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Scheduled Maintenance
UTOPIA Maintenance in Murray 5/16/25

TICKET SUBJECT: MU011 topology change 5/16/2025 TICKET NUMBER: 19158

DESCRIPTION: UTOPIA Maintenance MU011 topology change 5/16/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 13

UTOPIA Maintenance in West Valley City 5/16/25

DESCRIPTION: UTOPIA Maintenance WV018 Power Maintenance 5/16/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 30

UTOPIA Maintenance in Midvale 5/16/25

DESCRIPTION: UTOPIA Maintenance MD007 Topology change 5/16/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 29

Bountiful Fiber Maintenance 5/16/25

DESCRIPTION: UTOPIA Maintenance BF004 Power maintenance 05/16/2025 CATEGORY: Power Other

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 24

UTOPIA Maintenance in Payson 5/20/25

DESCRIPTION: UTOPIA Maintenance PA011 topology change 5/20/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/20/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/20/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 83

UTOPIA Maintenance - Topology Change for Payson

TICKET SUBJECT: PA011 topology change 5/20/2025 TICKET NUMBER: 19296

DESCRIPTION: UTOPIA Maintenance PA011 topology change 5/20/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/20/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/20/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 83

UTOPIA Maintenance in Brigham City 5/21/25

DESCRIPTION: UTOPIA Maintenance BR003-ADS-5001 Retirement 5/21/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 05/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

UPDATES: 05/07/2025 03:11 PM MDT - Residential customers will be moved during business hours and the business customer will be moved at midnight.

Incidents

6th January 2023

No incidents reported

5th January 2023

No incidents reported

4th January 2023

No incidents reported

3rd January 2023

No incidents reported

2nd January 2023

Murray UTOPIA - Murray Footprint MU20 - Partial Outage

Partial outage affecting approximately 120 UTOPIA customers in Murray on footprint MU20, due to power outage in the area. No current ETR

1st January 2023

No incidents reported

31st December 2022

No incidents reported

30th December 2022

No incidents reported

29th December 2022

No incidents reported

28th December 2022

No incidents reported

27th December 2022

No incidents reported

26th December 2022

No incidents reported

25th December 2022

No incidents reported

24th December 2022

Midvale MD008 Midvale Outage

UTOPIA Network Outage Notification for 12/24/22 - Footprint(s) MD008

DESCRIPTION: UTOPIA has been alerted to an outage in the MD008 footprint(s) in Midvale, UT. Field Services are in transit to the site. There are 234 residential customers affected.

UPDATE: This outage is due to power problems. Field Services are working on resolving the issue.

ETR: 1 of 2 switches is back in service. ETR for second switch TBD

UTOPIA Network Outage Resolution - 12/24/22 - Footprint(s) MD008 in Midvale, UT.

RESOLVED: The outage has been resolved. All services have been restored. Power equipment failure

RESOLUTION TIME: 16:45

23rd December 2022

Lindon LI007 outage - Resolved

UTOPIA Network Outage Notification for 12/23/22 - Footprint(s) LI007 DESCRIPTION: UTOPIA has been alerted to an outage in the LI007 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 20 residential customers affected.

Resolved 23/12/2022 8:30 PM

Orem OR031 Orem Outage

UTOPIA Network Outage Update: 12/23/2022 - Footprint(s) OR031 in Orem, UT. UPDATE: This outage is due to power problems. Field Services are working on resolving the issue. ETR: N/A

Resolved at 6PM.

Zimbra Hosted Email Zimbra Outage

XMission Admins are investigating an issue affecting about 3500 customers.

Fixed as of 4:40 PM

Zimbra Hosted Email Zimbra Partial Outage - fixed

One of our Zimbra servers is currently having an issue which we are investigating. Fixed

22nd December 2022

No incidents reported

21st December 2022

No incidents reported

20th December 2022

No incidents reported

19th December 2022

No incidents reported

18th December 2022

No incidents reported

17th December 2022

No incidents reported

16th December 2022

No incidents reported

15th December 2022

Scheduled UPS Maintenance, scheduled 2 years ago

XMission has scheduled a maintenance window between 8 a.m. and 4 p.m. on Wednesday, December 14th to perform routine annual maintenance on our Universal Power Supply (UPS) infrastructure. No issues are expected and we will run our backup generators to better ensure the facility has stable power the entire time.

Layton Layton Maintnence LA22 - Completed

Layton is currently undergoing maintenance in the footprint LA22 Service seems to be operational again.

14th December 2022

No incidents reported

13th December 2022

No incidents reported

12th December 2022

No incidents reported

11th December 2022

No incidents reported

10th December 2022

No incidents reported

9th December 2022

No incidents reported

8th December 2022

No incidents reported