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All systems are operational
Scheduled Maintenance
UTOPIA MD008 switch retirement for residential customers 10/2/2025

DESCRIPTION: UTOPIA Maintenance MD008 switch retirement for residential customers 10/2/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/02/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/02/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

UTOPIA OR027 switch retirement residential customers 10/2/2025

DESCRIPTION: UTOPIA Maintenance OR027 switch retirement residential customers 10/2/2025 CATEGORY: Network Hardware Device/Replacement

  • MAINTENANCE START TIME: 10/02/2025 08:00 AM MDT
  • MAINTENANCE STOP TIME: 10/02/2025 05:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 28

UTOPIA Maintenance in Murray 10/02.25 DAYTIME

DESCRIPTION: UTOPIA Maintenance MD008 switch retirement for residential customers 10/2/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/02/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/02/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

UTOPIA Maintenance in Orem 10/02/25 DAYTIME

DESCRIPTION: UTOPIA Maintenance OR027 switch retirement residential customers 10/2/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/02/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/02/2025 05:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 28

UTOPIA MD013 switch retirement 10/3/2025

DESCRIPTION: UTOPIA Maintenance MD013 switch retirement 10/3/2025 CATEGORY: Network Hardware Device/Replacement

  • MAINTENANCE START TIME: 10/03/2025 08:00 AM MDT
  • MAINTENANCE STOP TIME: 10/03/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

UTOPIA Maintenance in Midvale 10/03.25 DAYTIME

DESCRIPTION: UTOPIA Maintenance MD013 switch retirement 10/3/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/03/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/03/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

XMission Phone Network Maintenance

XMission’s SIP Trunk provider has scheduled software upgrades to ensure optimal quality and connectivity.

Start Time: Wednesday, October 8, 11:00:00 PM (CDT) ( Thursday, October 9, 4:00:00 AM (GMT) ) Stop Time: Thursday, October 9, 5:00:00 AM (CDT) ( Thursday, October 9, 10:00:00 AM (GMT) )

This upgrade should not affect our office phone lines. However, if you are unable to contact support during the maintenance window via phone, please contact us via Live Support or email.

UTOPIA Maintenance in Layton 10/9/25

DESCRIPTION: UTOPIA Maintenance LA004 switch retirement for residential 10/9/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/09/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/09/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 14

UTOPIA Maintenance in Payson 10/9/25 10:00 PM - 6:00 AM

DESCRIPTION: UTOPIA Maintenance Fiber forced fiber relocate MNT-PA020-001 10/9/2025 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 10/09/2025 10:00 PM MDT MAINTENANCE STOP TIME: 10/10/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 19

UTOPIA OR009 switch retirement for business customers 10/17/2025

DESCRIPTION: UTOPIA Maintenance OR009 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

BUSINESS/ENTERPRISE SITES (4): 220509 - XMission 226103 - XMission 229430 - XMission 348767 - XMission

UTOPIA OR021 switch retirement for business customers 10/17/2025

DESCRIPTION: UTOPIA Maintenance OR021 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

UTOPIA Maintenance in Orem 10/17/26

DESCRIPTION: UTOPIA Maintenance OR009 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

Incidents

23rd December 2022

Orem OR031 Orem Outage

UTOPIA Network Outage Update: 12/23/2022 - Footprint(s) OR031 in Orem, UT. UPDATE: This outage is due to power problems. Field Services are working on resolving the issue. ETR: N/A

Resolved at 6PM.

Zimbra Hosted Email Zimbra Outage

XMission Admins are investigating an issue affecting about 3500 customers.

Fixed as of 4:40 PM

Zimbra Hosted Email Zimbra Partial Outage - fixed

One of our Zimbra servers is currently having an issue which we are investigating. Fixed

22nd December 2022

No incidents reported

21st December 2022

No incidents reported

20th December 2022

No incidents reported

19th December 2022

No incidents reported

18th December 2022

No incidents reported

17th December 2022

No incidents reported

16th December 2022

No incidents reported

15th December 2022

Scheduled UPS Maintenance, scheduled 2 years ago

XMission has scheduled a maintenance window between 8 a.m. and 4 p.m. on Wednesday, December 14th to perform routine annual maintenance on our Universal Power Supply (UPS) infrastructure. No issues are expected and we will run our backup generators to better ensure the facility has stable power the entire time.

Layton Layton Maintnence LA22 - Completed

Layton is currently undergoing maintenance in the footprint LA22 Service seems to be operational again.

14th December 2022

No incidents reported

13th December 2022

No incidents reported

12th December 2022

No incidents reported

11th December 2022

No incidents reported

10th December 2022

No incidents reported

9th December 2022

No incidents reported

8th December 2022

No incidents reported

7th December 2022

No incidents reported

6th December 2022

No incidents reported

5th December 2022

No incidents reported

4th December 2022

No incidents reported

3rd December 2022

No incidents reported

2nd December 2022

No incidents reported

1st December 2022

No incidents reported

30th November 2022

No incidents reported

29th November 2022

No incidents reported

28th November 2022

No incidents reported

27th November 2022

No incidents reported

26th November 2022

Midvale MD002 Outage - Fixed

UTOPIA Network Outage Notification for 11/26/22 - Footprint(s) MD002

DESCRIPTION: UTOPIA has been alerted to an outage in the MD002 footprint(s) in Midvale, UT. Field Services are in transit to the site. There are 96 residential customers affected.

25th November 2022

Orem Orem Outage

UTOPIA Network Outage Notification for 11/25/22 - Footprint(s) OR013 DESCRIPTION: UTOPIA has been alerted to an outage in the OR013 footprint(s) in Orem/ UTOPIA Network Outage Notification for 11/25/22 - Footprint(s) OR023 DESCRIPTION: UTOPIA has been alerted to an outage in the OR023 footprint(s) in Orem, UT.

Resolved 8PM

24th November 2022

No incidents reported

23rd November 2022

No incidents reported