Incidents

DESCRIPTION: LA026 power maintenance

MAINTENANCE START TIME: 9/9/2022 12:01 am

MAINTENANCE STOP TIME: 9/9/2022 6:00 am

SCOPE OF IMPACT: All customers will not have service for 10-15 minutes while maintenance is performed.

Upgrading software on core router in WV011 to add features for future capacity upgrades.

MAINTENANCE START TIME: 8/31/2022 1am

MAINTENANCE STOP TIME: 8/31/2022 5am

SCOPE OF IMPACT: Customers will be without service while the maintenance is performed.

DESCRIPTION: UTOPIA has been alerted to an outage in the PA004 footprint(s) in Payson, UT. Field Services are in transit to the site. There are 300 residential customers affected. START TIME: 6 PM SCOPE OF IMPACT: All customers affected will be without service.

RESOLVED: The outage has been resolved. All services have been restored. Outage was due to a power supply failure. RESOLUTION TIME: 7:15 p.m.

UTOPIA Network Outage Notification for 08/14/2022 - Footprint(s) PG001, PG005 DESCRIPTION: UTOPIA has been alerted to an outage in the PG001, PG005 footprint(s) in Pleasant Grove, UT. Engineering has identified hardware failure. There are about 35 residential XMission customers affected.

EDIT: UTOPIA Network Outage Resolution - 08/14/2022 - Footprint(s) PG001, PG005 in Pleasant Grove, UT. RESOLVED: The outage has been resolved. All services have been restored. UTOPIA replaced failed hardware. RESOLUTION TIME: 10:52am

UTOPIA Network Outage Notification for 08/10/2022 - Footprint(s) OR002 DESCRIPTION: UTOPIA has been alerted to an outage in the OR002 footprint in Orem, UT. There are 105 residential and 3 business customers affected. Field Services is in route to investigate. START TIME: 6:28am

Emergency maintenance for MU001. UTOPIA has identified issues with a core device that is causing customer impact. Equipment will be replaced.

MAINTENANCE START TIME: 8/9/2022 1:00am

MAINTENANCE STOP TIME: 8/9/2022 6am

SCOPE OF IMPACT: customers will be without service while equipment is replaced.

199 residential

46 Business

UTOPIA is performing fiber maintenance in Layton on a fiber line in the area due to UDOT having to dig up a curb at the intersection of 2200 W 1000 S. The estimated ETR of maintenance tonight is from 10pm to 6am.