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Scheduled Maintenance
UTOPIA Maintenance in Payson 3.14.25

DESCRIPTION: UTOPIA Maintenance PA016 power maintenance 3/14/2025 CATEGORY:

MAINTENANCE START TIME: 03/14/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/14/2025 06:00 AM MDT

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 35

UTOPIA Maintenance in West Valley City. 3.14.25

DESCRIPTION: UTOPIA Maintenance WV012 topology change 3/14/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/14/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/14/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 12

UTOPIA Maintenance in Syracuse 3.14.25

DESCRIPTION: UTOPIA Maintenance SY003 Power maintenance 3/14/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/14/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/14/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 62

UTOPIA Maintenance in West Valley City 3/21/25

Multiple Footprints:

DESCRIPTION: UTOPIA Maintenance WV033 topology change 3/21/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 68

TICKET NUMBER: 18392

DESCRIPTION: UTOPIA Maintenance WV037 topology change 3/21/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 24

DESCRIPTION: UTOPIA Maintenance WV018 Topology change 3/21/25 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 29

DESCRIPTION: UTOPIA Maintenance WV032 topology change 3/21/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 59

UTOPIA Maintenance in Midvale 3/21/25

DESCRIPTION: UTOPIA Maintenance MD007 Power Maintenance 3/21/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 30

UTOPIA Maintenance in Syracuse 3/21/25

DESCRIPTION: UTOPIA Maintenance SY004 Power maintenance 3/21/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 83

UTOPIA Maintenance in West Haven 3/28/25

DESCRIPTION: UTOPIA Maintenance WH001 topology change 3/28/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Clearfield. 3/28/25

DESCRIPTION: UTOPIA Maintenance CF003 topology change 3/28/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 32

UTOPIA Maintenance in Syracuse. 3/28/25

DESCRIPTION: UTOPIA Maintenance SY005 Power maintenance 3/28/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 133

UTOPIA Maintenance in Cedar Hills 3/28/25

DESCRIPTION: UTOPIA Maintenance CH001 Power Maintenance 3/28/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 187

UTOPIA Maintenance in Pleasant Grove. 3/28/25

DESCRIPTION: UTOPIA Maintenance PG001 topology change 3/28/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 158

Incidents

6th October 2023

UTOPIA Maintenance in West Point 10/6/2023, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance WP001 switch replacement.

MAINTENANCE START TIME: 10/06/2023 12:01 AM MST

MAINTENANCE STOP TIME: 10/06/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

132 residential customers will be affected.

3rd October 2023

Layton UTOPIA Network Outage Notification for 10/03/2023 - Footprint(s) LA003 - Resolved

UTOPIA Network Outage Notification for 10/03/2023 - Footprint(s) LA003

DESCRIPTION: UTOPIA has been alerted to an outage in the LA003 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 100 residential customers affected. Updates will be sent as we know more information.

Resolution time: 9:40

2nd October 2023

No incidents reported

1st October 2023

No incidents reported

30th September 2023

No incidents reported

29th September 2023

No incidents reported

28th September 2023

No incidents reported

27th September 2023

No incidents reported

26th September 2023

No incidents reported

25th September 2023

No incidents reported

24th September 2023

No incidents reported

23rd September 2023

No incidents reported

22nd September 2023

UTOPIA Maintenance in Morgan 9/22/23, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance MR001 network redesign/configuration change

MAINTENANCE START TIME: 9/22/2023 12:01 AM MST

MAINTENANCE STOP TIME: 09/22/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Tremonton 9.22.23, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance TR003 power upgrade/testing

MAINTENANCE START TIME: 9/22/2023 12:01 AM MST

MAINTENANCE STOP TIME: 09/22/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Murray 9.22.23, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance MU023 power upgrade/testing

MAINTENANCE START TIME: 9/22/2023 12:01 AM MST

MAINTENANCE STOP TIME: 09/22/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

21st September 2023

Bozeman Bozeman YSF - Partial Fiber Outage - RESOLVED

Network Operations Center engineers are looking into a possible partial outage in Bozeman. Updates to follow as status progresses

UPDATE: Resolved

20th September 2023

No incidents reported

19th September 2023

No incidents reported

18th September 2023

No incidents reported

17th September 2023

No incidents reported

16th September 2023

Syracuse Outage

PROBLEM: XMission traffic stopped passing to all customers in Syracuse at 9:00 p.m. affecting about 80 customers. No other providers were affected. RESOLVED: Engineering resolved the issue by failing XMission over to the backup circuit.

Outage in Murray, Utah

There is currently an outage in Murray and Midvale, and UTOPIA is in the process of finding a cause. We will keep updating this page as more information comes in.

UTOPIA Network Outage Resolution - MU015 & MD009 RESOLVED: The outage has been resolved. All services have been restored. Switch failure RESOLUTION TIME: 18:40

15th September 2023

No incidents reported

14th September 2023

No incidents reported

13th September 2023

Bozeman Bozeman Outage - resolved

We have been made aware of an outage impacting our Bozeman customers. We are currently working with Yellowstone Fiber for a resolution. There is no ETA at this time.

DESCRIPTION: UTOPIA has been alerted to an outage in the BL001, BD001 footprint(s) in Bluffdale, UT. Field Services are in transit to the site. There are 15+- Business customers affected. Updates will be sent as we know more information. START TIME: 7:45 PM SCOPE OF IMPACT: All customers affected will be without service.

RESOLVED: The outage has been resolved. All services have been restored. An MDA card needed to be reseated.

12th September 2023

No incidents reported

11th September 2023

No incidents reported

10th September 2023

No incidents reported

9th September 2023

No incidents reported

8th September 2023

Scheduled Maintenance for XMission Voice, scheduled 1 year ago

XMission will perform scheduled upgrades to the power system on our VoIP servers tonight, from midnight to 6 a.m. Downtime should be brief and may require a reboot of your onsite Telephone Adapter.

7th September 2023

Murray Murray Partial Outage

UTOPIA Network Outage Notification for 09/07/2023 - Footprint(s) MU007-ADS-1003 DESCRIPTION: UTOPIA has been alerted to an outage in the MU007-ADS-1003 footprint(s) in Murray, UT. Field Services are in transit to the site. There are 12 residential customers affected. RESOLVED: The outage has been resolved. All services have been restored. ADS Slot died, Customers have been moved to New ADS RESOLUTION TIME: 2:00 pm MST

6th September 2023

No incidents reported

5th September 2023

No incidents reported

4th September 2023

No incidents reported