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Scheduled Maintenance
UTOPIA Maintenance in Murray 10/2/25

DESCRIPTION: UTOPIA Maintenance MU017 switch retirement for residential customers 10/2/2025

CATEGORY: Network Hardware Device/Replacement

  • MAINTENANCE START TIME: 10/02/2025 08:00 AM MDT
  • MAINTENANCE STOP TIME: 10/02/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0

RESIDENTIAL CUSTOMERS: 99

UTOPIA MD008 switch retirement for residential customers 10/2/2025

DESCRIPTION: UTOPIA Maintenance MD008 switch retirement for residential customers 10/2/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/02/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/02/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

UTOPIA OR027 switch retirement residential customers 10/2/2025

DESCRIPTION: UTOPIA Maintenance OR027 switch retirement residential customers 10/2/2025 CATEGORY: Network Hardware Device/Replacement

  • MAINTENANCE START TIME: 10/02/2025 08:00 AM MDT
  • MAINTENANCE STOP TIME: 10/02/2025 05:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 28

UTOPIA Maintenance in Murray 10/02.25 DAYTIME

DESCRIPTION: UTOPIA Maintenance MD008 switch retirement for residential customers 10/2/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/02/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/02/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

UTOPIA Maintenance in Orem 10/02/25 DAYTIME

DESCRIPTION: UTOPIA Maintenance OR027 switch retirement residential customers 10/2/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/02/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/02/2025 05:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 28

UTOPIA MD013 switch retirement 10/3/2025

DESCRIPTION: UTOPIA Maintenance MD013 switch retirement 10/3/2025 CATEGORY: Network Hardware Device/Replacement

  • MAINTENANCE START TIME: 10/03/2025 08:00 AM MDT
  • MAINTENANCE STOP TIME: 10/03/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

UTOPIA Maintenance in Midvale 10/03.25 DAYTIME

DESCRIPTION: UTOPIA Maintenance MD013 switch retirement 10/3/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/03/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/03/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

XMission Phone Network Maintenance

XMission’s SIP Trunk provider has scheduled software upgrades to ensure optimal quality and connectivity.

Start Time: Wednesday, October 8, 11:00:00 PM (CDT) ( Thursday, October 9, 4:00:00 AM (GMT) ) Stop Time: Thursday, October 9, 5:00:00 AM (CDT) ( Thursday, October 9, 10:00:00 AM (GMT) )

This upgrade should not affect our office phone lines. However, if you are unable to contact support during the maintenance window via phone, please contact us via Live Support or email.

UTOPIA Maintenance in Layton 10/9/25

DESCRIPTION: UTOPIA Maintenance LA004 switch retirement for residential 10/9/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/09/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/09/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 14

UTOPIA Maintenance in Payson 10/9/25 10:00 PM - 6:00 AM

DESCRIPTION: UTOPIA Maintenance Fiber forced fiber relocate MNT-PA020-001 10/9/2025 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 10/09/2025 10:00 PM MDT MAINTENANCE STOP TIME: 10/10/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 19

UTOPIA OR009 switch retirement for business customers 10/17/2025

DESCRIPTION: UTOPIA Maintenance OR009 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

BUSINESS/ENTERPRISE SITES (4): 220509 - XMission 226103 - XMission 229430 - XMission 348767 - XMission

UTOPIA OR021 switch retirement for business customers 10/17/2025

DESCRIPTION: UTOPIA Maintenance OR021 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

UTOPIA Maintenance in Orem 10/17/26

DESCRIPTION: UTOPIA Maintenance OR009 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

Incidents

19th February 2023

Midvale Midvale MD001 - Outage - fixed

UTOPIA Network Outage Update: 02/19/23 - Footprint(s) MD001 in Midvale, UT. Outage is due to a fiber cut. UTOPIA services are working to resolve the issue. ETR: Resolved 02/19/23 13:09

18th February 2023

No incidents reported

17th February 2023

No incidents reported

16th February 2023

Lindon Lindon LI004 Outage

UTOPIA Network Outage Notification for 2/16/2023 - Footprint(s) LI004 DESCRIPTION: UTOPIA has been alerted to an outage in the LI004 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 160 residential customers affected

15th February 2023

No incidents reported

14th February 2023

West Valley City WV035 West Valley City Outage

UTOPIA Network Outage Notification for 2/14/2023 - Footprint(s) WV035 DESCRIPTION: UTOPIA has been alerted to an outage in the WV035 footprint(s) in West Valley City, UT. Field Services are in transit to the site. There are 120 residential customers affected.

RESOLVED: The outage has been resolved. All services have been restored. Switch reboot RESOLUTION TIME: 4:00 PM

13th February 2023

No incidents reported

12th February 2023

Scheduled Maintenance on XMission's Border Router, scheduled 2 years ago

On Sunday, February 12th starting at 12:01 a.m., and completing by 6:00 a.m., XMission will be performing a firmware upgrade on one of our border routers, br1. This firmware upgrade is recommended by our router manufacturer to repair a memory leak vulnerability.

To ensure our customer's Internet service is minimally impacted, prior to the start of the maintenance we will gracefully move some of our transit connections from br1 to our other border router br2. UTOPIA customers might see higher latency during this time as we move customer traffic off the border router. Our Yellowstone Fiber customers might be unable to access the XMission customer control panel for 2-3 minutes, but otherwise will not be impacted by this maintenance.

11th February 2023

No incidents reported

10th February 2023

UTOPIA Maintenance in Orem 2/10, scheduled 2 years ago

DESCRIPTION: OR029 maintenance/power upgrade

MAINTENANCE START TIME: 2/10/2023 12:01 AM

MAINTENANCE STOP TIME: 2/10/2023 6:00 AM

SCOPE OF IMPACT: All customers will experience a brief outage while power upgrade is performed.

9th February 2023

Orem UTOPIA Outage OR017 - Fixed

Update on UTOPIA outage in footprint OR017

The outage is due to a fiber cut. Field Services are working on resolving the issue. ETA: Resolved

8th February 2023

No incidents reported

7th February 2023

No incidents reported

6th February 2023

No incidents reported

5th February 2023

Emergency Scheduled Maintenance on XMission's Border Router, scheduled 2 years ago

On Sunday, February 5th starting at 12:01 a.m., and completing by 6:00 a.m., XMission will be performing a firmware upgrade on one of our border routers, br2. This firmware upgrade is recommended by our router manufacturer to repair a memory leak vulnerability.

To ensure our customer's Internet service is minimally impacted, prior to the start of the maintenance we will gracefully move some of our transit connections from br2 to our other border router br1. UTOPIA customers might see higher latency during this time as we move customer traffic off the border router. Our Yellowstone Fiber customers might be unable to access the XMission customer control panel for 2-3 minutes, but otherwise will not be impacted by this maintenance.

4th February 2023

No incidents reported

3rd February 2023

No incidents reported

2nd February 2023

No incidents reported

1st February 2023

No incidents reported

31st January 2023

No incidents reported

30th January 2023

No incidents reported

29th January 2023

No incidents reported

28th January 2023

No incidents reported

27th January 2023

No incidents reported

26th January 2023

UTOPIA Maintenance in Layton 1/26, scheduled 2 years ago

DESCRIPTION: Switch retirement in LA020.

MAINTENANCE START TIME: 1/25/2023 Residential customers will be moved 1 at a time during the day on Jan 25th and Jan 26th.

MAINTENANCE STOP TIME: 1/26/2023 Residential customers will be moved 1 at a time during the day on Jan 25th and Jan 26th.

25th January 2023

UTOPIA Maintenance in Layton 1/25, scheduled 2 years ago

DESCRIPTION: Switch retirement in LA020.

MAINTENANCE START TIME: 1/25/2023 Residential customers will be moved 1 at a time during the day on Jan 25th and Jan 26th.

MAINTENANCE STOP TIME: 1/26/2023 Residential customers will be moved 1 at a time during the day on Jan 25th and Jan 26th.

24th January 2023

No incidents reported

23rd January 2023

No incidents reported

22nd January 2023

No incidents reported

21st January 2023

No incidents reported

20th January 2023

No incidents reported