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Scheduled Maintenance
Network Maintenance in Denver: Potential DegradationColorado 1/17/25

Carrier maintenance, may affect Internet access for customers in Colorado/Ignacio/Southern Ute Tribe

Window Start Time: Friday, January 17, 2025 00:01 (UTC-0700) Window End Time: Friday, January 17, 2025 04:00 (UTC-0700) Expected Impact: < 2 hours Reason: Router and switch software updates to enhance security and stability

UTOPIA Maintenance in West Valley City 1/21/25

TICKET NUMBER: 17730

DESCRIPTION: UTOPIA Maintenance WV033 core upgrade CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 01/21/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/22/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 26 RESIDENTIAL CUSTOMERS: 117

UTOPIA Maintenance in West Valley City 1/24/25

DESCRIPTION: UTOPIA Maintenance WV029 power upgrade/testing CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 39

UTOPIA Maintenance in Centerville 1/24/25

DESCRIPTION: UTOPIA Maintenance CV002 power upgrade/testing CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 244

UTOPIA Maintenance in Orem 1/24/25 (Two events)

DESCRIPTION: UTOPIA Maintenance OR019 topology change CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

DESCRIPTION: UTOPIA Maintenance Orem Ring 2 redundancy testing CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

BUSINESS/ENTERPRISE CUSTOMERS: 11 RESIDENTIAL CUSTOMERS: 253

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Incidents

24th March 2023

UTOPIA Maintenance in Midvale 3/24/23, scheduled 1 year ago

DESCRIPTION : Utopia maintenance MD008 power maintenance/upgrade 3/24/2023

MAINTENANCE START TIME: 3/24/2023 12:01 AM

MAINTENANCE STOP TIME: 3/24/2023 6:00 AM

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed.

UTOPIA Maintenance in Layton 3/24/23, scheduled 1 year ago

DESCRIPTION : Utopia Maintenance LA021 power upgrade/maintenance 3/24/2023

MAINTENANCE START TIME: 3/24/2023 12:01 AM

MAINTENANCE STOP TIME: 3/24/2023 6:00 AM

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed.

22nd March 2023

UTOPIA Maintenance in Orem/Lindon 3/22/23 (Switch Upgrade), scheduled 1 year ago

DESCRIPTION : Utopia Maintenance LI010 switch retirement 3/22/2023

MAINTENANCE START TIME: 3/22/2023 8:00 AM

MAINTENANCE STOP TIME: 3/22/2023 4:00 PM

SCOPE OF IMPACT: Customers will notice a brief outage while they are moved to a upgraded switch.

17th March 2023

UTOPIA Maintenance in Woodland Hills 3/17/23, scheduled 1 year ago

DESCRIPTION : UTOPIA maintenance WH001 power upgrade 3/17/2023

MAINTENANCE START TIME: 3/17/2023 12:01 AM

MAINTENANCE STOP TIME: 3/17/2023 6:00 AM

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed.

UTOPIA Maintenance in Layton 3/17/23, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance power upgrade in LA026

MAINTENANCE START TIME: 3/17/2023 12:01 AM

MAINTENANCE STOP TIME: 3/17/2023 6:00 AM

SCOPE OF IMPACT: Customers will notice a brief outage while maintenance is performed.

10th March 2023

No incidents reported

9th March 2023

No incidents reported

8th March 2023

No incidents reported

7th March 2023

No incidents reported

6th March 2023

Zimbra Hosted Email Inbound Mail Delivery Outage

Zimbra Hosted Email Notification: From 11:14 am to 11:52 am MST, all inbound mail for all Zimbra Hosted Email was rejected. The emails that were rejected have been lost. All Zimbra Hosted Email services have been restored.

5th March 2023

Layton UTOPIA Network Outage Update: 03/05/2023 - Footprint(s) LA021 in Layton, UT. - fixed

Outage in Layton footprint LA021.

This outage is due to power issues. Field services are working on resolving the issue.

ETR: Fixed

4th March 2023

No incidents reported

3rd March 2023

No incidents reported

2nd March 2023

No incidents reported

1st March 2023

No incidents reported

28th February 2023

No incidents reported

27th February 2023

No incidents reported

26th February 2023

No incidents reported

25th February 2023

No incidents reported

24th February 2023

No incidents reported

23rd February 2023

No incidents reported

22nd February 2023

No incidents reported

21st February 2023

No incidents reported

20th February 2023

No incidents reported

19th February 2023

Midvale Midvale MD001 - Outage - fixed

UTOPIA Network Outage Update: 02/19/23 - Footprint(s) MD001 in Midvale, UT. Outage is due to a fiber cut. UTOPIA services are working to resolve the issue. ETR: Resolved 02/19/23 13:09

18th February 2023

No incidents reported

17th February 2023

No incidents reported

16th February 2023

Lindon Lindon LI004 Outage

UTOPIA Network Outage Notification for 2/16/2023 - Footprint(s) LI004 DESCRIPTION: UTOPIA has been alerted to an outage in the LI004 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 160 residential customers affected

15th February 2023

No incidents reported

14th February 2023

West Valley City WV035 West Valley City Outage

UTOPIA Network Outage Notification for 2/14/2023 - Footprint(s) WV035 DESCRIPTION: UTOPIA has been alerted to an outage in the WV035 footprint(s) in West Valley City, UT. Field Services are in transit to the site. There are 120 residential customers affected.

RESOLVED: The outage has been resolved. All services have been restored. Switch reboot RESOLUTION TIME: 4:00 PM

13th February 2023

No incidents reported

12th February 2023

No incidents reported

11th February 2023

No incidents reported

10th February 2023

No incidents reported

9th February 2023

Orem UTOPIA Outage OR017 - Fixed

Update on UTOPIA outage in footprint OR017

The outage is due to a fiber cut. Field Services are working on resolving the issue. ETA: Resolved