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Scheduled Maintenance
UTOPIA Maintenance in Cedar Hills 4.25.25

TICKET SUBJECT: CH001 power maintenance 4/25/2025 TICKET NUMBER: 18856

DESCRIPTION: UTOPIA Maintenance CH001 power maintenance 4/25/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 191

UTOPIA Maintenance in West Point 4.25.25

DESCRIPTION: UTOPIA Maintenance WP002 power maintenance 4/25/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 222

UTOPIA Maintenance in Heber/Park City. 4.25.25

TICKET SUBJECT: HD001 topology change 4/25/2025 TICKET NUMBER: 18858

DESCRIPTION: UTOPIA Maintenance HD001 topology change 4/25/2025 CATEGORY: Network Hardware Device/NewInstallation

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 3

UTOPIA Maintenance in Pleasant Grove 4.25.25

DESCRIPTION: UTOPIA Maintenance PG003 topology change 4/25/2025 CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 196

UTOPIA Maintenance in West Haven/Syracuse 4.25.25

DESCRIPTION: UTOPIA Maintenance Firmware upgrades in West Haven and Syracuse 4/25/2025 CATEGORY:

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 81

UTOPIA Maintenance in Midvale 4.26.25

DESCRIPTION: UTOPIA Maintenance MD009 generator maintenance 4/26/2025 CATEGORY: Power Device/NewInstallation

MAINTENANCE START TIME: 04/26/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/26/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 16 RESIDENTIAL CUSTOMERS: 30

UTOPIA Maintenance in Payson 4.29.25

TICKET SUBJECT: PA023 topology change 4/29/2025 TICKET NUMBER: 18859

DESCRIPTION: UTOPIA Maintenance PA023 topology change 4/29/2025 CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 4

UTOPIA Maintenance in Pleasant Grove 4/30 - 5/02

TICKET SUBJECT: UDOT forced fiber relocate for PG005 TICKET NUMBER: 18960

DESCRIPTION: UTOPIA Maintenance UDOT forced fiber relocate for PG005 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 04/30/2025 10:00 PM MDT MAINTENANCE STOP TIME: 05/01/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 11

UTOPIA Maintenance in Pleasant Grove 5/02/25

TICKET SUBJECT: PG002 topology change 5/2/2025 TICKET NUMBER: 18954

DESCRIPTION: UTOPIA Maintenance PG002 topology change 5/2/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/02/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/02/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 92

UTOPIA Maintenance in Brigham City. 5/02/25

DESCRIPTION: UTOPIA Maintenance BR004 topology change 5/2/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/02/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/02/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 12 RESIDENTIAL CUSTOMERS: 60

UTOPIA Maintenance in Murray 5/02/25

DESCRIPTION: UTOPIA Maintenance MU021 Power maintenance 5/2/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/02/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/02/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 64

UTOPIA Maintenance in Payson 5/06/25

DESCRIPTION: UTOPIA Maintenance PA004-ADS-1003 topology change CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/06/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/06/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 65

Incidents

28th October 2022

UTOPIA Maintenance in Centerville 10/28 12:00AM to 06:00AM, scheduled 2 years ago

DESCRIPTION: Move switches onto new power system in CV004.

INCIDENT START TIME: 10/28/2022 12:01 am

INCIDENT STOP TIME: 10/28/2022 6:00 am

SCOPE OF IMPACT: All customers will experience a brief outage during power upgrade.

UTOPIA Maintenance in Layton 10/28 12:00AM to 06:00AM, scheduled 2 years ago

DESCRIPTION: Upgrading LA022 battery backup system.

INCIDENT START TIME: 10/28/2022 12:01 a.m.

INCIDENT STOP TIME: 10/28/2022 6:00 a.m.

SCOPE OF IMPACT: All customer will experience outage during move to new power system.

18th October 2022

No incidents reported

17th October 2022

No incidents reported

16th October 2022

Midvale Outage

UTOPIA Network Outage Notification for 10/16/22 - Footprint(s) MD001 DESCRIPTION: UTOPIA has been alerted to an outage in the MD001 footprint(s) in Midvale, UT.

Field Services are in transit to the site. There are 26 residential customers affected.

UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue.

15th October 2022

No incidents reported

14th October 2022

No incidents reported

13th October 2022

No incidents reported

12th October 2022

No incidents reported

11th October 2022

No incidents reported

10th October 2022

No incidents reported

9th October 2022

No incidents reported

8th October 2022

No incidents reported

7th October 2022

Orem outage OR006

Outage in OR006. Field techs in transit

resolved

6th October 2022

No incidents reported

5th October 2022

No incidents reported

4th October 2022

No incidents reported

3rd October 2022

Centerville Centerville outage Cv004

No ETR

Resolved.

2nd October 2022

No incidents reported

1st October 2022

No incidents reported

30th September 2022

No incidents reported

29th September 2022

Murray UTOPIA fiber maintenance, Murray001, Sandy001

A small handful of XMission customers in Murray and Sandy will be without UTOPIA service during fiber maintenance in the area tonight, Midnight to 6AM

28th September 2022

No incidents reported

27th September 2022

No incidents reported

26th September 2022

No incidents reported

25th September 2022

No incidents reported

24th September 2022

No incidents reported

23rd September 2022

No incidents reported

22nd September 2022

No incidents reported

21st September 2022

No incidents reported

20th September 2022

No incidents reported

19th September 2022

Morgan Morgan Outage

Mr001 Outage, field techs in transit

resolved