Incidents

DESCRIPTION: UTOPIA WV003 Power Maintenance

MAINTENANCE START TIME: 7/14/2023 12:01am MST

MAINTENANCE STOP TIME: 7/14/2023 6:00am MST

XMission has scheduled a maintenance window between 6:00 p.m. and 8:00 p.m. on Monday, July 10th to perform maintenance on our Universal Power Supply (UPS) infrastructure. No issues are expected and we will run our backup generators to better ensure the facility has stable power the entire time.

Starting June 9th at 12:01 AM, XMission will be performing network maintenance related to our internal server infrastructure. This maintenance will involve adding new networking switches to our internal server network. This maintenance is expected to be non-disruptive to customer services, however there is still a small possibility the maintenance will impact some customer services. In such an event, customer services such as email and web hosting may be impacted for about 20-40 minutes.

DESCRIPTION: Switch in PA020 is overheating and we will be moving customers off that switch to another switch.

MAINTENANCE START TIME: 7/6/2023 1:00 PM MST

MAINTENANCE STOP TIME: 7/6/2023 4:00 PM MST

SCOPE OF IMPACT: 9 afected customers will see a brief outage while they are being moved to a new switch.

We are investigating a potential outage affecting some of our Yellowstone fiber customers, no current ETR, status will be updated as it progresses

Update 01:15 AM July 6th: Resolved

UTOPIA has been alerted to an outage in the WV040 footprint in West Valley City, UT. Field Services are in transit to the site. There are 20 residential customers affected. Suspected fiber cut, but we'll know more once the Field Techs are on-site.

We have identified an issue with some of our equipment affecting some Yellowstone Fiber customers. This is preventing users from accessing certain websites and services. This issue should be resolved within the hour.

UPDATE: We are still working on routing issues. We thank you for your patience. While most sites should be working, there are still a few sites that are having trouble. If you have IPv6 turned on, please disable that for the time being while we troubleshoot this further. Thank you again for your patience.

UPDATE 2: We are waiting to hear from our upstream provider to further resolve some of the issues being reported in.

UPDATE 3 Our primary upstream provider has confirmed they've finished repairs. We will now be working on moving our connection back to them and return to normal routing. YSF customers WILL notice a disruption in service while this happens.

Issue Fixed: The issues surrounding our customers in Bozeman have been resolved. If you continue to experience any issues please feel free to reach out to our support and we will be happy to assist you further. Thank you again for your patience while we worked on this together.

Service for IPv4 to our Yellowstone Fiber customers has been restored with a workaround process.

Update: all Zimbra services operational

One of our Zimbra hosted email servers is currently offline, affecting service for some customers using the platform. Estimated ETR 6:30 AM MT