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Scheduled Maintenance
UTOPIA Maintenance in Orem 5.3.24

DESCRIPTION: UTOPIA maintenance OR024 migration to new ring.

MAINTENANCE START TIME: 5/3/2024 12:01 AM MST MAINTENANCE STOP TIME: 5/3/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Layton 5/2/24

DESCRIPTION: UTOPIA maintenance LA023 power upgrade/testing.

MAINTENANCE START TIME: 5/3/2024 12:01 AM MST

MAINTENANCE STOP TIME: 5/3/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Orem 5.10.24

DESCRIPTION: UTOPIA maintenance OR003 power upgrade/testing

MAINTENANCE START TIME: 5/10/2024 12:01 AM MST MAINTENANCE STOP TIME: 5/10/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Centerville 5/10/24

DESCRIPTION: UTOPIA maintenance CV001 power upgrade/testing.

MAINTENANCE START TIME: 5/10/2024 12:01 AM MST MAINTENANCE STOP TIME: 5/10/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Layton 5/17/24

DESCRIPTION: UTOPIA maintenance LA002 power testing/upgrade.

MAINTENANCE START TIME: 5/17/2024 12:01 AM MST MAINTENANCE STOP TIME: 5/17/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Incidents

15th July 2022

No incidents reported

14th July 2022

Payson Utility Power Outage Notification: Payson

Utility Power Outage Notification: Payson There is a power outage in Payson affecting approximately 1200 in footprint(s) PA001, PA004, PA005, PA006, PA009, PA010, PA011, PA016, PA017, PA020, PA023, PA024.
ETR is Being assessed. UTOPIA core is unaffected. Resolved

Brigham City UTOPIA Network Outage Notification for 7/14/20222 - Footprint(s) BR002

UTOPIA Network Outage Notification for 7/14/20222 - Footprint(s) BR002 DESCRIPTION: UTOPIA has been alerted to an outage in the BR002 footprint(s) in Brigham City, UT. Field Services are on site. SCOPE OF IMPACT: All customers affected will be without service. UPDATE: This outage is due to failed hardware. Field Services are working on resolving the issue. There are 473 residential and 12 Business customers affected. RESOLVED: The outage has been resolved. All services have been restored. Equipment failure New Equipment installed RESOLUTION TIME: 4:30 PM

13th July 2022

No incidents reported

12th July 2022

No incidents reported

11th July 2022

No incidents reported

10th July 2022

Emergency XMission Network Maintenance, scheduled 1 year ago

XMission will be performing a firmware upgrade on one of our border rotuers this Sunday (07/10) at 3AM. This firmware update will address a memory leak detected on our border router. Precautions will be taken to move traffic gracefully off the border router prior to maintenance, and no disruption to customer service is expected.

9th July 2022

No incidents reported

8th July 2022

No incidents reported

7th July 2022

No incidents reported

6th July 2022

No incidents reported

5th July 2022

Border Router Emergency Maintenance - Partial Network Outage - RESOLVED

Emergency maintenance was required on a network border router - affected traffic was moved to alternate border router at approx 5:30 AM, restoring service, maintenance was then performed, and traffic has since been moved back.

4th July 2022

No incidents reported

3rd July 2022

No incidents reported

2nd July 2022

No incidents reported

1st July 2022

No incidents reported

30th June 2022

No incidents reported

29th June 2022

No incidents reported

28th June 2022

No incidents reported

27th June 2022

No incidents reported

26th June 2022

No incidents reported

25th June 2022

No incidents reported

24th June 2022

No incidents reported

23rd June 2022

West Valley City West Valley Outage

Currently Investigating

22nd June 2022

Support Phone System XMission Office Phones Unstable

Some calls placed to XMission are failing at our office PBX. We are investigating. In the meantime, please feel free to contact us for your sales or support needs at https://xmission.com/livesupport/ or by email to support@xmission.com update Repaired 1:30PM

21st June 2022

No incidents reported

20th June 2022

No incidents reported

19th June 2022

No incidents reported

18th June 2022

No incidents reported

17th June 2022

No incidents reported

16th June 2022

No incidents reported