Incidents

DESCRIPTION: UTOPIA maintenance MU009 power upgrade/maintenance

MAINTENANCE START TIME: 6/23/2023 12:01 AM MST

MAINTENANCE STOP TIME: 6/23/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

DESCRIPTION: UTOPIA maintenance BR005 power testing

MAINTENANCE START TIME: 6/16/2023 12:01 AM

MAINTENANCE STOP TIME: 6/16/2023 6:00 AM

SCOPE OF IMPACT: We don’t expect to lose any customers however with this type of maintenance there is always risk. Potentially customers could see a brief outage while switches reboot.

DESCRIPTION: UTOPIA maintenance power maintenance in LA009 core site.

MAINTENANCE START TIME: 6/9/2023 12:01 AM

MAINTENANCE STOP TIME: 6/9/2023 6:00 AM

SCOPE OF IMPACT: All of Davis county may experience a brief outage during this maintenance window.

"One of our Zimbra servers is experiencing a service outage since 8:29am"

UPDATE: This issue has been resolved.

UTOPIA Network Outage Notification for 5/23/2023 - Footprint(s) MR001 DESCRIPTION: UTOPIA has been alerted to an outage in the MR001 footprint(s) in Morgan, UT. Field Services are in transit to the site. There are 1139 residential customers affected.

UTOPIA Network Outage Resolution - 5/23/23 - Footprint(s) MR001 in Morgan, UT. RESOLVED: The outage has been resolved. All services have been restored. fiber cutover completed RESOLUTION TIME: 10:00 PM