Incidents

13th January 2023

UTOPIA Maintenance in Layton 1/13/23, scheduled 1 year ago

DESCRIPTION: Switch retirement in LA020.

MAINTENANCE START TIME: 1/12/2023 Residential customers will be moved 1 at a time during the day on Jan 12th and Jan 13th.

MAINTENANCE STOP TIME: 1/13/2023 Residential customers will be moved 1 at a time during the day on Jan 12th and Jan 13th.

SCOPE OF IMPACT: Customers will experience a brief outage as they are moved to a new switch

12th January 2023

UTOPIA Maintenance in Layton 1/12/23, scheduled 1 year ago

DESCRIPTION: Switch retirement in LA020.

MAINTENANCE START TIME: 1/12/2023 Residential customers will be moved 1 at a time during the day on Jan 12th and Jan 13th.

MAINTENANCE STOP TIME: 1/13/2023 Residential customers will be moved 1 at a time during the day on Jan 12th and Jan 13th.

SCOPE OF IMPACT: Customers will experience a brief outage as they are moved to a new switch

11th January 2023

Payson UTOPIA Network Outage Notification for 1/11/2023 - Footprint(s) PA004

UTOPIA has been alerted to an outage in the PA004 footprint(s) in Payson, UT. Field Services are in transit to the site. There are 90 residential customers affected. Updates will be sent as we know more information.

RESOLVED: The outage has been resolved. All services have been restored. Switch needed a reboot RESOLUTION TIME: 12:00pm

10th January 2023

No incidents reported

9th January 2023

No incidents reported

8th January 2023

No incidents reported

7th January 2023

No incidents reported

6th January 2023

No incidents reported

5th January 2023

No incidents reported

4th January 2023

No incidents reported

3rd January 2023

No incidents reported

2nd January 2023

Murray UTOPIA - Murray Footprint MU20 - Partial Outage

Partial outage affecting approximately 120 UTOPIA customers in Murray on footprint MU20, due to power outage in the area. No current ETR

1st January 2023

No incidents reported

31st December 2022

No incidents reported

30th December 2022

No incidents reported

29th December 2022

No incidents reported

28th December 2022

No incidents reported

27th December 2022

No incidents reported

26th December 2022

No incidents reported

25th December 2022

No incidents reported

24th December 2022

Midvale MD008 Midvale Outage

UTOPIA Network Outage Notification for 12/24/22 - Footprint(s) MD008

DESCRIPTION: UTOPIA has been alerted to an outage in the MD008 footprint(s) in Midvale, UT. Field Services are in transit to the site. There are 234 residential customers affected.

UPDATE: This outage is due to power problems. Field Services are working on resolving the issue.

ETR: 1 of 2 switches is back in service. ETR for second switch TBD

UTOPIA Network Outage Resolution - 12/24/22 - Footprint(s) MD008 in Midvale, UT.

RESOLVED: The outage has been resolved. All services have been restored. Power equipment failure

RESOLUTION TIME: 16:45

23rd December 2022

Lindon LI007 outage - Resolved

UTOPIA Network Outage Notification for 12/23/22 - Footprint(s) LI007 DESCRIPTION: UTOPIA has been alerted to an outage in the LI007 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 20 residential customers affected.

Resolved 23/12/2022 8:30 PM

Orem OR031 Orem Outage

UTOPIA Network Outage Update: 12/23/2022 - Footprint(s) OR031 in Orem, UT. UPDATE: This outage is due to power problems. Field Services are working on resolving the issue. ETR: N/A

Resolved at 6PM.

Zimbra Hosted Email Zimbra Outage

XMission Admins are investigating an issue affecting about 3500 customers.

Fixed as of 4:40 PM

Zimbra Hosted Email Zimbra Partial Outage - fixed

One of our Zimbra servers is currently having an issue which we are investigating. Fixed

22nd December 2022

No incidents reported

21st December 2022

No incidents reported

20th December 2022

No incidents reported

19th December 2022

No incidents reported

18th December 2022

No incidents reported

17th December 2022

No incidents reported

16th December 2022

No incidents reported

15th December 2022

Layton Layton Maintnence LA22 - Completed

Layton is currently undergoing maintenance in the footprint LA22 Service seems to be operational again.

14th December 2022

No incidents reported