Incidents

DESCRIPTION: UTOPIA maintenance PG002.8 fiber repair

MAINTENANCE START TIME: 8/18/2023 12:01 AM MST

MAINTENANCE STOP TIME: 8/18/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience an outage while maintenance is being performed.

20 residential customers

DESCRIPTION: UTOPIA maintenance LI007 power upgrade/maintenance

MAINTENANCE START TIME: 8/11/2023 12:01 AM MST

MAINTENANCE STOP TIME: 8/11/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

One of our Zimbra servers was impacted between 11:30am - 12:30pm. Admins are still working to resolve the cause of the impact.

DESCRIPTION: UTOPIA has been alerted to an outage in the OR019 footprint(s) in Orem, UT. Field Services are in transit to the site. There are 22 residential customers affected.

MAINTENANCE NOTIFICATION: MD009 - Midvale START: 8/4/2023 12:01 AM STOP: 8/6/2023 6:00 AM We have a planned maintenance tonight. All customers will experience a brief outage as we perform a power upgrade. ~46 residential customers will be affected.

UTOPIA is investigating an issue that may be affecting some of our UTOPIA customers in Brigham City. Engineers have been dispatched to investigate further, ETR TBD

UPDATE: All services restored

There has been a power outage that is affecting a portion of our customers in Pleasant Grove, UT on the PG005 footprint. UTOPIA is sending a team out to fix the issue. Currently no ETR.

UPDATE: This has been resolved.

Our network administrator is currently working with our fiber partners to repair a downed access point at the Artspace Commons which feeds the buildings there, affecting some tenants connections, as well as our Central 9th East hub, and Tryangles - Current ETR: 7-9am MST

UPDATE - This has since been resolved.

UTOPIA is investigating a partial outage for some of our customers in Murray footprint MU002

Update 7:45 AM MST - Issue resolved

There is currently an outage in Pleasant Grove. We do not have an ETA at this time, but will update as we receive more information.

UPDATE: The outage has been resolved in Pleasant Grove. This was due to a crucial piece of equipment needing to be rebooted. If you continue to have issues, please power cycle your fiber gateway and router (unplugging from the power for 30 seconds minimum, then giving them time to fully boot back up)

This outage is currently being investigated, no ETA at this time.

UTOPIA Network Outage Resolution - 7/16/23 - Footprint(s) MU020 in Murray, UT. RESOLVED: The outage has been resolved. All services have been restored. The A/C unit failed to cool equipment which caused the switch to auto-shut The A/C unit was running low on coolant, was refilled