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Scheduled Maintenance
UTOPIA Maintenance in West Valley City 3/21/25

Multiple Footprints:

DESCRIPTION: UTOPIA Maintenance WV033 topology change 3/21/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 68

TICKET NUMBER: 18392

DESCRIPTION: UTOPIA Maintenance WV037 topology change 3/21/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 24

DESCRIPTION: UTOPIA Maintenance WV018 Topology change 3/21/25 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 29

DESCRIPTION: UTOPIA Maintenance WV032 topology change 3/21/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 59

UTOPIA Maintenance in Midvale 3/21/25

DESCRIPTION: UTOPIA Maintenance MD007 Power Maintenance 3/21/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 30

UTOPIA Maintenance in Syracuse 3/21/25

DESCRIPTION: UTOPIA Maintenance SY004 Power maintenance 3/21/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 83

UTOPIA Maintenance in West Haven 3/28/25

DESCRIPTION: UTOPIA Maintenance WH001 topology change 3/28/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Clearfield. 3/28/25

DESCRIPTION: UTOPIA Maintenance CF003 topology change 3/28/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 32

UTOPIA Maintenance in Syracuse. 3/28/25

DESCRIPTION: UTOPIA Maintenance SY005 Power maintenance 3/28/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 133

UTOPIA Maintenance in Cedar Hills 3/28/25

DESCRIPTION: UTOPIA Maintenance CH001 Power Maintenance 3/28/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 187

UTOPIA Maintenance in Pleasant Grove. 3/28/25

DESCRIPTION: UTOPIA Maintenance PG001 topology change 3/28/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 158

Incidents

23rd June 2023

UTOPIA Maintenance in Murray 6/23/23, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance MU009 power upgrade/maintenance

MAINTENANCE START TIME: 6/23/2023 12:01 AM MST

MAINTENANCE STOP TIME: 6/23/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

18th June 2023

No incidents reported

17th June 2023

No incidents reported

16th June 2023

UTOPIA Maintenance in Brigham CIty 6/16/23, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance BR005 power testing

MAINTENANCE START TIME: 6/16/2023 12:01 AM

MAINTENANCE STOP TIME: 6/16/2023 6:00 AM

SCOPE OF IMPACT: We don’t expect to lose any customers however with this type of maintenance there is always risk. Potentially customers could see a brief outage while switches reboot.

UTOPIA Maintenance in Orem 6/16/23, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance OR025 power testing.

MAINTENANCE START TIME: 6/16/2023 12:01 AM

MAINTENANCE STOP TIME: 6/16/2023 6:00 AM

SCOPE OF IMPACT: We don’t expect to lose any customers however with this type of maintenance there is always risk. Potentially customers could see a brief outage while switches reboot.

15th June 2023

No incidents reported

14th June 2023

No incidents reported

13th June 2023

No incidents reported

12th June 2023

No incidents reported

11th June 2023

No incidents reported

10th June 2023

No incidents reported

9th June 2023

UTOPIA Maintenance in Layton 6/9/23, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance power maintenance in LA009 core site.

MAINTENANCE START TIME: 6/9/2023 12:01 AM

MAINTENANCE STOP TIME: 6/9/2023 6:00 AM

SCOPE OF IMPACT: All of Davis county may experience a brief outage during this maintenance window.

UTOPIA Maintenance in Layton 6/9/23, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance LA001, LA011, LA013, LA016 changing stack configuration.

MAINTENANCE START TIME: 6/9/2023 12:01 AM

MAINTENANCE STOP TIME: 6/9/2023 6:00 AM

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

610 residential

UTOPIA Maintenance in Midvale 6/9/23, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance MD003 power testing

MAINTENANCE START TIME: 6/9/2023 12:01 AM

MAINTENANCE STOP TIME: 6/9/2023 6:00 AM

SCOPE OF IMPACT: All customers may experience a brief outage while maintenance is being performed.

8th June 2023

No incidents reported

7th June 2023

No incidents reported

6th June 2023

Zimbra Hosted Email Zimbra Hosted Email Outage

"One of our Zimbra servers is experiencing a service outage since 8:29am"

UPDATE: This issue has been resolved.

5th June 2023

No incidents reported

4th June 2023

No incidents reported

3rd June 2023

No incidents reported

2nd June 2023

No incidents reported

1st June 2023

No incidents reported

31st May 2023

No incidents reported

30th May 2023

No incidents reported

29th May 2023

No incidents reported

28th May 2023

No incidents reported

27th May 2023

No incidents reported

26th May 2023

No incidents reported

25th May 2023

No incidents reported

24th May 2023

No incidents reported

23rd May 2023

Morgan UTOPIA Network Outage Notification for 5/23/2023 - Footprint(s) MR001

UTOPIA Network Outage Notification for 5/23/2023 - Footprint(s) MR001 DESCRIPTION: UTOPIA has been alerted to an outage in the MR001 footprint(s) in Morgan, UT. Field Services are in transit to the site. There are 1139 residential customers affected.

UTOPIA Network Outage Resolution - 5/23/23 - Footprint(s) MR001 in Morgan, UT. RESOLVED: The outage has been resolved. All services have been restored. fiber cutover completed RESOLUTION TIME: 10:00 PM

22nd May 2023

No incidents reported

21st May 2023

No incidents reported

20th May 2023

No incidents reported