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Scheduled Maintenance
Network Maintenance in Denver: Potential DegradationColorado 1/17/25

Carrier maintenance, may affect Internet access for customers in Colorado/Ignacio/Southern Ute Tribe

Window Start Time: Friday, January 17, 2025 00:01 (UTC-0700) Window End Time: Friday, January 17, 2025 04:00 (UTC-0700) Expected Impact: < 2 hours Reason: Router and switch software updates to enhance security and stability

UTOPIA Maintenance in West Valley City 1/21/25

TICKET NUMBER: 17730

DESCRIPTION: UTOPIA Maintenance WV033 core upgrade CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 01/21/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/22/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 26 RESIDENTIAL CUSTOMERS: 117

UTOPIA Maintenance in West Valley City 1/24/25

DESCRIPTION: UTOPIA Maintenance WV029 power upgrade/testing CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 39

UTOPIA Maintenance in Centerville 1/24/25

DESCRIPTION: UTOPIA Maintenance CV002 power upgrade/testing CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 244

UTOPIA Maintenance in Orem 1/24/25 (Two events)

DESCRIPTION: UTOPIA Maintenance OR019 topology change CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

DESCRIPTION: UTOPIA Maintenance Orem Ring 2 redundancy testing CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

BUSINESS/ENTERPRISE CUSTOMERS: 11 RESIDENTIAL CUSTOMERS: 253

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Incidents

15th December 2022

Scheduled UPS Maintenance, scheduled 2 years ago

XMission has scheduled a maintenance window between 8 a.m. and 4 p.m. on Wednesday, December 14th to perform routine annual maintenance on our Universal Power Supply (UPS) infrastructure. No issues are expected and we will run our backup generators to better ensure the facility has stable power the entire time.

13th December 2022

No incidents reported

12th December 2022

No incidents reported

11th December 2022

No incidents reported

10th December 2022

No incidents reported

9th December 2022

No incidents reported

8th December 2022

No incidents reported

7th December 2022

No incidents reported

6th December 2022

No incidents reported

5th December 2022

No incidents reported

4th December 2022

No incidents reported

3rd December 2022

No incidents reported

2nd December 2022

No incidents reported

1st December 2022

No incidents reported

30th November 2022

No incidents reported

29th November 2022

No incidents reported

28th November 2022

No incidents reported

27th November 2022

No incidents reported

26th November 2022

Midvale MD002 Outage - Fixed

UTOPIA Network Outage Notification for 11/26/22 - Footprint(s) MD002

DESCRIPTION: UTOPIA has been alerted to an outage in the MD002 footprint(s) in Midvale, UT. Field Services are in transit to the site. There are 96 residential customers affected.

25th November 2022

Orem Orem Outage

UTOPIA Network Outage Notification for 11/25/22 - Footprint(s) OR013 DESCRIPTION: UTOPIA has been alerted to an outage in the OR013 footprint(s) in Orem/ UTOPIA Network Outage Notification for 11/25/22 - Footprint(s) OR023 DESCRIPTION: UTOPIA has been alerted to an outage in the OR023 footprint(s) in Orem, UT.

Resolved 8PM

24th November 2022

No incidents reported

23rd November 2022

No incidents reported

22nd November 2022

No incidents reported

21st November 2022

No incidents reported

20th November 2022

No incidents reported

19th November 2022

No incidents reported

18th November 2022

No incidents reported

17th November 2022

No incidents reported

16th November 2022

No incidents reported

15th November 2022

No incidents reported

14th November 2022

Midvale Midvale MD013 Outage

UTOPIA Network Outage Notification for 11/14/22 - Footprint(s) MD013 DESCRIPTION: UTOPIA has been alerted to an outage in the MD013 footprint(s) in Midvale, UT. Field Services are in transit to the site. There are 83 residential customers affected.

UTOPIA_Status: UTOPIA Network Outage Resolution - 14/14/22 - Footprint(s) MD013 in Midvale, UT., UT. RESOLVED: The outage has been resolved. All services have been restored. fiber damage fiber fixed RESOLUTION TIME: 5:00pm