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Scheduled Maintenance
UTOPIA Maintenance in Cedar Hills 4.25.25

TICKET SUBJECT: CH001 power maintenance 4/25/2025 TICKET NUMBER: 18856

DESCRIPTION: UTOPIA Maintenance CH001 power maintenance 4/25/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 191

UTOPIA Maintenance in West Point 4.25.25

DESCRIPTION: UTOPIA Maintenance WP002 power maintenance 4/25/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 222

UTOPIA Maintenance in Heber/Park City. 4.25.25

TICKET SUBJECT: HD001 topology change 4/25/2025 TICKET NUMBER: 18858

DESCRIPTION: UTOPIA Maintenance HD001 topology change 4/25/2025 CATEGORY: Network Hardware Device/NewInstallation

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 3

UTOPIA Maintenance in Pleasant Grove 4.25.25

DESCRIPTION: UTOPIA Maintenance PG003 topology change 4/25/2025 CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 196

UTOPIA Maintenance in West Haven/Syracuse 4.25.25

DESCRIPTION: UTOPIA Maintenance Firmware upgrades in West Haven and Syracuse 4/25/2025 CATEGORY:

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 81

UTOPIA Maintenance in Midvale 4.26.25

DESCRIPTION: UTOPIA Maintenance MD009 generator maintenance 4/26/2025 CATEGORY: Power Device/NewInstallation

MAINTENANCE START TIME: 04/26/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/26/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 16 RESIDENTIAL CUSTOMERS: 30

UTOPIA Maintenance in Payson 4.29.25

TICKET SUBJECT: PA023 topology change 4/29/2025 TICKET NUMBER: 18859

DESCRIPTION: UTOPIA Maintenance PA023 topology change 4/29/2025 CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 4

UTOPIA Maintenance in Pleasant Grove 4/30 - 5/02

TICKET SUBJECT: UDOT forced fiber relocate for PG005 TICKET NUMBER: 18960

DESCRIPTION: UTOPIA Maintenance UDOT forced fiber relocate for PG005 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 04/30/2025 10:00 PM MDT MAINTENANCE STOP TIME: 05/01/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 11

UTOPIA Maintenance in Pleasant Grove 5/02/25

TICKET SUBJECT: PG002 topology change 5/2/2025 TICKET NUMBER: 18954

DESCRIPTION: UTOPIA Maintenance PG002 topology change 5/2/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/02/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/02/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 92

UTOPIA Maintenance in Brigham City. 5/02/25

DESCRIPTION: UTOPIA Maintenance BR004 topology change 5/2/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/02/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/02/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 12 RESIDENTIAL CUSTOMERS: 60

UTOPIA Maintenance in Murray 5/02/25

DESCRIPTION: UTOPIA Maintenance MU021 Power maintenance 5/2/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/02/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/02/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 64

UTOPIA Maintenance in Payson 5/06/25

DESCRIPTION: UTOPIA Maintenance PA004-ADS-1003 topology change CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/06/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/06/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 65

Incidents

9th December 2022

No incidents reported

8th December 2022

No incidents reported

7th December 2022

No incidents reported

6th December 2022

No incidents reported

5th December 2022

No incidents reported

4th December 2022

No incidents reported

3rd December 2022

No incidents reported

2nd December 2022

UTOPIA Power Upgrade in West Valley 12/2/2022 12:01am, scheduled 2 years ago

DESCRIPTION: Power upgrade in WV004

MAINTENANCE START TIME: 12/2/2022 12:01am

MAINTENANCE STOP TIME: 12/2/2022 6:00am

SCOPE OF IMPACT: All customers will be without service during upgrade.

UTOPIA Power Upgrade in Pleasant Grove 12/2/2022 12:01am, scheduled 2 years ago

DESCRIPTION: Power upgrade in PA023

MAINTENANCE START TIME: 12/2/2022 12:01am

MAINTENANCE STOP TIME: 12/2/2022 6:00am

SCOPE OF IMPACT: All customers will experience brief outage while maintenance is performed.

1st December 2022

No incidents reported

30th November 2022

No incidents reported

29th November 2022

No incidents reported

28th November 2022

No incidents reported

27th November 2022

No incidents reported

26th November 2022

Midvale MD002 Outage - Fixed

UTOPIA Network Outage Notification for 11/26/22 - Footprint(s) MD002

DESCRIPTION: UTOPIA has been alerted to an outage in the MD002 footprint(s) in Midvale, UT. Field Services are in transit to the site. There are 96 residential customers affected.

25th November 2022

Orem Orem Outage

UTOPIA Network Outage Notification for 11/25/22 - Footprint(s) OR013 DESCRIPTION: UTOPIA has been alerted to an outage in the OR013 footprint(s) in Orem/ UTOPIA Network Outage Notification for 11/25/22 - Footprint(s) OR023 DESCRIPTION: UTOPIA has been alerted to an outage in the OR023 footprint(s) in Orem, UT.

Resolved 8PM

24th November 2022

No incidents reported

23rd November 2022

No incidents reported

22nd November 2022

No incidents reported

21st November 2022

No incidents reported

20th November 2022

No incidents reported

19th November 2022

No incidents reported

18th November 2022

No incidents reported

17th November 2022

No incidents reported

16th November 2022

No incidents reported

15th November 2022

No incidents reported

14th November 2022

Midvale Midvale MD013 Outage

UTOPIA Network Outage Notification for 11/14/22 - Footprint(s) MD013 DESCRIPTION: UTOPIA has been alerted to an outage in the MD013 footprint(s) in Midvale, UT. Field Services are in transit to the site. There are 83 residential customers affected.

UTOPIA_Status: UTOPIA Network Outage Resolution - 14/14/22 - Footprint(s) MD013 in Midvale, UT., UT. RESOLVED: The outage has been resolved. All services have been restored. fiber damage fiber fixed RESOLUTION TIME: 5:00pm

13th November 2022

No incidents reported

12th November 2022

No incidents reported

11th November 2022

No incidents reported

10th November 2022

No incidents reported