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Scheduled Maintenance
UTOPIA Maintenance in Cedar Hills 4.25.25

TICKET SUBJECT: CH001 power maintenance 4/25/2025 TICKET NUMBER: 18856

DESCRIPTION: UTOPIA Maintenance CH001 power maintenance 4/25/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 191

UTOPIA Maintenance in West Point 4.25.25

DESCRIPTION: UTOPIA Maintenance WP002 power maintenance 4/25/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 222

UTOPIA Maintenance in Heber/Park City. 4.25.25

TICKET SUBJECT: HD001 topology change 4/25/2025 TICKET NUMBER: 18858

DESCRIPTION: UTOPIA Maintenance HD001 topology change 4/25/2025 CATEGORY: Network Hardware Device/NewInstallation

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 3

UTOPIA Maintenance in Pleasant Grove 4.25.25

DESCRIPTION: UTOPIA Maintenance PG003 topology change 4/25/2025 CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 196

UTOPIA Maintenance in West Haven/Syracuse 4.25.25

DESCRIPTION: UTOPIA Maintenance Firmware upgrades in West Haven and Syracuse 4/25/2025 CATEGORY:

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 81

UTOPIA Maintenance in Midvale 4.26.25

DESCRIPTION: UTOPIA Maintenance MD009 generator maintenance 4/26/2025 CATEGORY: Power Device/NewInstallation

MAINTENANCE START TIME: 04/26/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/26/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 16 RESIDENTIAL CUSTOMERS: 30

UTOPIA Maintenance in Payson 4.29.25

TICKET SUBJECT: PA023 topology change 4/29/2025 TICKET NUMBER: 18859

DESCRIPTION: UTOPIA Maintenance PA023 topology change 4/29/2025 CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 4

UTOPIA Maintenance in Pleasant Grove 4/30 - 5/02

TICKET SUBJECT: UDOT forced fiber relocate for PG005 TICKET NUMBER: 18960

DESCRIPTION: UTOPIA Maintenance UDOT forced fiber relocate for PG005 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 04/30/2025 10:00 PM MDT MAINTENANCE STOP TIME: 05/01/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 11

UTOPIA Maintenance in Pleasant Grove 5/02/25

TICKET SUBJECT: PG002 topology change 5/2/2025 TICKET NUMBER: 18954

DESCRIPTION: UTOPIA Maintenance PG002 topology change 5/2/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/02/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/02/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 92

UTOPIA Maintenance in Brigham City. 5/02/25

DESCRIPTION: UTOPIA Maintenance BR004 topology change 5/2/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/02/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/02/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 12 RESIDENTIAL CUSTOMERS: 60

UTOPIA Maintenance in Murray 5/02/25

DESCRIPTION: UTOPIA Maintenance MU021 Power maintenance 5/2/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/02/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/02/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 64

UTOPIA Maintenance in Payson 5/06/25

DESCRIPTION: UTOPIA Maintenance PA004-ADS-1003 topology change CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/06/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/06/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 65

Incidents

12th February 2023

Scheduled Maintenance on XMission's Border Router, scheduled 2 years ago

On Sunday, February 12th starting at 12:01 a.m., and completing by 6:00 a.m., XMission will be performing a firmware upgrade on one of our border routers, br1. This firmware upgrade is recommended by our router manufacturer to repair a memory leak vulnerability.

To ensure our customer's Internet service is minimally impacted, prior to the start of the maintenance we will gracefully move some of our transit connections from br1 to our other border router br2. UTOPIA customers might see higher latency during this time as we move customer traffic off the border router. Our Yellowstone Fiber customers might be unable to access the XMission customer control panel for 2-3 minutes, but otherwise will not be impacted by this maintenance.

10th February 2023

UTOPIA Maintenance in Orem 2/10, scheduled 2 years ago

DESCRIPTION: OR029 maintenance/power upgrade

MAINTENANCE START TIME: 2/10/2023 12:01 AM

MAINTENANCE STOP TIME: 2/10/2023 6:00 AM

SCOPE OF IMPACT: All customers will experience a brief outage while power upgrade is performed.

5th February 2023

Emergency Scheduled Maintenance on XMission's Border Router, scheduled 2 years ago

On Sunday, February 5th starting at 12:01 a.m., and completing by 6:00 a.m., XMission will be performing a firmware upgrade on one of our border routers, br2. This firmware upgrade is recommended by our router manufacturer to repair a memory leak vulnerability.

To ensure our customer's Internet service is minimally impacted, prior to the start of the maintenance we will gracefully move some of our transit connections from br2 to our other border router br1. UTOPIA customers might see higher latency during this time as we move customer traffic off the border router. Our Yellowstone Fiber customers might be unable to access the XMission customer control panel for 2-3 minutes, but otherwise will not be impacted by this maintenance.

4th February 2023

No incidents reported

3rd February 2023

No incidents reported

2nd February 2023

No incidents reported

1st February 2023

UTOPIA Maintenance in Lindon 2.1.23 9:00 AM - 5:00 PM, scheduled 2 years ago

UTOPIA maintenance retire EOL switch in LI004

MAINTENANCE START TIME: 2/1/2023 9:00 AM

MAINTENANCE STOP TIME: 2/1/2023 5:00 PM SCOPE OF IMPACT: All residential customers will be moved during the day and customers will experience a brief outage while they are moved to an upgraded switch.

31st January 2023

No incidents reported

30th January 2023

No incidents reported

29th January 2023

No incidents reported

28th January 2023

No incidents reported

27th January 2023

No incidents reported

26th January 2023

UTOPIA Maintenance in Layton 1/26, scheduled 2 years ago

DESCRIPTION: Switch retirement in LA020.

MAINTENANCE START TIME: 1/25/2023 Residential customers will be moved 1 at a time during the day on Jan 25th and Jan 26th.

MAINTENANCE STOP TIME: 1/26/2023 Residential customers will be moved 1 at a time during the day on Jan 25th and Jan 26th.

25th January 2023

UTOPIA Maintenance in Layton 1/25, scheduled 2 years ago

DESCRIPTION: Switch retirement in LA020.

MAINTENANCE START TIME: 1/25/2023 Residential customers will be moved 1 at a time during the day on Jan 25th and Jan 26th.

MAINTENANCE STOP TIME: 1/26/2023 Residential customers will be moved 1 at a time during the day on Jan 25th and Jan 26th.

24th January 2023

No incidents reported

23rd January 2023

No incidents reported

22nd January 2023

No incidents reported

21st January 2023

No incidents reported

20th January 2023

UTOPIA Maintenance in Layton 1/20, scheduled 2 years ago

ESCRIPTION: Switch retirement in LA020.

MAINTENANCE START TIME: 1/19/2023 Residential customers will be moved 1 at a time during the day on Jan 19th and Jan 20th.

MAINTENANCE STOP TIME: 1/20/2023 Residential customers will be moved 1 at a time during the day on Jan 19th and Jan 20th.

SCOPE OF IMPACT: Customers will experience a brief outage as they are moved to a new switch

19th January 2023

UTOPIA Maintenance in Layton 1/19, scheduled 2 years ago

ESCRIPTION: Switch retirement in LA020.

MAINTENANCE START TIME: 1/19/2023 Residential customers will be moved 1 at a time during the day on Jan 19th and Jan 20th.

MAINTENANCE STOP TIME: 1/20/2023 Residential customers will be moved 1 at a time during the day on Jan 19th and Jan 20th.

SCOPE OF IMPACT: Customers will experience a brief outage as they are moved to a new switch

18th January 2023

No incidents reported

17th January 2023

No incidents reported

16th January 2023

No incidents reported

15th January 2023

No incidents reported

14th January 2023

No incidents reported

13th January 2023

UTOPIA Maintenance in Layton 1/13/23, scheduled 2 years ago

DESCRIPTION: Switch retirement in LA020.

MAINTENANCE START TIME: 1/12/2023 Residential customers will be moved 1 at a time during the day on Jan 12th and Jan 13th.

MAINTENANCE STOP TIME: 1/13/2023 Residential customers will be moved 1 at a time during the day on Jan 12th and Jan 13th.

SCOPE OF IMPACT: Customers will experience a brief outage as they are moved to a new switch

12th January 2023

UTOPIA Maintenance in Layton 1/12/23, scheduled 2 years ago

DESCRIPTION: Switch retirement in LA020.

MAINTENANCE START TIME: 1/12/2023 Residential customers will be moved 1 at a time during the day on Jan 12th and Jan 13th.

MAINTENANCE STOP TIME: 1/13/2023 Residential customers will be moved 1 at a time during the day on Jan 12th and Jan 13th.

SCOPE OF IMPACT: Customers will experience a brief outage as they are moved to a new switch

11th January 2023

Payson UTOPIA Network Outage Notification for 1/11/2023 - Footprint(s) PA004

UTOPIA has been alerted to an outage in the PA004 footprint(s) in Payson, UT. Field Services are in transit to the site. There are 90 residential customers affected. Updates will be sent as we know more information.

RESOLVED: The outage has been resolved. All services have been restored. Switch needed a reboot RESOLUTION TIME: 12:00pm

10th January 2023

No incidents reported

9th January 2023

No incidents reported

8th January 2023

No incidents reported

7th January 2023

No incidents reported