA General UTOPIA Network Outage Notification for 12/08/2023 - All footprints

UTOPIA Network Outage Notification for 12/08/2023 - All footprints DESCRIPTION: UTOPIA has been alerted to an outage network wide. Updates will be sent as we know more information. START TIME: 3:22PM SCOPE OF IMPACT: Service will be degraded.

7th December 2023

No incidents reported

6th December 2023

No incidents reported

5th December 2023

No incidents reported

4th December 2023

No incidents reported

3rd December 2023

No incidents reported

2nd December 2023

No incidents reported

1st December 2023

No incidents reported

30th November 2023

No incidents reported

29th November 2023

No incidents reported

28th November 2023

No incidents reported

27th November 2023

Pleasant Grove UTOPIA Scheduled Maintenance - Pleasant Grove, UT

UTOPIA maintenance forced fiber relocation in Pleasant Grove UT due to power poles being removed from along 2600 N between 1450 W and 1300 W, affecting some XMission customers there

PG001.3, PG001.3.3 on 11/27/23 PG001.6 on 11/28/23 PG001.8 on 11/29/23 D-PG.1 on 11/30/23

MAINTENANCE START TIME: 11/27/2023 10:01 PM MST

MAINTENANCE STOP TIME: 12/01/2023 6:00 AM MST

26th November 2023

No incidents reported

25th November 2023

No incidents reported

24th November 2023

No incidents reported

23rd November 2023

No incidents reported

22nd November 2023

No incidents reported

21st November 2023

No incidents reported

20th November 2023

No incidents reported

19th November 2023

No incidents reported

18th November 2023

UTOPIA Emergency maintenance in West Valley City, scheduled 1 year ago

DESCRIPTION: UTOPIA Emergency maintenance . Rebooting MDA with links to WV015-2001 and WV034-1001

MAINTENANCE START TIME: 11/18/2023 12:01 AM MST

MAINTENANCE STOP TIME: 11/18/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

6 Business customers

392 Residential customers

17th November 2023

UTOPIA maintenance in Layton, scheduled 1 year ago

MAINTENANCE START TIME: 11/17/2023 12:01 AM MST

MAINTENANCE STOP TIME: 11/17/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

8 Business/Enterprise customers

30 Residential customers

UTOPIA maintenance in Lindon, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance LI003 and LI007 switches are being moved to the new Lindon ring.

MAINTENANCE START TIME: 11/17/2023 12:01 AM MST

MAINTENANCE STOP TIME: 11/17/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

89 Business/Enterprise customers

502 Residential customers

UTOPIA Maintenance in Murray, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance MU024 (Murray UT) power upgrade/testing

MAINTENANCE START TIME: 11/17/2023 12:01 AM MST

MAINTENANCE STOP TIME: 11/17/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

118 Business/Enterprise customers

119 Residential customers

16th November 2023

No incidents reported